From Service Level Agreements (SLA) to Experience Level Agreements (ELA): The challenges of selling QoE to the user

Martín Varela, Patrick Zwickl, Peter Reichl, Min Xie, Henning Schulzrinne

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

24 Citations (Scopus)

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Engineering & Materials Science