The real estate and building cluster is partly evolving
into a service business where physical facilities are
considered as part of a service system. Applications of
new technologies have mainly been directed to new
buildings but new technologies for service provision
should also be applied in old housing stock since new
construction production is decreasing in Western Europe.
New services to residential buildings are sought after,
as the population is ageing.
This thesis introduces different home services provided
to multi-storey residential buildings, stakeholders of
services and their relationships and the technology and
logistics of the service. The aim of this thesis is to
examine business models of home services. The main
objective is to find the business logic behind the home
service. Research is limited to multi-storey residential
buildings and a special emphasis is given to existing
building stock and different reception systems.
This thesis is based on literature study and interviews.
The literature study was carried out to illustrate some
existing home services, logistic solutions and funding.
Interviews among different stakeholders were carried out
to determine the different viewpoints of different
stakeholders. The patterns in the interviews and the
literature findings overlapped partly.
Apparently, home services are needed in future. Potential
customer segments are families, wealthy adults seeking
high quality services, elderly and disabled people. But
to create efficiency and turnover, services need a large
customer density, which means that services should not be
created for special groups but for everybody. The funding
of services can be public, private or there can be a
According to this thesis there are three main interests
to invest in home services and delivery: (1) services for
inhabitants, (2) cost savings for haulier/ logistician
and service provider, and (3) new services affecting on
building image for builder / developer. Finally, the
future service concepts and business actions will show
how the listed opportunities, strengths, threats and
weaknesses of home services come true.
|Place of Publication||Espoo|
|Publisher||VTT Technical Research Centre of Finland|
|Number of pages||85|
|Publication status||Published - 2003|
|MoE publication type||D4 Published development or research report or study|
|Series||VTT Tiedotteita - Meddelanden - Research Notes|
- home services
- social services
- shopping services
- housing management
- service providers