Human-Centered Co-Evaluation Method as a Means for Sustainable Service Innovations

Kirsi Hyytinen, Eveliina Saari, Mattias Elg

Research output: Chapter in Book/Report/Conference proceedingChapter or book articleScientificpeer-review


This chapter develops a human-centered co-evaluation method for the evaluation of service innovations in the context of digital services. The method derives from two different theoretical approaches. It integrates a multi-criteria evaluation framework to evaluate multiple impacts of innovations and a process of developmental evaluation to support multivoiced evaluation and continuous learning throughout their development process. The new method emphasizes human and societal impacts, which are analyzed parallel with the traditional techno-economic characteristics of innovations. It makes human-centeredness and sustainability more visible as values than traditional evaluations and thus guides the development toward more inclusive and ethical digitalization.
Original languageEnglish
Title of host publicationHuman-Centered Digitalization and Services
EditorsMaria Toivonen, Eveliina Saari
Place of PublicationSingapore
ISBN (Electronic)978-981-13-7725-9
ISBN (Print)978-981-13-7724-2, 978-981-13-7727-3
Publication statusPublished - 2019
MoE publication typeA3 Part of a book or another research book

Publication series

SeriesTranslational Systems Sciences


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