Highlights in service research

Minna Isomursu (Editor), Marja Toivonen (Editor), Matti Kokkala (Editor), Pasi Pussinen (Editor)

    Research output: Book/ReportReport

    Abstract

    Services have rapidly become a central topic of both concern and interest in research and business. Both the public and the private sector are facing increasing demand, cost, and quality challenges in their attempts to deliver services effectively and efficiently. The changing structure of the population, growing competition and mobility through globalisation, and new opportunities for services' digitalisation are among the factors forcing us to re-knit the web of services needed for enabling a sustainable operation environment for companies, providing citizens with adequate conditions for good quality of life, and protecting our environment from overload caused by human activity. This collection of highlights of VTT's service research illustrates the versatility of service research. Service research has become a theme under which synthesis of traditionally separate research domains thrives. These range from industrial manufacturing to safety and security, from information and communication technologies to the building sector, and from media studies to public-sector innovations. Service research brings researchers from many disciplines together to discuss innovation, design, development, and adoption of services in diverse domains, enabled by emerging technological breakthroughs.
    Original languageEnglish
    Place of PublicationEspoo
    PublisherVTT Technical Research Centre of Finland
    Number of pages153
    ISBN (Electronic)978-951-38-7969-3
    ISBN (Print)978-951-38-7968-6
    Publication statusPublished - 2013
    MoE publication typeD4 Published development or research report or study

    Publication series

    SeriesVTT Research Highlights
    Number6
    ISSN2242-1173

    Fingerprint

    Innovation
    Manufacturing
    Information and communication technology
    Globalization
    Factors
    Costs
    Public sector
    Safety
    World Wide Web
    Quality of life
    Private sector
    Overload
    Design and development

    Keywords

    • service
    • industrial
    • safety
    • digital
    • building
    • construction

    Cite this

    Isomursu, M., Toivonen, M., Kokkala, M., & Pussinen, P. (Eds.) (2013). Highlights in service research. Espoo: VTT Technical Research Centre of Finland. VTT Research Highlights, No. 6
    Isomursu, Minna (Editor) ; Toivonen, Marja (Editor) ; Kokkala, Matti (Editor) ; Pussinen, Pasi (Editor). / Highlights in service research. Espoo : VTT Technical Research Centre of Finland, 2013. 153 p. (VTT Research Highlights; No. 6).
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    Isomursu, M, Toivonen, M, Kokkala, M & Pussinen, P (eds) 2013, Highlights in service research. VTT Research Highlights, no. 6, VTT Technical Research Centre of Finland, Espoo.

    Highlights in service research. / Isomursu, Minna (Editor); Toivonen, Marja (Editor); Kokkala, Matti (Editor); Pussinen, Pasi (Editor).

    Espoo : VTT Technical Research Centre of Finland, 2013. 153 p. (VTT Research Highlights; No. 6).

    Research output: Book/ReportReport

    TY - BOOK

    T1 - Highlights in service research

    A2 - Isomursu, Minna

    A2 - Toivonen, Marja

    A2 - Kokkala, Matti

    A2 - Pussinen, Pasi

    PY - 2013

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    N2 - Services have rapidly become a central topic of both concern and interest in research and business. Both the public and the private sector are facing increasing demand, cost, and quality challenges in their attempts to deliver services effectively and efficiently. The changing structure of the population, growing competition and mobility through globalisation, and new opportunities for services' digitalisation are among the factors forcing us to re-knit the web of services needed for enabling a sustainable operation environment for companies, providing citizens with adequate conditions for good quality of life, and protecting our environment from overload caused by human activity. This collection of highlights of VTT's service research illustrates the versatility of service research. Service research has become a theme under which synthesis of traditionally separate research domains thrives. These range from industrial manufacturing to safety and security, from information and communication technologies to the building sector, and from media studies to public-sector innovations. Service research brings researchers from many disciplines together to discuss innovation, design, development, and adoption of services in diverse domains, enabled by emerging technological breakthroughs.

    AB - Services have rapidly become a central topic of both concern and interest in research and business. Both the public and the private sector are facing increasing demand, cost, and quality challenges in their attempts to deliver services effectively and efficiently. The changing structure of the population, growing competition and mobility through globalisation, and new opportunities for services' digitalisation are among the factors forcing us to re-knit the web of services needed for enabling a sustainable operation environment for companies, providing citizens with adequate conditions for good quality of life, and protecting our environment from overload caused by human activity. This collection of highlights of VTT's service research illustrates the versatility of service research. Service research has become a theme under which synthesis of traditionally separate research domains thrives. These range from industrial manufacturing to safety and security, from information and communication technologies to the building sector, and from media studies to public-sector innovations. Service research brings researchers from many disciplines together to discuss innovation, design, development, and adoption of services in diverse domains, enabled by emerging technological breakthroughs.

    KW - service

    KW - industrial

    KW - safety

    KW - digital

    KW - building

    KW - construction

    M3 - Report

    SN - 978-951-38-7968-6

    T3 - VTT Research Highlights

    BT - Highlights in service research

    PB - VTT Technical Research Centre of Finland

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    ER -

    Isomursu M, (ed.), Toivonen M, (ed.), Kokkala M, (ed.), Pussinen P, (ed.). Highlights in service research. Espoo: VTT Technical Research Centre of Finland, 2013. 153 p. (VTT Research Highlights; No. 6).