Good practice capture using social processes: Experiences of YIT Construction Ltd.

Abdul Samad Kazi; Anssi Koivuniemi

doi:10.1109/ITMC.2005.7461259

Good practice capture using social processes: Experiences of YIT Construction Ltd.

Research output: Chapter in Book/Report/Conference proceeding › Conference article in proceedings › Scientific › peer-review

Abstract

The construction industry is a project based one with each project being the production or provision of a one-of-a-kind product or service. Each day on a typical construction site brings forth a new problem for which where possible, a new solution is devised on the site. This is rarely, if at all documented. In simple terms, valuable knowledge and experience gained is lost. What remains is stored in the minds of those who were a part of the problem and the solution. The most appropriate means of capturing this knowledge has been identified to be through a set of well defined social processes such as action evaluations, internal interest groups, etc. A set of critical intervention points were identified where these social processes would be triggered. Recent experience from YIT Construction Ltd. reveals that social processes form an effective means for the capture of experience and knowledge in project based businesses such as construction.

Original language	English
Title of host publication	2005 IEEE International Technology Management Conference, ICE 2005
Publisher	IEEE Institute of Electrical and Electronic Engineers
ISBN (Electronic)	9780853582212
DOIs	https://doi.org/10.1109/ITMC.2005.7461259
Publication status	Published - 27 Apr 2016
MoE publication type	A4 Article in a conference publication
Event	IEEE International Technology Management Conference, ICE 2005 - Munich, Germany Duration: 20 Jun 2005 → 22 Jun 2005

Conference

Conference	IEEE International Technology Management Conference, ICE 2005
Country	Germany
City	Munich
Period	20/06/05 → 22/06/05

Keywords

Construction
good practice
knowledge management
social processes

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abstract = "The construction industry is a project based one with each project being the production or provision of a one-of-a-kind product or service. Each day on a typical construction site brings forth a new problem for which where possible, a new solution is devised on the site. This is rarely, if at all documented. In simple terms, valuable knowledge and experience gained is lost. What remains is stored in the minds of those who were a part of the problem and the solution. The most appropriate means of capturing this knowledge has been identified to be through a set of well defined social processes such as action evaluations, internal interest groups, etc. A set of critical intervention points were identified where these social processes would be triggered. Recent experience from YIT Construction Ltd. reveals that social processes form an effective means for the capture of experience and knowledge in project based businesses such as construction.",

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Kazi, AS & Koivuniemi, A 2016, Good practice capture using social processes: Experiences of YIT Construction Ltd. in 2005 IEEE International Technology Management Conference, ICE 2005., 7461259, IEEE Institute of Electrical and Electronic Engineers, IEEE International Technology Management Conference, ICE 2005, Munich, Germany, 20/06/05. https://doi.org/10.1109/ITMC.2005.7461259

Good practice capture using social processes : Experiences of YIT Construction Ltd. / Kazi, Abdul Samad; Koivuniemi, Anssi.

2005 IEEE International Technology Management Conference, ICE 2005. IEEE Institute of Electrical and Electronic Engineers, 2016. 7461259.

Research output: Chapter in Book/Report/Conference proceeding › Conference article in proceedings › Scientific › peer-review

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AB - The construction industry is a project based one with each project being the production or provision of a one-of-a-kind product or service. Each day on a typical construction site brings forth a new problem for which where possible, a new solution is devised on the site. This is rarely, if at all documented. In simple terms, valuable knowledge and experience gained is lost. What remains is stored in the minds of those who were a part of the problem and the solution. The most appropriate means of capturing this knowledge has been identified to be through a set of well defined social processes such as action evaluations, internal interest groups, etc. A set of critical intervention points were identified where these social processes would be triggered. Recent experience from YIT Construction Ltd. reveals that social processes form an effective means for the capture of experience and knowledge in project based businesses such as construction.

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Good practice capture using social processes: Experiences of YIT Construction Ltd.

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