Human operator trust in autonomic functionalities

Marja Liinasuo, Hannu Karvonen, Iina Aaltonen, Beatriz Fuentes, Alfonso Castro

    Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

    1 Citation (Scopus)

    Abstract

    Motivation - To shed light on the conceptions of human network operators about autonomic functionalities and the determinants of trust regarding future autonomic networks. Research approach - An interview study with 33 human operators at non-managerial level was performed. The interview consisted of 19 questions related to various aspects of autonomic functionalities. Findings/Design - Several components of trust and distrust for autonomic functionalities were found. Distrust based on assumed failure of the functionalities was the most prominent negative feature. The possibility to concentrate on more demanding tasks was the most surprising positive feature. Research limitations/Implications - Only 33 human operators from two telecom companies participated in the study, which limits the possible generalisation of the findings. Originality/Value - The research makes a contribution to the scarce amount of publications on human aspect in telecommunication domain. Take away message - Trust-related factors can be used for identifying and extracting general requirements for future tools from the user point of view.
    Original languageEnglish
    Title of host publicationProceedings of the 30th European Conference on Cognitive Ergonomics, ECCE 2012
    Place of PublicationNew York, NY, USA
    PublisherAssociation for Computing Machinery ACM
    Pages45-51
    ISBN (Print)978-1-4503-1786-3
    DOIs
    Publication statusPublished - 2012
    MoE publication typeNot Eligible
    Event30th European Conference on Cognitive Ergonomics, ECCE 2012 - Edinburgh, United Kingdom
    Duration: 28 Aug 201231 Aug 2012

    Conference

    Conference30th European Conference on Cognitive Ergonomics, ECCE 2012
    Abbreviated titleECCE 2012
    CountryUnited Kingdom
    CityEdinburgh
    Period28/08/1231/08/12

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    Telecommunication
    Industry

    Keywords

    • autonomic functionality
    • human operator
    • telecommunication
    • trust

    Cite this

    Liinasuo, M., Karvonen, H., Aaltonen, I., Fuentes, B., & Castro, A. (2012). Human operator trust in autonomic functionalities. In Proceedings of the 30th European Conference on Cognitive Ergonomics, ECCE 2012 (pp. 45-51). New York, NY, USA: Association for Computing Machinery ACM. https://doi.org/10.1145/2448136.2448146
    Liinasuo, Marja ; Karvonen, Hannu ; Aaltonen, Iina ; Fuentes, Beatriz ; Castro, Alfonso. / Human operator trust in autonomic functionalities. Proceedings of the 30th European Conference on Cognitive Ergonomics, ECCE 2012. New York, NY, USA : Association for Computing Machinery ACM, 2012. pp. 45-51
    @inproceedings{d9ba2ec168c34c4b9d81fe7a6fe715fe,
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    abstract = "Motivation - To shed light on the conceptions of human network operators about autonomic functionalities and the determinants of trust regarding future autonomic networks. Research approach - An interview study with 33 human operators at non-managerial level was performed. The interview consisted of 19 questions related to various aspects of autonomic functionalities. Findings/Design - Several components of trust and distrust for autonomic functionalities were found. Distrust based on assumed failure of the functionalities was the most prominent negative feature. The possibility to concentrate on more demanding tasks was the most surprising positive feature. Research limitations/Implications - Only 33 human operators from two telecom companies participated in the study, which limits the possible generalisation of the findings. Originality/Value - The research makes a contribution to the scarce amount of publications on human aspect in telecommunication domain. Take away message - Trust-related factors can be used for identifying and extracting general requirements for future tools from the user point of view.",
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    Liinasuo, M, Karvonen, H, Aaltonen, I, Fuentes, B & Castro, A 2012, Human operator trust in autonomic functionalities. in Proceedings of the 30th European Conference on Cognitive Ergonomics, ECCE 2012. Association for Computing Machinery ACM, New York, NY, USA, pp. 45-51, 30th European Conference on Cognitive Ergonomics, ECCE 2012, Edinburgh, United Kingdom, 28/08/12. https://doi.org/10.1145/2448136.2448146

    Human operator trust in autonomic functionalities. / Liinasuo, Marja; Karvonen, Hannu; Aaltonen, Iina; Fuentes, Beatriz; Castro, Alfonso.

    Proceedings of the 30th European Conference on Cognitive Ergonomics, ECCE 2012. New York, NY, USA : Association for Computing Machinery ACM, 2012. p. 45-51.

    Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

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    T1 - Human operator trust in autonomic functionalities

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    AU - Karvonen, Hannu

    AU - Aaltonen, Iina

    AU - Fuentes, Beatriz

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    PY - 2012

    Y1 - 2012

    N2 - Motivation - To shed light on the conceptions of human network operators about autonomic functionalities and the determinants of trust regarding future autonomic networks. Research approach - An interview study with 33 human operators at non-managerial level was performed. The interview consisted of 19 questions related to various aspects of autonomic functionalities. Findings/Design - Several components of trust and distrust for autonomic functionalities were found. Distrust based on assumed failure of the functionalities was the most prominent negative feature. The possibility to concentrate on more demanding tasks was the most surprising positive feature. Research limitations/Implications - Only 33 human operators from two telecom companies participated in the study, which limits the possible generalisation of the findings. Originality/Value - The research makes a contribution to the scarce amount of publications on human aspect in telecommunication domain. Take away message - Trust-related factors can be used for identifying and extracting general requirements for future tools from the user point of view.

    AB - Motivation - To shed light on the conceptions of human network operators about autonomic functionalities and the determinants of trust regarding future autonomic networks. Research approach - An interview study with 33 human operators at non-managerial level was performed. The interview consisted of 19 questions related to various aspects of autonomic functionalities. Findings/Design - Several components of trust and distrust for autonomic functionalities were found. Distrust based on assumed failure of the functionalities was the most prominent negative feature. The possibility to concentrate on more demanding tasks was the most surprising positive feature. Research limitations/Implications - Only 33 human operators from two telecom companies participated in the study, which limits the possible generalisation of the findings. Originality/Value - The research makes a contribution to the scarce amount of publications on human aspect in telecommunication domain. Take away message - Trust-related factors can be used for identifying and extracting general requirements for future tools from the user point of view.

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    Liinasuo M, Karvonen H, Aaltonen I, Fuentes B, Castro A. Human operator trust in autonomic functionalities. In Proceedings of the 30th European Conference on Cognitive Ergonomics, ECCE 2012. New York, NY, USA: Association for Computing Machinery ACM. 2012. p. 45-51 https://doi.org/10.1145/2448136.2448146