Future service and business models related to district heating solutions in residential districts

Hannele Ahvenniemi, Krzysztof Klobut

Research output: Chapter in Book/Report/Conference proceedingConference abstract in proceedingsScientific

Abstract

The underlying assumption of this study is that in order to retain the competitiveness while reaching for the EU targets regarding low-energy construction, district heating companies need to develop new business and service models. How district heating companies could widen their perspective and switch to a more service-oriented way of thinking is a key interest of our research. The used methods in our study are workshops, house builder interviews and a questionnaire. With the help of these methods we developed new service models and discussed the potential interest in them by acquiring a comprehensive understanding of the customer needs. The results indicate the importance of some certain criteria when choosing the heating system in households: easiness, comfort and affordability seem to dominate the house builders' preferences. Also environmental awareness seems to be a surprisingly important factor when making a decision about the heating of the house.
Original languageEnglish
Title of host publicationBook of Abstracts
Publication statusPublished - 2013
Event8th Conference on Sustainable Development of Energy, Water and Environment Systems, SDEWES 2013 - Dubrovnik, Croatia
Duration: 22 Sep 201327 Sep 2013

Conference

Conference8th Conference on Sustainable Development of Energy, Water and Environment Systems, SDEWES 2013
Abbreviated titleSDEWES 2013
CountryCroatia
CityDubrovnik
Period22/09/1327/09/13

Fingerprint

New services
Heating
District heating
Business model
Competitiveness
Factors
Affordability
Energy
Household
New business
Questionnaire
Customer needs
Service-oriented
Environmental awareness

Keywords

  • distric heating
  • service models
  • customer preferences

Cite this

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Ahvenniemi, H & Klobut, K 2013, Future service and business models related to district heating solutions in residential districts. in Book of Abstracts. 8th Conference on Sustainable Development of Energy, Water and Environment Systems, SDEWES 2013, Dubrovnik, Croatia, 22/09/13.

Future service and business models related to district heating solutions in residential districts. / Ahvenniemi, Hannele; Klobut, Krzysztof.

Book of Abstracts. 2013.

Research output: Chapter in Book/Report/Conference proceedingConference abstract in proceedingsScientific

TY - CHAP

T1 - Future service and business models related to district heating solutions in residential districts

AU - Ahvenniemi, Hannele

AU - Klobut, Krzysztof

N1 - Project: 76879

PY - 2013

Y1 - 2013

N2 - The underlying assumption of this study is that in order to retain the competitiveness while reaching for the EU targets regarding low-energy construction, district heating companies need to develop new business and service models. How district heating companies could widen their perspective and switch to a more service-oriented way of thinking is a key interest of our research. The used methods in our study are workshops, house builder interviews and a questionnaire. With the help of these methods we developed new service models and discussed the potential interest in them by acquiring a comprehensive understanding of the customer needs. The results indicate the importance of some certain criteria when choosing the heating system in households: easiness, comfort and affordability seem to dominate the house builders' preferences. Also environmental awareness seems to be a surprisingly important factor when making a decision about the heating of the house.

AB - The underlying assumption of this study is that in order to retain the competitiveness while reaching for the EU targets regarding low-energy construction, district heating companies need to develop new business and service models. How district heating companies could widen their perspective and switch to a more service-oriented way of thinking is a key interest of our research. The used methods in our study are workshops, house builder interviews and a questionnaire. With the help of these methods we developed new service models and discussed the potential interest in them by acquiring a comprehensive understanding of the customer needs. The results indicate the importance of some certain criteria when choosing the heating system in households: easiness, comfort and affordability seem to dominate the house builders' preferences. Also environmental awareness seems to be a surprisingly important factor when making a decision about the heating of the house.

KW - distric heating

KW - service models

KW - customer preferences

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