Human-Centered Co-Evaluation Method as a Means for Sustainable Service Innovations

Kirsi Hyytinen; Eveliina Saari; Mattias Elg

doi:10.1007/978-981-13-7725-9_4

Human-Centered Co-Evaluation Method as a Means for Sustainable Service Innovations

Kirsi Hyytinen
, Eveliina Saari
, Mattias Elg

Finnish Institute of Occupational Health (FIOH)
University of Linköping

Research output: Chapter in Book/Report/Conference proceeding › Chapter or book article › Scientific › peer-review

6 Citations (Scopus)

Abstract

This chapter develops a human-centered co-evaluation method for the evaluation of service innovations in the context of digital services. The method derives from two different theoretical approaches. It integrates a multi-criteria evaluation framework to evaluate multiple impacts of innovations and a process of developmental evaluation to support multivoiced evaluation and continuous learning throughout their development process. The new method emphasizes human and societal impacts, which are analyzed parallel with the traditional techno-economic characteristics of innovations. It makes human-centeredness and sustainability more visible as values than traditional evaluations and thus guides the development toward more inclusive and ethical digitalization.

Original language	English
Title of host publication	Human-Centered Digitalization and Services
Editors	Maria Toivonen, Eveliina Saari
Place of Publication	Singapore
Publisher	Springer
Pages	57-75
Number of pages	19
ISBN (Electronic)	978-981-13-7725-9
ISBN (Print)	978-981-13-7724-2, 978-981-13-7727-3
DOIs	https://doi.org/10.1007/978-981-13-7725-9_4
Publication status	Published - 2019
MoE publication type	A3 Part of a book or another research book

Publication series

Series	Translational Systems Sciences
Volume	19
ISSN	2197-8832

Keywords

Developmental evaluation
Digitalization
Evaluation
Evaluation capacity building
Human and societal impact
Multivoiced learning
Service innovation

Access to Document

10.1007/978-981-13-7725-9_4

Cite this

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title = "Human-Centered Co-Evaluation Method as a Means for Sustainable Service Innovations",

abstract = "This chapter develops a human-centered co-evaluation method for the evaluation of service innovations in the context of digital services. The method derives from two different theoretical approaches. It integrates a multi-criteria evaluation framework to evaluate multiple impacts of innovations and a process of developmental evaluation to support multivoiced evaluation and continuous learning throughout their development process. The new method emphasizes human and societal impacts, which are analyzed parallel with the traditional techno-economic characteristics of innovations. It makes human-centeredness and sustainability more visible as values than traditional evaluations and thus guides the development toward more inclusive and ethical digitalization.",

keywords = "Developmental evaluation, Digitalization, Evaluation, Evaluation capacity building, Human and societal impact, Multivoiced learning, Service innovation",

author = "Kirsi Hyytinen and Eveliina Saari and Mattias Elg",

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Human-Centered Co-Evaluation Method as a Means for Sustainable Service Innovations. / Hyytinen, Kirsi; Saari, Eveliina; Elg, Mattias.
Human-Centered Digitalization and Services. ed. / Maria Toivonen; Eveliina Saari. Singapore: Springer, 2019. p. 57-75 (Translational Systems Sciences, Vol. 19).

Research output: Chapter in Book/Report/Conference proceeding › Chapter or book article › Scientific › peer-review

TY - CHAP

T1 - Human-Centered Co-Evaluation Method as a Means for Sustainable Service Innovations

AU - Hyytinen, Kirsi

AU - Saari, Eveliina

AU - Elg, Mattias

PY - 2019

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N2 - This chapter develops a human-centered co-evaluation method for the evaluation of service innovations in the context of digital services. The method derives from two different theoretical approaches. It integrates a multi-criteria evaluation framework to evaluate multiple impacts of innovations and a process of developmental evaluation to support multivoiced evaluation and continuous learning throughout their development process. The new method emphasizes human and societal impacts, which are analyzed parallel with the traditional techno-economic characteristics of innovations. It makes human-centeredness and sustainability more visible as values than traditional evaluations and thus guides the development toward more inclusive and ethical digitalization.

AB - This chapter develops a human-centered co-evaluation method for the evaluation of service innovations in the context of digital services. The method derives from two different theoretical approaches. It integrates a multi-criteria evaluation framework to evaluate multiple impacts of innovations and a process of developmental evaluation to support multivoiced evaluation and continuous learning throughout their development process. The new method emphasizes human and societal impacts, which are analyzed parallel with the traditional techno-economic characteristics of innovations. It makes human-centeredness and sustainability more visible as values than traditional evaluations and thus guides the development toward more inclusive and ethical digitalization.

KW - Developmental evaluation

KW - Digitalization

KW - Evaluation

KW - Evaluation capacity building

KW - Human and societal impact

KW - Multivoiced learning

KW - Service innovation

UR - https://www.scopus.com/pages/publications/105036734170

U2 - 10.1007/978-981-13-7725-9_4

DO - 10.1007/978-981-13-7725-9_4

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SN - 978-981-13-7724-2

SN - 978-981-13-7727-3

T3 - Translational Systems Sciences

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BT - Human-Centered Digitalization and Services

A2 - Toivonen, Maria

A2 - Saari, Eveliina

PB - Springer

CY - Singapore

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Human-Centered Co-Evaluation Method as a Means for Sustainable Service Innovations

Abstract

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Keywords

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KUMOUS: Palvelutalouden vallankumous - Ihminen digitalisaation keskiössä

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Human-Centered Co-Evaluation Method as a Means for Sustainable Service Innovations

Abstract

Publication series

Keywords

Access to Document

Other files and links

Fingerprint

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KUMOUS: Palvelutalouden vallankumous - Ihminen digitalisaation keskiössä

Cite this