Gamification as an enabler of mutual learning in complex health care systems

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    In this paper, the authors present a gamified role switching method to promote dialogue and mutual learning in health care organisations facing changes in complex systems. Their research is based on two case studies in which the information exchange between the actors is crucial. 25 stakeholders were interviewed and four workshops were arranged. This study indicates that the gamified role switching method inspired and gave means for the participants to enhance systemic understanding of their organization and to improve dialogue. The role switching method also made the participants to see the situation from the other perspectives and thus promoted collaboration and the change process.
    Original languageEnglish
    Article number3
    Number of pages13
    JournalInternational Journal of e-Services and Mobile Applications
    Issue number4
    Publication statusPublished - 2016
    MoE publication typeA1 Journal article-refereed


    • change management
    • role switching
    • societal embedding


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