Abstract
In our paper, we present a gamified role switching method which has been developed to promote dialogue and mutual learning in complex health care organisations. Our research is based on two case studies with 25 interviews and four workshops. Our study indicates that the gamified role switching method inspired and gave means for the participants to enhance systemic understanding of their organization and to improve dialogue. The role switching method also made the participants see the situation from the other perspectives and thus promoted collaboration and the change process.
Original language | English |
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Title of host publication | Services and New Societal Challenges |
Subtitle of host publication | Innovation for Sustainable Growth and Welfare |
Publisher | European Association for Research on Services (RESER) |
Number of pages | 16 |
ISBN (Electronic) | 978-87-7349-921-4 |
Publication status | Published - 2015 |
MoE publication type | A4 Article in a conference publication |
Event | 25th Annual RESER Conference, Innovative Services in the 21st Century, RESER 2015 - Copenhagen, Denmark Duration: 10 Sept 2015 → 12 Sept 2015 Conference number: 25 |
Conference
Conference | 25th Annual RESER Conference, Innovative Services in the 21st Century, RESER 2015 |
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Abbreviated title | RESER 2015 |
Country/Territory | Denmark |
City | Copenhagen |
Period | 10/09/15 → 12/09/15 |
Keywords
- gamification
- health care
- societal embedding of innovation
- complex systems