In search for knowledge transfer mechanisms of service business capabilities

Jari Konttinen, Nina Rilla, Katri Kallio, Anssi Smedlund

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientific

Abstract

This paper and accompanied poster presents first phase results of an on-going research project which target is to identify and classify different knowledge transfer mechanisms of service business development. The first classification revealed that mechanisms differ on the basis of how many parties are involved and what is the role of intermediaries in the knowledge transfer process. In relation to the SECI -model, most of the mechanisms aim at 'externalisation' and 'combination' of knowledge and less mechanisms aim at 'socialization' and 'internalization'.
Original languageEnglish
Title of host publicationProceedings of the 11th European Conference on Knowledge Management
Place of PublicationReading, UK
PublisherAcademic conferences international
Pages1216-1218
ISBN (Print)978-1-906638-71-9, 978-1-906638-70-2
Publication statusPublished - 2010
MoE publication typeB3 Non-refereed article in conference proceedings
Event11th European Conference on Knowledge Management, ECKM 2010 - Famalicão , Portugal
Duration: 2 Sep 20103 Sep 2010

Conference

Conference11th European Conference on Knowledge Management, ECKM 2010
Abbreviated titleECKM 2010
CountryPortugal
CityFamalicão
Period2/09/103/09/10

Fingerprint

Service business
Knowledge transfer
SECI model
Business development
Intermediaries
Externalization
Transfer process
Internalization
Socialization

Keywords

  • knowledge transfer
  • service business

Cite this

Konttinen, J., Rilla, N., Kallio, K., & Smedlund, A. (2010). In search for knowledge transfer mechanisms of service business capabilities. In Proceedings of the 11th European Conference on Knowledge Management (pp. 1216-1218). Reading, UK: Academic conferences international.
Konttinen, Jari ; Rilla, Nina ; Kallio, Katri ; Smedlund, Anssi. / In search for knowledge transfer mechanisms of service business capabilities. Proceedings of the 11th European Conference on Knowledge Management. Reading, UK : Academic conferences international, 2010. pp. 1216-1218
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Konttinen, J, Rilla, N, Kallio, K & Smedlund, A 2010, In search for knowledge transfer mechanisms of service business capabilities. in Proceedings of the 11th European Conference on Knowledge Management. Academic conferences international, Reading, UK, pp. 1216-1218, 11th European Conference on Knowledge Management, ECKM 2010, Famalicão , Portugal, 2/09/10.

In search for knowledge transfer mechanisms of service business capabilities. / Konttinen, Jari; Rilla, Nina; Kallio, Katri; Smedlund, Anssi.

Proceedings of the 11th European Conference on Knowledge Management. Reading, UK : Academic conferences international, 2010. p. 1216-1218.

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientific

TY - GEN

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N2 - This paper and accompanied poster presents first phase results of an on-going research project which target is to identify and classify different knowledge transfer mechanisms of service business development. The first classification revealed that mechanisms differ on the basis of how many parties are involved and what is the role of intermediaries in the knowledge transfer process. In relation to the SECI -model, most of the mechanisms aim at 'externalisation' and 'combination' of knowledge and less mechanisms aim at 'socialization' and 'internalization'.

AB - This paper and accompanied poster presents first phase results of an on-going research project which target is to identify and classify different knowledge transfer mechanisms of service business development. The first classification revealed that mechanisms differ on the basis of how many parties are involved and what is the role of intermediaries in the knowledge transfer process. In relation to the SECI -model, most of the mechanisms aim at 'externalisation' and 'combination' of knowledge and less mechanisms aim at 'socialization' and 'internalization'.

KW - knowledge transfer

KW - service business

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SN - 978-1-906638-70-2

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BT - Proceedings of the 11th European Conference on Knowledge Management

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Konttinen J, Rilla N, Kallio K, Smedlund A. In search for knowledge transfer mechanisms of service business capabilities. In Proceedings of the 11th European Conference on Knowledge Management. Reading, UK: Academic conferences international. 2010. p. 1216-1218