Future service and business models related to district heating solutions in residential districts

Hannele Ahvenniemi, Krzysztof Klobut

    Research output: Chapter in Book/Report/Conference proceedingConference abstract in proceedingsScientific

    Abstract

    The underlying assumption of this study is that in order to retain the competitiveness while reaching for the EU targets regarding low-energy construction, district heating companies need to develop new business and service models. How district heating companies could widen their perspective and switch to a more service-oriented way of thinking is a key interest of our research. The used methods in our study are workshops, house builder interviews and a questionnaire. With the help of these methods we developed new service models and discussed the potential interest in them by acquiring a comprehensive understanding of the customer needs. The results indicate the importance of some certain criteria when choosing the heating system in households: easiness, comfort and affordability seem to dominate the house builders' preferences. Also environmental awareness seems to be a surprisingly important factor when making a decision about the heating of the house.
    Original languageEnglish
    Title of host publicationBook of Abstracts
    Publication statusPublished - 2013
    Event8th Conference on Sustainable Development of Energy, Water and Environment Systems, SDEWES 2013 - Dubrovnik, Croatia
    Duration: 22 Sep 201327 Sep 2013

    Conference

    Conference8th Conference on Sustainable Development of Energy, Water and Environment Systems, SDEWES 2013
    Abbreviated titleSDEWES 2013
    CountryCroatia
    CityDubrovnik
    Period22/09/1327/09/13

    Fingerprint

    New services
    Heating
    District heating
    Business model
    Competitiveness
    Factors
    Affordability
    Energy
    Household
    New business
    Questionnaire
    Customer needs
    Service-oriented
    Environmental awareness

    Keywords

    • distric heating
    • service models
    • customer preferences

    Cite this

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    title = "Future service and business models related to district heating solutions in residential districts",
    abstract = "The underlying assumption of this study is that in order to retain the competitiveness while reaching for the EU targets regarding low-energy construction, district heating companies need to develop new business and service models. How district heating companies could widen their perspective and switch to a more service-oriented way of thinking is a key interest of our research. The used methods in our study are workshops, house builder interviews and a questionnaire. With the help of these methods we developed new service models and discussed the potential interest in them by acquiring a comprehensive understanding of the customer needs. The results indicate the importance of some certain criteria when choosing the heating system in households: easiness, comfort and affordability seem to dominate the house builders' preferences. Also environmental awareness seems to be a surprisingly important factor when making a decision about the heating of the house.",
    keywords = "distric heating, service models, customer preferences",
    author = "Hannele Ahvenniemi and Krzysztof Klobut",
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    Ahvenniemi, H & Klobut, K 2013, Future service and business models related to district heating solutions in residential districts. in Book of Abstracts. 8th Conference on Sustainable Development of Energy, Water and Environment Systems, SDEWES 2013, Dubrovnik, Croatia, 22/09/13.

    Future service and business models related to district heating solutions in residential districts. / Ahvenniemi, Hannele; Klobut, Krzysztof.

    Book of Abstracts. 2013.

    Research output: Chapter in Book/Report/Conference proceedingConference abstract in proceedingsScientific

    TY - CHAP

    T1 - Future service and business models related to district heating solutions in residential districts

    AU - Ahvenniemi, Hannele

    AU - Klobut, Krzysztof

    N1 - Project: 76879

    PY - 2013

    Y1 - 2013

    N2 - The underlying assumption of this study is that in order to retain the competitiveness while reaching for the EU targets regarding low-energy construction, district heating companies need to develop new business and service models. How district heating companies could widen their perspective and switch to a more service-oriented way of thinking is a key interest of our research. The used methods in our study are workshops, house builder interviews and a questionnaire. With the help of these methods we developed new service models and discussed the potential interest in them by acquiring a comprehensive understanding of the customer needs. The results indicate the importance of some certain criteria when choosing the heating system in households: easiness, comfort and affordability seem to dominate the house builders' preferences. Also environmental awareness seems to be a surprisingly important factor when making a decision about the heating of the house.

    AB - The underlying assumption of this study is that in order to retain the competitiveness while reaching for the EU targets regarding low-energy construction, district heating companies need to develop new business and service models. How district heating companies could widen their perspective and switch to a more service-oriented way of thinking is a key interest of our research. The used methods in our study are workshops, house builder interviews and a questionnaire. With the help of these methods we developed new service models and discussed the potential interest in them by acquiring a comprehensive understanding of the customer needs. The results indicate the importance of some certain criteria when choosing the heating system in households: easiness, comfort and affordability seem to dominate the house builders' preferences. Also environmental awareness seems to be a surprisingly important factor when making a decision about the heating of the house.

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    KW - service models

    KW - customer preferences

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