Human factors approach to study border control automation impacts and needs: Methodology and preliminary results of field studies

Elise Le Guellec; Christine Megard; Grigore M. Havârneanu; Sonia Huguenin; Virginie Papillault; Juliette Richoux; Sirra Toivonen

doi:10.1007/978-3-319-60011-6_2

Human factors approach to study border control automation impacts and needs: Methodology and preliminary results of field studies

Elise Le Guellec^*
, Christine Megard
, Grigore M. Havârneanu
, Sonia Huguenin
, Virginie Papillault
, Juliette Richoux
, Sirra Toivonen

^*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceeding › Conference article in proceedings › Scientific › peer-review

6 Citations (Scopus)

Abstract

Passenger flows are continuously increasing in Europe and the number of border guards does not increase as quickly as it needs. The use of automatic systems such as e-gates and kiosks is envisaged to enhance security and to facilitate the border crossing. Border control activity should be thoroughly studied in order to understand in which ways it would be impacted by the introduction of more technological systems. The purpose of this study is to analyze the current border guards’ activities from a human factor point of view and to provide recommendations and requirements regarding the introduction of the future regulation and the use of automatic systems. The paper introduces the methodology used to investigate human factors at four types of borders based on a systemic human factors approach, organizational factors, technical tools and environmental aspects.

Original language	English
Title of host publication	Advances in Human Factors, Software, and Systems Engineering
Subtitle of host publication	Proceedings of the AHFE 2017 International Conference on Human Factors, Software, and Systems Engineering, 2017
Publisher	Springer
Pages	16-24
ISBN (Electronic)	978-3-319-60011-6
ISBN (Print)	978-3-319-60010-9
DOIs	https://doi.org/10.1007/978-3-319-60011-6_2
Publication status	Published - 1 Jan 2018
MoE publication type	A4 Article in a conference publication
Event	8th International Conference on Applied Human Factors and Ergonomics, AHFE 2015 - Los Angeles, United States Duration: 17 Jul 2017 → 21 Jul 2017 Conference number: 8

Publication series

Series	Advances in Intelligent Systems and Computing
Volume	598
ISSN	2194-5357

Conference

Conference	8th International Conference on Applied Human Factors and Ergonomics, AHFE 2015
Abbreviated title	AHFE 2017
Country/Territory	United States
City	Los Angeles
Period	17/07/17 → 21/07/17

Funding

This work was conducted under the BODEGA project (Proactive Enhancement of Human Performance in Border Control; http://bodega-project.eu). This project has received funding from the European Union's Horizon 2020 research and innovation program under grand agreement No. 653676.

Keywords

Automated border check
Border guards
Cognitive models
Europe
Man machine allocation
Recommendations
Smart Borders

Access to Document

10.1007/978-3-319-60011-6_2

Cite this

Le Guellec, E., Megard, C., Havârneanu, G. M., Huguenin, S., Papillault, V., Richoux, J., & Toivonen, S. (2018). Human factors approach to study border control automation impacts and needs: Methodology and preliminary results of field studies. In Advances in Human Factors, Software, and Systems Engineering: Proceedings of the AHFE 2017 International Conference on Human Factors, Software, and Systems Engineering, 2017 (pp. 16-24). Springer. https://doi.org/10.1007/978-3-319-60011-6_2

Le Guellec, Elise ; Megard, Christine ; Havârneanu, Grigore M. et al. / Human factors approach to study border control automation impacts and needs : Methodology and preliminary results of field studies. Advances in Human Factors, Software, and Systems Engineering: Proceedings of the AHFE 2017 International Conference on Human Factors, Software, and Systems Engineering, 2017. Springer, 2018. pp. 16-24 (Advances in Intelligent Systems and Computing, Vol. 598).

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abstract = "Passenger flows are continuously increasing in Europe and the number of border guards does not increase as quickly as it needs. The use of automatic systems such as e-gates and kiosks is envisaged to enhance security and to facilitate the border crossing. Border control activity should be thoroughly studied in order to understand in which ways it would be impacted by the introduction of more technological systems. The purpose of this study is to analyze the current border guards{\textquoteright} activities from a human factor point of view and to provide recommendations and requirements regarding the introduction of the future regulation and the use of automatic systems. The paper introduces the methodology used to investigate human factors at four types of borders based on a systemic human factors approach, organizational factors, technical tools and environmental aspects.",

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note = "Affiliate conference: Conference on Human Factors, Software, and Systems Engineering. Project: 102462 Funding Information: This work was conducted under the BODEGA project (Proactive Enhancement of Human Performance in Border Control; http://bodega-project.eu). This project has received funding from the European Union's Horizon 2020 research and innovation program under grand agreement No. 653676. Publisher Copyright: {\textcopyright} Springer International Publishing AG 2018. Copyright: Copyright 2017 Elsevier B.V., All rights reserved.; 8th International Conference on Applied Human Factors and Ergonomics, AHFE 2015, AHFE 2017 ; Conference date: 17-07-2017 Through 21-07-2017",

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Le Guellec, E, Megard, C, Havârneanu, GM, Huguenin, S, Papillault, V, Richoux, J & Toivonen, S 2018, Human factors approach to study border control automation impacts and needs: Methodology and preliminary results of field studies. in Advances in Human Factors, Software, and Systems Engineering: Proceedings of the AHFE 2017 International Conference on Human Factors, Software, and Systems Engineering, 2017. Springer, Advances in Intelligent Systems and Computing, vol. 598, pp. 16-24, 8th International Conference on Applied Human Factors and Ergonomics, AHFE 2015, Los Angeles, California, United States, 17/07/17. https://doi.org/10.1007/978-3-319-60011-6_2

Human factors approach to study border control automation impacts and needs: Methodology and preliminary results of field studies. / Le Guellec, Elise; Megard, Christine; Havârneanu, Grigore M. et al.
Advances in Human Factors, Software, and Systems Engineering: Proceedings of the AHFE 2017 International Conference on Human Factors, Software, and Systems Engineering, 2017. Springer, 2018. p. 16-24 (Advances in Intelligent Systems and Computing, Vol. 598).

Research output: Chapter in Book/Report/Conference proceeding › Conference article in proceedings › Scientific › peer-review

TY - GEN

T1 - Human factors approach to study border control automation impacts and needs

T2 - 8th International Conference on Applied Human Factors and Ergonomics, AHFE 2015

AU - Le Guellec, Elise

AU - Megard, Christine

AU - Havârneanu, Grigore M.

AU - Huguenin, Sonia

AU - Papillault, Virginie

AU - Richoux, Juliette

AU - Toivonen, Sirra

N1 - Conference code: 8

PY - 2018/1/1

Y1 - 2018/1/1

N2 - Passenger flows are continuously increasing in Europe and the number of border guards does not increase as quickly as it needs. The use of automatic systems such as e-gates and kiosks is envisaged to enhance security and to facilitate the border crossing. Border control activity should be thoroughly studied in order to understand in which ways it would be impacted by the introduction of more technological systems. The purpose of this study is to analyze the current border guards’ activities from a human factor point of view and to provide recommendations and requirements regarding the introduction of the future regulation and the use of automatic systems. The paper introduces the methodology used to investigate human factors at four types of borders based on a systemic human factors approach, organizational factors, technical tools and environmental aspects.

AB - Passenger flows are continuously increasing in Europe and the number of border guards does not increase as quickly as it needs. The use of automatic systems such as e-gates and kiosks is envisaged to enhance security and to facilitate the border crossing. Border control activity should be thoroughly studied in order to understand in which ways it would be impacted by the introduction of more technological systems. The purpose of this study is to analyze the current border guards’ activities from a human factor point of view and to provide recommendations and requirements regarding the introduction of the future regulation and the use of automatic systems. The paper introduces the methodology used to investigate human factors at four types of borders based on a systemic human factors approach, organizational factors, technical tools and environmental aspects.

KW - Automated border check

KW - Border guards

KW - Cognitive models

KW - Europe

KW - Man machine allocation

KW - Recommendations

KW - Smart Borders

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AN - SCOPUS:85026256226

SN - 978-3-319-60010-9

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BT - Advances in Human Factors, Software, and Systems Engineering

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ER -

Le Guellec E, Megard C, Havârneanu GM, Huguenin S, Papillault V, Richoux J et al. Human factors approach to study border control automation impacts and needs: Methodology and preliminary results of field studies. In Advances in Human Factors, Software, and Systems Engineering: Proceedings of the AHFE 2017 International Conference on Human Factors, Software, and Systems Engineering, 2017. Springer. 2018. p. 16-24. (Advances in Intelligent Systems and Computing, Vol. 598). doi: 10.1007/978-3-319-60011-6_2

Human factors approach to study border control automation impacts and needs: Methodology and preliminary results of field studies

Abstract

Publication series

Conference

Funding

Keywords

Access to Document

Other files and links

Fingerprint

Digital Transformation in Border Checks: Mapping Border Guard Training in Automated Processes

BODEGA: BOrdDErGuArd: Proactive Enhancement of Human Performance in Border Control

Cite this

Human factors approach to study border control automation impacts and needs: Methodology and preliminary results of field studies

Abstract

Publication series

Conference

Funding

Keywords

Access to Document

Other files and links

Fingerprint

Research output

Digital Transformation in Border Checks: Mapping Border Guard Training in Automated Processes

Projects

BODEGA: BOrdDErGuArd: Proactive Enhancement of Human Performance in Border Control

Cite this