Future Services for District Heating Solutions in Residential Districts

Hannele Ahvenniemi, Krzysztof Klobut

    Research output: Contribution to journalArticleScientificpeer-review

    12 Citations (Scopus)

    Abstract

    The underlying assumption of this study is that in order to retain the competitiveness while reaching for the EU targets regarding low-energy construction, district heating companies need to develop new business and service models. How district heating companies could broaden their perspective and switch to a more service-oriented way of thinking is a key interest of our research. The used methods in our study are house builder interviews and a questionnaire. With the help of these methods we discussed the potential interest in heating related services acquiring a comprehensive understanding of the customer needs. The results indicate the importance of certain criteria when choosing the heating system in households: easiness, comfort and affordability seem to dominate the house builders' preferences. Also environmental awareness seems to be for many an important factor when making a decision about the heating of the house. Altogether, based on the results of this study, we suggest that the prospects of district heating could benefit from highlighting certain aspects and strengths in the future. District heating companies need to increase flexibility, readiness to adopt new services, to invest in new marketing strategies and improving the communication skills.
    Original languageEnglish
    Pages (from-to)127-138
    JournalJournal of Sustainable Development of Energy, Water and Environment Systems
    Volume2
    Issue number2
    DOIs
    Publication statusPublished - 2014
    MoE publication typeA1 Journal article-refereed

    Fingerprint

    District heating
    heating
    Heating
    Industry
    competitiveness
    marketing
    Marketing
    Switches
    communication
    district heating
    services
    Communication
    energy
    method

    Keywords

    • district heating
    • heating systems
    • heating related services
    • customer preferences
    • ecological values

    Cite this

    @article{bbda2c43059c4b3b915c670d081219f1,
    title = "Future Services for District Heating Solutions in Residential Districts",
    abstract = "The underlying assumption of this study is that in order to retain the competitiveness while reaching for the EU targets regarding low-energy construction, district heating companies need to develop new business and service models. How district heating companies could broaden their perspective and switch to a more service-oriented way of thinking is a key interest of our research. The used methods in our study are house builder interviews and a questionnaire. With the help of these methods we discussed the potential interest in heating related services acquiring a comprehensive understanding of the customer needs. The results indicate the importance of certain criteria when choosing the heating system in households: easiness, comfort and affordability seem to dominate the house builders' preferences. Also environmental awareness seems to be for many an important factor when making a decision about the heating of the house. Altogether, based on the results of this study, we suggest that the prospects of district heating could benefit from highlighting certain aspects and strengths in the future. District heating companies need to increase flexibility, readiness to adopt new services, to invest in new marketing strategies and improving the communication skills.",
    keywords = "district heating, heating systems, heating related services, customer preferences, ecological values",
    author = "Hannele Ahvenniemi and Krzysztof Klobut",
    year = "2014",
    doi = "10.13044/j.sdewes.2014.02.0012",
    language = "English",
    volume = "2",
    pages = "127--138",
    journal = "Journal of Sustainable Development of Energy, Water and Environment Systems",
    issn = "1848-9257",
    number = "2",

    }

    Future Services for District Heating Solutions in Residential Districts. / Ahvenniemi, Hannele; Klobut, Krzysztof.

    In: Journal of Sustainable Development of Energy, Water and Environment Systems, Vol. 2, No. 2, 2014, p. 127-138.

    Research output: Contribution to journalArticleScientificpeer-review

    TY - JOUR

    T1 - Future Services for District Heating Solutions in Residential Districts

    AU - Ahvenniemi, Hannele

    AU - Klobut, Krzysztof

    PY - 2014

    Y1 - 2014

    N2 - The underlying assumption of this study is that in order to retain the competitiveness while reaching for the EU targets regarding low-energy construction, district heating companies need to develop new business and service models. How district heating companies could broaden their perspective and switch to a more service-oriented way of thinking is a key interest of our research. The used methods in our study are house builder interviews and a questionnaire. With the help of these methods we discussed the potential interest in heating related services acquiring a comprehensive understanding of the customer needs. The results indicate the importance of certain criteria when choosing the heating system in households: easiness, comfort and affordability seem to dominate the house builders' preferences. Also environmental awareness seems to be for many an important factor when making a decision about the heating of the house. Altogether, based on the results of this study, we suggest that the prospects of district heating could benefit from highlighting certain aspects and strengths in the future. District heating companies need to increase flexibility, readiness to adopt new services, to invest in new marketing strategies and improving the communication skills.

    AB - The underlying assumption of this study is that in order to retain the competitiveness while reaching for the EU targets regarding low-energy construction, district heating companies need to develop new business and service models. How district heating companies could broaden their perspective and switch to a more service-oriented way of thinking is a key interest of our research. The used methods in our study are house builder interviews and a questionnaire. With the help of these methods we discussed the potential interest in heating related services acquiring a comprehensive understanding of the customer needs. The results indicate the importance of certain criteria when choosing the heating system in households: easiness, comfort and affordability seem to dominate the house builders' preferences. Also environmental awareness seems to be for many an important factor when making a decision about the heating of the house. Altogether, based on the results of this study, we suggest that the prospects of district heating could benefit from highlighting certain aspects and strengths in the future. District heating companies need to increase flexibility, readiness to adopt new services, to invest in new marketing strategies and improving the communication skills.

    KW - district heating

    KW - heating systems

    KW - heating related services

    KW - customer preferences

    KW - ecological values

    U2 - 10.13044/j.sdewes.2014.02.0012

    DO - 10.13044/j.sdewes.2014.02.0012

    M3 - Article

    VL - 2

    SP - 127

    EP - 138

    JO - Journal of Sustainable Development of Energy, Water and Environment Systems

    JF - Journal of Sustainable Development of Energy, Water and Environment Systems

    SN - 1848-9257

    IS - 2

    ER -