Abstract
| Original language | English |
|---|---|
| Pages (from-to) | 51-67 |
| Number of pages | 17 |
| Journal | International Journal of Social and Humanistic Computing |
| Volume | 2 |
| Issue number | 1-2 |
| DOIs | |
| Publication status | Published - 2013 |
| MoE publication type | A1 Journal article-refereed |
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Keywords
- social media services
- civic participation
- participatory design
- immigrant integration
- co-design
- open processes
- produsage
- design participation
- immigrants
- Finland
- ownership
- community management
Cite this
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From design participation to civic participation : Participatory design of a social media service. / Bäck, Asta; Friedrich, Pirjo; Ropponen, T.; Harju, A.; Hintikka, K.A.
In: International Journal of Social and Humanistic Computing, Vol. 2, No. 1-2, 2013, p. 51-67.Research output: Contribution to journal › Article › Scientific › peer-review
TY - JOUR
T1 - From design participation to civic participation
T2 - Participatory design of a social media service
AU - Bäck, Asta
AU - Friedrich, Pirjo
AU - Ropponen, T.
AU - Harju, A.
AU - Hintikka, K.A.
N1 - Project code: 26073 SA-Somus
PY - 2013
Y1 - 2013
N2 - This paper describes a case study in which a social media service for civic participation was created together with its intended users. The purpose of the service was to support civic participation and integration of immigrants in Finland. Open participatory design approach was used throughout the process. This paper presents critical issues and lessons learnt during the process of working together with a heterogeneous user group and multiple partners. We claim that constant meta-level discussion about the goals and participation practices with the users is vital for the design process. When designing services for civic participation, more focus should be put on designing and testing concrete participation processes. Clear ownership and community management are needed during the design and use of the future service.
AB - This paper describes a case study in which a social media service for civic participation was created together with its intended users. The purpose of the service was to support civic participation and integration of immigrants in Finland. Open participatory design approach was used throughout the process. This paper presents critical issues and lessons learnt during the process of working together with a heterogeneous user group and multiple partners. We claim that constant meta-level discussion about the goals and participation practices with the users is vital for the design process. When designing services for civic participation, more focus should be put on designing and testing concrete participation processes. Clear ownership and community management are needed during the design and use of the future service.
KW - social media services
KW - civic participation
KW - participatory design
KW - immigrant integration
KW - co-design
KW - open processes
KW - produsage
KW - design participation
KW - immigrants
KW - Finland
KW - ownership
KW - community management
U2 - 10.1504/IJSHC.2013.053266
DO - 10.1504/IJSHC.2013.053266
M3 - Article
VL - 2
SP - 51
EP - 67
JO - International Journal of Social and Humanistic Computing
JF - International Journal of Social and Humanistic Computing
SN - 1752-6124
IS - 1-2
ER -