Highlights in service research

Minna Isomursu (Editor), Marja Toivonen (Editor), Matti Kokkala (Editor), Pasi Pussinen (Editor)

Research output: Book/ReportReportProfessional

Abstract

Services have rapidly become a central topic of both concern and interest in research and business. Both the public and the private sector are facing increasing demand, cost, and quality challenges in their attempts to deliver services effectively and efficiently. The changing structure of the population, growing competition and mobility through globalisation, and new opportunities for services' digitalisation are among the factors forcing us to re-knit the web of services needed for enabling a sustainable operation environment for companies, providing citizens with adequate conditions for good quality of life, and protecting our environment from overload caused by human activity. This collection of highlights of VTT's service research illustrates the versatility of service research. Service research has become a theme under which synthesis of traditionally separate research domains thrives. These range from industrial manufacturing to safety and security, from information and communication technologies to the building sector, and from media studies to public-sector innovations. Service research brings researchers from many disciplines together to discuss innovation, design, development, and adoption of services in diverse domains, enabled by emerging technological breakthroughs.
Original languageEnglish
Place of PublicationEspoo
PublisherVTT Technical Research Centre of Finland
Number of pages153
ISBN (Electronic)978-951-38-7969-3
ISBN (Print)978-951-38-7968-6
Publication statusPublished - 2013
MoE publication typeD4 Published development or research report or study

Publication series

NameVTT Research Highlights
PublisherVTT
No.6
ISSN (Print)2242-1173
ISSN (Electronic)2242-1181

Fingerprint

Innovation
Manufacturing
Information and communication technology
Globalization
Factors
Costs
Public sector
Safety
World Wide Web
Quality of life
Private sector
Overload
Design and development

Keywords

  • service
  • industrial
  • safety
  • digital
  • building
  • construction

Cite this

Isomursu, M., Toivonen, M., Kokkala, M., & Pussinen, P. (Eds.) (2013). Highlights in service research. Espoo: VTT Technical Research Centre of Finland. VTT Research Highlights, No. 6
Isomursu, Minna (Editor) ; Toivonen, Marja (Editor) ; Kokkala, Matti (Editor) ; Pussinen, Pasi (Editor). / Highlights in service research. Espoo : VTT Technical Research Centre of Finland, 2013. 153 p. (VTT Research Highlights; No. 6).
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Isomursu, M, Toivonen, M, Kokkala, M & Pussinen, P (eds) 2013, Highlights in service research. VTT Research Highlights, no. 6, VTT Technical Research Centre of Finland, Espoo.

Highlights in service research. / Isomursu, Minna (Editor); Toivonen, Marja (Editor); Kokkala, Matti (Editor); Pussinen, Pasi (Editor).

Espoo : VTT Technical Research Centre of Finland, 2013. 153 p. (VTT Research Highlights; No. 6).

Research output: Book/ReportReportProfessional

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AB - Services have rapidly become a central topic of both concern and interest in research and business. Both the public and the private sector are facing increasing demand, cost, and quality challenges in their attempts to deliver services effectively and efficiently. The changing structure of the population, growing competition and mobility through globalisation, and new opportunities for services' digitalisation are among the factors forcing us to re-knit the web of services needed for enabling a sustainable operation environment for companies, providing citizens with adequate conditions for good quality of life, and protecting our environment from overload caused by human activity. This collection of highlights of VTT's service research illustrates the versatility of service research. Service research has become a theme under which synthesis of traditionally separate research domains thrives. These range from industrial manufacturing to safety and security, from information and communication technologies to the building sector, and from media studies to public-sector innovations. Service research brings researchers from many disciplines together to discuss innovation, design, development, and adoption of services in diverse domains, enabled by emerging technological breakthroughs.

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KW - construction

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Isomursu M, (ed.), Toivonen M, (ed.), Kokkala M, (ed.), Pussinen P, (ed.). Highlights in service research. Espoo: VTT Technical Research Centre of Finland, 2013. 153 p. (VTT Research Highlights; No. 6).