Human-Centered Co-Evaluation Method as a Means for Sustainable Service Innovations

Kirsi Hyytinen; Eveliina Saari; Mattias Elg

doi:10.1007/978-981-13-7725-9_4

Human-Centered Co-Evaluation Method as a Means for Sustainable Service Innovations

Kirsi Hyytinen, Eveliina Saari, Mattias Elg

Research output: Chapter in Book/Report/Conference proceeding › Chapter or book article › Scientific › peer-review

Abstract

This chapter develops a human-centered co-evaluation method for the evaluation of service innovations in the context of digital services. The method derives from two different theoretical approaches. It integrates a multi-criteria evaluation framework to evaluate multiple impacts of innovations and a process of developmental evaluation to support multivoiced evaluation and continuous learning throughout their development process. The new method emphasizes human and societal impacts, which are analyzed parallel with the traditional techno-economic characteristics of innovations. It makes human-centeredness and sustainability more visible as values than traditional evaluations and thus guides the development toward more inclusive and ethical digitalization.

Original language	English
Title of host publication	Human-Centered Digitalization and Services
Editors	Maria Toivonen, Eveliina Saari
Place of Publication	Singapore
Publisher	Springer
Pages	57-75
ISBN (Electronic)	978-981-13-7725-9
ISBN (Print)	978-981-13-7724-2, 978-981-13-7727-3
DOIs	https://doi.org/10.1007/978-981-13-7725-9_4
Publication status	Published - 2019
MoE publication type	A3 Part of a book or another research book

Publication series

Series	Translational Systems Sciences
Volume	19
ISSN	2197-8832

Access to Document

10.1007/978-981-13-7725-9_4

KUMOUS: Palvelutalouden vallankumous - Ihminen digitalisaation keskiössä
Hyytinen, K.-M. (Participant), Leväsluoto, J. (Participant) & Toivonen, M. (Participant)
1/02/16 → 31/03/18
Project: Research

Cite this

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title = "Human-Centered Co-Evaluation Method as a Means for Sustainable Service Innovations",

abstract = "This chapter develops a human-centered co-evaluation method for the evaluation of service innovations in the context of digital services. The method derives from two different theoretical approaches. It integrates a multi-criteria evaluation framework to evaluate multiple impacts of innovations and a process of developmental evaluation to support multivoiced evaluation and continuous learning throughout their development process. The new method emphasizes human and societal impacts, which are analyzed parallel with the traditional techno-economic characteristics of innovations. It makes human-centeredness and sustainability more visible as values than traditional evaluations and thus guides the development toward more inclusive and ethical digitalization.",

author = "Kirsi Hyytinen and Eveliina Saari and Mattias Elg",

year = "2019",

doi = "10.1007/978-981-13-7725-9_4",

language = "English",

isbn = "978-981-13-7724-2",

series = "Translational Systems Sciences",

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booktitle = "Human-Centered Digitalization and Services",

address = "Germany",

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Human-Centered Co-Evaluation Method as a Means for Sustainable Service Innovations. / Hyytinen, Kirsi; Saari, Eveliina; Elg, Mattias.
Human-Centered Digitalization and Services. ed. / Maria Toivonen; Eveliina Saari. Singapore: Springer, 2019. p. 57-75 (Translational Systems Sciences, Vol. 19).

Research output: Chapter in Book/Report/Conference proceeding › Chapter or book article › Scientific › peer-review

TY - CHAP

T1 - Human-Centered Co-Evaluation Method as a Means for Sustainable Service Innovations

AU - Hyytinen, Kirsi

AU - Saari, Eveliina

AU - Elg, Mattias

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N2 - This chapter develops a human-centered co-evaluation method for the evaluation of service innovations in the context of digital services. The method derives from two different theoretical approaches. It integrates a multi-criteria evaluation framework to evaluate multiple impacts of innovations and a process of developmental evaluation to support multivoiced evaluation and continuous learning throughout their development process. The new method emphasizes human and societal impacts, which are analyzed parallel with the traditional techno-economic characteristics of innovations. It makes human-centeredness and sustainability more visible as values than traditional evaluations and thus guides the development toward more inclusive and ethical digitalization.

AB - This chapter develops a human-centered co-evaluation method for the evaluation of service innovations in the context of digital services. The method derives from two different theoretical approaches. It integrates a multi-criteria evaluation framework to evaluate multiple impacts of innovations and a process of developmental evaluation to support multivoiced evaluation and continuous learning throughout their development process. The new method emphasizes human and societal impacts, which are analyzed parallel with the traditional techno-economic characteristics of innovations. It makes human-centeredness and sustainability more visible as values than traditional evaluations and thus guides the development toward more inclusive and ethical digitalization.

U2 - 10.1007/978-981-13-7725-9_4

DO - 10.1007/978-981-13-7725-9_4

M3 - Chapter or book article

SN - 978-981-13-7724-2

SN - 978-981-13-7727-3

T3 - Translational Systems Sciences

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BT - Human-Centered Digitalization and Services

A2 - Toivonen, Maria

A2 - Saari, Eveliina

PB - Springer

CY - Singapore

ER -

Human-Centered Co-Evaluation Method as a Means for Sustainable Service Innovations

Abstract

Publication series

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Projects

KUMOUS: Palvelutalouden vallankumous - Ihminen digitalisaation keskiössä

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