@inproceedings{0acdcbc082ea4dca8512591033f97bc7,
title = "How consumers react to electronic services in the insurance sector",
author = "Sanna Nenonen and Jarno Salonen and Aki Ahonen and Raija J{\"a}rvinen and Jouni Kivist{\"o}-Rahnasto",
year = "2007",
language = "English",
isbn = "978-952-15-1885-0",
booktitle = "EBRF 2007 : Conference Proceedings",
publisher = "Tampere University of Technology",
address = "Finland",
note = "7th e-Business Research Forum, EBRF 2007 ; Conference date: 26-09-2007 Through 27-09-2007",
}