In search for knowledge transfer mechanisms of service business capabilities

Jari Konttinen, Nina Rilla, Katri Kallio, Anssi Smedlund

    Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientific

    Abstract

    This paper and accompanied poster presents first phase results of an on-going research project which target is to identify and classify different knowledge transfer mechanisms of service business development. The first classification revealed that mechanisms differ on the basis of how many parties are involved and what is the role of intermediaries in the knowledge transfer process. In relation to the SECI -model, most of the mechanisms aim at 'externalisation' and 'combination' of knowledge and less mechanisms aim at 'socialization' and 'internalization'.
    Original languageEnglish
    Title of host publicationProceedings of the 11th European Conference on Knowledge Management
    Place of PublicationReading, UK
    PublisherAcademic Conferences International (ACI)
    Pages1216-1218
    ISBN (Print)978-1-906638-71-9, 978-1-906638-70-2
    Publication statusPublished - 2010
    MoE publication typeB3 Non-refereed article in conference proceedings
    Event11th European Conference on Knowledge Management, ECKM 2010 - Famalicão , Portugal
    Duration: 2 Sep 20103 Sep 2010

    Conference

    Conference11th European Conference on Knowledge Management, ECKM 2010
    Abbreviated titleECKM 2010
    CountryPortugal
    CityFamalicão
    Period2/09/103/09/10

    Keywords

    • knowledge transfer
    • service business

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