A product-service supply network is a structured configuration of people, technology and shared information that interacts with other product-service supply networks (PSSNs) to create value. In order to achieve the objective to create value, managers should understand what the value determinants in their business context are. In our previous research we have presented the process of identifying customer value in PSSNs and ideas of generic value creation determinants. We have continued our research in greater depth with a detailed case analysis, that is to say measurement and Key Performance Indicators (KPIs) in value alignment in product-service networks. This paper describes our proposed value alignment analysis method. Findings in this paper are based on the literature review and on the empirical case data from six case studies from different industries in Finland along with two expert group workshops.
|Title of host publication||Reflections on supply chain research and practice|
|Subtitle of host publication||the proceedings of 20th International Symposium on Logistics (ISL 2015), Bologna, Italy, 5th - 8th July 2015|
|Publisher||Centre for Concurrent Enterprise, Nottingham University Business School|
|Publication status||Published - 2015|
|MoE publication type||A4 Article in a conference publication|
|Event||20th International Symposium on Logistics, ISL 2015 - Bologna, Italy|
Duration: 5 Jul 2015 → 8 Jul 2015
Conference number: 20
|Conference||20th International Symposium on Logistics, ISL 2015|
|Abbreviated title||ISL 2015|
|Period||5/07/15 → 8/07/15|
- product-service systems
- service supply networks
- value creation
Hemilä, J., Kallionpää, E., & Rantala, J. (2015). Identification and analysis of performance indicators in product-service supply networks. In Reflections on supply chain research and practice: the proceedings of 20th International Symposium on Logistics (ISL 2015), Bologna, Italy, 5th - 8th July 2015 (pp. 646-653). Centre for Concurrent Enterprise, Nottingham University Business School.