Gamification as an enabler of mutual learning in complex health care systems

Leväsluoto Johanna, Heikkilä Jouko, Viitanen Kaupo, Tuovinen Joona

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

Abstract

In our paper, we present a gamified role switching method which has been developed to promote dialogue and mutual learning in complex health care organisations. Our research is based on two case studies with 25 interviews and four workshops. Our study indicates that the gamified role switching method inspired and gave means for the participants to enhance systemic understanding of their organization and to improve dialogue. The role switching method also made the participants see the situation from the other perspectives and thus promoted collaboration and the change process.
Original languageEnglish
Title of host publicationServices and New Societal Challenges
Subtitle of host publicationInnovation for Sustainable Growth and Welfare
PublisherEuropean Association for Research on Services RESER
Number of pages16
ISBN (Electronic)978-87-7349-921-4
Publication statusPublished - 2015
MoE publication typeA4 Article in a conference publication
Event25th Annual RESER Conference, Innovative Services in the 21st Century, RESER 2015 - Copenhagen, Denmark
Duration: 10 Sep 201512 Sep 2015
Conference number: 25

Conference

Conference25th Annual RESER Conference, Innovative Services in the 21st Century, RESER 2015
Abbreviated titleRESER 2015
CountryDenmark
CityCopenhagen
Period10/09/1512/09/15

Keywords

  • gamification
  • health care
  • societal embedding of innovation
  • complex systems

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    Johanna, L., Jouko, H., Kaupo, V., & Joona, T. (2015). Gamification as an enabler of mutual learning in complex health care systems. In Services and New Societal Challenges: Innovation for Sustainable Growth and Welfare European Association for Research on Services RESER. http://www.reser.net/materiali/priloge/slo/levasluoto_heikkila_viitanen_tuovinen_gamification-as-an-enabler-of-mutual-learning-in-complex-health-care-systems.pdf