From design participation to civic participation

Participatory design of a social media service

Asta Bäck, Pirjo Friedrich, T. Ropponen, A. Harju, K.A. Hintikka

Research output: Contribution to journalArticleScientificpeer-review

Abstract

This paper describes a case study in which a social media service for civic participation was created together with its intended users. The purpose of the service was to support civic participation and integration of immigrants in Finland. Open participatory design approach was used throughout the process. This paper presents critical issues and lessons learnt during the process of working together with a heterogeneous user group and multiple partners. We claim that constant meta-level discussion about the goals and participation practices with the users is vital for the design process. When designing services for civic participation, more focus should be put on designing and testing concrete participation processes. Clear ownership and community management are needed during the design and use of the future service.
Original languageEnglish
Pages (from-to)51-67
Number of pages17
JournalInternational Journal of Social and Humanistic Computing
Volume2
Issue number1-2
DOIs
Publication statusPublished - 2013
MoE publication typeA1 Journal article-refereed

Fingerprint

Concrete testing

Keywords

  • social media services
  • civic participation
  • participatory design
  • immigrant integration
  • co-design
  • open processes
  • produsage
  • design participation
  • immigrants
  • Finland
  • ownership
  • community management

Cite this

@article{3a20d779678c447680fbb02b51203ca5,
title = "From design participation to civic participation: Participatory design of a social media service",
abstract = "This paper describes a case study in which a social media service for civic participation was created together with its intended users. The purpose of the service was to support civic participation and integration of immigrants in Finland. Open participatory design approach was used throughout the process. This paper presents critical issues and lessons learnt during the process of working together with a heterogeneous user group and multiple partners. We claim that constant meta-level discussion about the goals and participation practices with the users is vital for the design process. When designing services for civic participation, more focus should be put on designing and testing concrete participation processes. Clear ownership and community management are needed during the design and use of the future service.",
keywords = "social media services, civic participation, participatory design, immigrant integration, co-design, open processes, produsage, design participation, immigrants, Finland, ownership, community management",
author = "Asta B{\"a}ck and Pirjo Friedrich and T. Ropponen and A. Harju and K.A. Hintikka",
note = "Project code: 26073 SA-Somus",
year = "2013",
doi = "10.1504/IJSHC.2013.053266",
language = "English",
volume = "2",
pages = "51--67",
journal = "International Journal of Social and Humanistic Computing",
issn = "1752-6124",
publisher = "Inderscience Publishers",
number = "1-2",

}

From design participation to civic participation : Participatory design of a social media service. / Bäck, Asta; Friedrich, Pirjo; Ropponen, T.; Harju, A.; Hintikka, K.A.

In: International Journal of Social and Humanistic Computing, Vol. 2, No. 1-2, 2013, p. 51-67.

Research output: Contribution to journalArticleScientificpeer-review

TY - JOUR

T1 - From design participation to civic participation

T2 - Participatory design of a social media service

AU - Bäck, Asta

AU - Friedrich, Pirjo

AU - Ropponen, T.

AU - Harju, A.

AU - Hintikka, K.A.

N1 - Project code: 26073 SA-Somus

PY - 2013

Y1 - 2013

N2 - This paper describes a case study in which a social media service for civic participation was created together with its intended users. The purpose of the service was to support civic participation and integration of immigrants in Finland. Open participatory design approach was used throughout the process. This paper presents critical issues and lessons learnt during the process of working together with a heterogeneous user group and multiple partners. We claim that constant meta-level discussion about the goals and participation practices with the users is vital for the design process. When designing services for civic participation, more focus should be put on designing and testing concrete participation processes. Clear ownership and community management are needed during the design and use of the future service.

AB - This paper describes a case study in which a social media service for civic participation was created together with its intended users. The purpose of the service was to support civic participation and integration of immigrants in Finland. Open participatory design approach was used throughout the process. This paper presents critical issues and lessons learnt during the process of working together with a heterogeneous user group and multiple partners. We claim that constant meta-level discussion about the goals and participation practices with the users is vital for the design process. When designing services for civic participation, more focus should be put on designing and testing concrete participation processes. Clear ownership and community management are needed during the design and use of the future service.

KW - social media services

KW - civic participation

KW - participatory design

KW - immigrant integration

KW - co-design

KW - open processes

KW - produsage

KW - design participation

KW - immigrants

KW - Finland

KW - ownership

KW - community management

U2 - 10.1504/IJSHC.2013.053266

DO - 10.1504/IJSHC.2013.053266

M3 - Article

VL - 2

SP - 51

EP - 67

JO - International Journal of Social and Humanistic Computing

JF - International Journal of Social and Humanistic Computing

SN - 1752-6124

IS - 1-2

ER -