Identification and analysis of performance indicators in product-service supply networks

Jukka Hemilä, Erika Kallionpää, Jarkko Rantala

    Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review


    A product-service supply network is a structured configuration of people, technology and shared information that interacts with other product-service supply networks (PSSNs) to create value. In order to achieve the objective to create value, managers should understand what the value determinants in their business context are. In our previous research we have presented the process of identifying customer value in PSSNs and ideas of generic value creation determinants. We have continued our research in greater depth with a detailed case analysis, that is to say measurement and Key Performance Indicators (KPIs) in value alignment in product-service networks. This paper describes our proposed value alignment analysis method. Findings in this paper are based on the literature review and on the empirical case data from six case studies from different industries in Finland along with two expert group workshops.
    Original languageEnglish
    Title of host publicationReflections on supply chain research and practice
    Subtitle of host publicationthe proceedings of 20th International Symposium on Logistics (ISL 2015), Bologna, Italy, 5th - 8th July 2015
    PublisherCentre for Concurrent Enterprise (CCE)
    Publication statusPublished - 2015
    MoE publication typeA4 Article in a conference publication
    Event20th International Symposium on Logistics, ISL 2015 - Bologna, Italy
    Duration: 5 Jul 20158 Jul 2015
    Conference number: 20


    Conference20th International Symposium on Logistics, ISL 2015
    Abbreviated titleISL 2015


    • product-service systems
    • service supply networks
    • value creation


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