Human operator trust in autonomic functionalities

Marja Liinasuo, Hannu Karvonen, Iina Aaltonen, Beatriz Fuentes, Alfonso Castro

    Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

    1 Citation (Scopus)


    Motivation - To shed light on the conceptions of human network operators about autonomic functionalities and the determinants of trust regarding future autonomic networks. Research approach - An interview study with 33 human operators at non-managerial level was performed. The interview consisted of 19 questions related to various aspects of autonomic functionalities. Findings/Design - Several components of trust and distrust for autonomic functionalities were found. Distrust based on assumed failure of the functionalities was the most prominent negative feature. The possibility to concentrate on more demanding tasks was the most surprising positive feature. Research limitations/Implications - Only 33 human operators from two telecom companies participated in the study, which limits the possible generalisation of the findings. Originality/Value - The research makes a contribution to the scarce amount of publications on human aspect in telecommunication domain. Take away message - Trust-related factors can be used for identifying and extracting general requirements for future tools from the user point of view.
    Original languageEnglish
    Title of host publicationProceedings of the 30th European Conference on Cognitive Ergonomics, ECCE 2012
    Place of PublicationNew York, NY, USA
    PublisherAssociation for Computing Machinery ACM
    ISBN (Print)978-1-4503-1786-3
    Publication statusPublished - 2012
    MoE publication typeNot Eligible
    Event30th European Conference on Cognitive Ergonomics, ECCE 2012 - Edinburgh, United Kingdom
    Duration: 28 Aug 201231 Aug 2012


    Conference30th European Conference on Cognitive Ergonomics, ECCE 2012
    Abbreviated titleECCE 2012
    Country/TerritoryUnited Kingdom


    • autonomic functionality
    • human operator
    • telecommunication
    • trust


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