This paper and accompanied poster presents first phase results of an on-going research project which target is to identify and classify different knowledge transfer mechanisms of service business development. The first classification revealed that mechanisms differ on the basis of how many parties are involved and what is the role of intermediaries in the knowledge transfer process. In relation to the SECI -model, most of the mechanisms aim at 'externalisation' and 'combination' of knowledge and less mechanisms aim at 'socialization' and 'internalization'.
|Title of host publication||Proceedings of the 11th European Conference on Knowledge Management|
|Place of Publication||Reading, UK|
|Publisher||Academic conferences international|
|ISBN (Print)||978-1-906638-71-9, 978-1-906638-70-2|
|Publication status||Published - 2010|
|MoE publication type||B3 Non-refereed article in conference proceedings|
|Event||11th European Conference on Knowledge Management, ECKM 2010 - Famalicão , Portugal|
Duration: 2 Sep 2010 → 3 Sep 2010
|Conference||11th European Conference on Knowledge Management, ECKM 2010|
|Abbreviated title||ECKM 2010|
|Period||2/09/10 → 3/09/10|
- knowledge transfer
- service business
Konttinen, J., Rilla, N., Kallio, K., & Smedlund, A. (2010). In search for knowledge transfer mechanisms of service business capabilities. In Proceedings of the 11th European Conference on Knowledge Management (pp. 1216-1218). Academic conferences international.