Highlights in service research

Minna Isomursu (Editor), Marja Toivonen (Editor), Matti Kokkala (Editor), Pasi Pussinen (Editor)

    Research output: Book/ReportReport

    Abstract

    Services have rapidly become a central topic of both concern and interest in research and business. Both the public and the private sector are facing increasing demand, cost, and quality challenges in their attempts to deliver services effectively and efficiently. The changing structure of the population, growing competition and mobility through globalisation, and new opportunities for services' digitalisation are among the factors forcing us to re-knit the web of services needed for enabling a sustainable operation environment for companies, providing citizens with adequate conditions for good quality of life, and protecting our environment from overload caused by human activity. This collection of highlights of VTT's service research illustrates the versatility of service research. Service research has become a theme under which synthesis of traditionally separate research domains thrives. These range from industrial manufacturing to safety and security, from information and communication technologies to the building sector, and from media studies to public-sector innovations. Service research brings researchers from many disciplines together to discuss innovation, design, development, and adoption of services in diverse domains, enabled by emerging technological breakthroughs.
    Original languageEnglish
    Place of PublicationEspoo
    PublisherVTT Technical Research Centre of Finland
    Number of pages153
    ISBN (Electronic)978-951-38-7969-3
    ISBN (Print)978-951-38-7968-6
    Publication statusPublished - 2013
    MoE publication typeD4 Published development or research report or study

    Publication series

    SeriesVTT Research Highlights
    Number6
    ISSN2242-1173

    Keywords

    • service
    • industrial
    • safety
    • digital
    • building
    • construction

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  • Cite this

    Isomursu, M., Toivonen, M., Kokkala, M., & Pussinen, P. (Eds.) (2013). Highlights in service research. VTT Technical Research Centre of Finland. VTT Research Highlights, No. 6 http://www.vtt.fi/inf/pdf/researchhighlights/2013/R6.pdf