Governing AI services: a state-of-the-art overview

Governance of AI is ideally a means to ensure that AI products and services are safe and reliable, aligned with shared values, and sustainable to users, organizations, the service ecosystem, and society. Given the significant risks and opportunities presented by AI, there are to our knowledge surprisingly few service research publications that draw attention to the governance and normative dimensions associated with designing and delivering AI services. This chapter aims to point out the potential relevance of AI governance to services research (and vice versa) by providing a state-of-the-art overview of AI service governance in terms of public administrations and organizations, and by discussing the potential convergence of responsible AI governance and service ecosystem research.