Abstract
The underlying assumption of this study is that in order
to retain the competitiveness while reaching for the EU
targets regarding low-energy construction, district
heating companies need to develop new business and
service models. How district heating companies could
widen their perspective and switch to a more
service-oriented way of thinking is a key interest of our
research. The used methods in our study are workshops,
house builder interviews and a questionnaire. With the
help of these methods we developed new service models and
discussed the potential interest in them by acquiring a
comprehensive understanding of the customer needs. The
results indicate the importance of some certain criteria
when choosing the heating system in households: easiness,
comfort and affordability seem to dominate the house
builders' preferences. Also environmental awareness seems
to be a surprisingly important factor when making a
decision about the heating of the house.
| Original language | English |
|---|---|
| Title of host publication | 8th Conference on Sustainable Development of Energy, Water and Environment Systems |
| Subtitle of host publication | Book of Abstracts |
| Publication status | Published - 2013 |
| MoE publication type | Not Eligible |
| Event | 8th Conference on Sustainable Development of Energy, Water and Environment Systems, SDEWES 2013 - Dubrovnik, Croatia Duration: 22 Sept 2013 → 27 Sept 2013 |
Conference
| Conference | 8th Conference on Sustainable Development of Energy, Water and Environment Systems, SDEWES 2013 |
|---|---|
| Abbreviated title | SDEWES 2013 |
| Country/Territory | Croatia |
| City | Dubrovnik |
| Period | 22/09/13 → 27/09/13 |
Keywords
- distric heating
- service models
- customer preferences
