In this paper, the authors present a gamified role switching method to promote dialogue and mutual learning in health care organisations facing changes in complex systems. Their research is based on two case studies in which the information exchange between the actors is crucial. 25 stakeholders were interviewed and four workshops were arranged. This study indicates that the gamified role switching method inspired and gave means for the participants to enhance systemic understanding of their organization and to improve dialogue. The role switching method also made the participants to see the situation from the other perspectives and thus promoted collaboration and the change process.
|Number of pages||13|
|Journal||International Journal of e-Services and Mobile Applications|
|Publication status||Published - 2016|
|MoE publication type||A1 Journal article-refereed|
- change management
- role switching
- societal embedding