Human operator trust in autonomic functionalities

Marja Liinasuo, Hannu Karvonen, Iina Aaltonen, Beatriz Fuentes, Alfonso Castro

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

1 Citation (Scopus)

Abstract

Motivation - To shed light on the conceptions of human network operators about autonomic functionalities and the determinants of trust regarding future autonomic networks. Research approach - An interview study with 33 human operators at non-managerial level was performed. The interview consisted of 19 questions related to various aspects of autonomic functionalities. Findings/Design - Several components of trust and distrust for autonomic functionalities were found. Distrust based on assumed failure of the functionalities was the most prominent negative feature. The possibility to concentrate on more demanding tasks was the most surprising positive feature. Research limitations/Implications - Only 33 human operators from two telecom companies participated in the study, which limits the possible generalisation of the findings. Originality/Value - The research makes a contribution to the scarce amount of publications on human aspect in telecommunication domain. Take away message - Trust-related factors can be used for identifying and extracting general requirements for future tools from the user point of view.
Original languageEnglish
Title of host publicationProceedings of the 30th European Conference on Cognitive Ergonomics, ECCE 2012
Place of PublicationNew York, NY, USA
PublisherAssociation for Computing Machinery ACM
Pages45-51
ISBN (Print)978-1-4503-1786-3
DOIs
Publication statusPublished - 2012
MoE publication typeNot Eligible
Event30th European Conference on Cognitive Ergonomics, ECCE 2012 - Edinburgh, United Kingdom
Duration: 28 Aug 201231 Aug 2012

Conference

Conference30th European Conference on Cognitive Ergonomics, ECCE 2012
Abbreviated titleECCE 2012
CountryUnited Kingdom
CityEdinburgh
Period28/08/1231/08/12

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Telecommunication
Industry

Keywords

  • autonomic functionality
  • human operator
  • telecommunication
  • trust

Cite this

Liinasuo, M., Karvonen, H., Aaltonen, I., Fuentes, B., & Castro, A. (2012). Human operator trust in autonomic functionalities. In Proceedings of the 30th European Conference on Cognitive Ergonomics, ECCE 2012 (pp. 45-51). New York, NY, USA: Association for Computing Machinery ACM. https://doi.org/10.1145/2448136.2448146
Liinasuo, Marja ; Karvonen, Hannu ; Aaltonen, Iina ; Fuentes, Beatriz ; Castro, Alfonso. / Human operator trust in autonomic functionalities. Proceedings of the 30th European Conference on Cognitive Ergonomics, ECCE 2012. New York, NY, USA : Association for Computing Machinery ACM, 2012. pp. 45-51
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Liinasuo, M, Karvonen, H, Aaltonen, I, Fuentes, B & Castro, A 2012, Human operator trust in autonomic functionalities. in Proceedings of the 30th European Conference on Cognitive Ergonomics, ECCE 2012. Association for Computing Machinery ACM, New York, NY, USA, pp. 45-51, 30th European Conference on Cognitive Ergonomics, ECCE 2012, Edinburgh, United Kingdom, 28/08/12. https://doi.org/10.1145/2448136.2448146

Human operator trust in autonomic functionalities. / Liinasuo, Marja; Karvonen, Hannu; Aaltonen, Iina; Fuentes, Beatriz; Castro, Alfonso.

Proceedings of the 30th European Conference on Cognitive Ergonomics, ECCE 2012. New York, NY, USA : Association for Computing Machinery ACM, 2012. p. 45-51.

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

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N2 - Motivation - To shed light on the conceptions of human network operators about autonomic functionalities and the determinants of trust regarding future autonomic networks. Research approach - An interview study with 33 human operators at non-managerial level was performed. The interview consisted of 19 questions related to various aspects of autonomic functionalities. Findings/Design - Several components of trust and distrust for autonomic functionalities were found. Distrust based on assumed failure of the functionalities was the most prominent negative feature. The possibility to concentrate on more demanding tasks was the most surprising positive feature. Research limitations/Implications - Only 33 human operators from two telecom companies participated in the study, which limits the possible generalisation of the findings. Originality/Value - The research makes a contribution to the scarce amount of publications on human aspect in telecommunication domain. Take away message - Trust-related factors can be used for identifying and extracting general requirements for future tools from the user point of view.

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Liinasuo M, Karvonen H, Aaltonen I, Fuentes B, Castro A. Human operator trust in autonomic functionalities. In Proceedings of the 30th European Conference on Cognitive Ergonomics, ECCE 2012. New York, NY, USA: Association for Computing Machinery ACM. 2012. p. 45-51 https://doi.org/10.1145/2448136.2448146