Abstract
This multiple case study provides new knowledge on how companies create professional service robot enabled service concepts in industrial settings. Three cases include service concepts in which logistic, inspection and maintenance services are provided through various autonomous mobile robot platforms. As a result, central activities in the creation of multi-purpose service robot enabled service concepts are identified. Companies need to seamlessly configure their offerings, services, multi-purpose robots and humans in service delivery. The study raises the need for an operator company for total solution sales and a network lead. A fleet management software is needed for multi-purpose robot system operation.
Original language | English |
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Title of host publication | Proceedings of the QUIS17 |
Subtitle of host publication | The 17th International Research Symposium on Service Excellence in Management |
Editors | Bruce Tracey, Kristiina Heinonen, Oscar Trull-Dominguez, Angel Peiro-Signes |
Place of Publication | Valencia |
Publisher | Universitat Politècnica de València |
Pages | 391-397 |
ISBN (Electronic) | 978-84-1396-019-7 |
Publication status | Published - Mar 2022 |
MoE publication type | A4 Article in a conference publication |
Event | 17th International Research Symposium on Service Excellence in Management, QUIS17 - Polythecnic University of Valencia (UPV), Valencia, Spain Duration: 12 Jan 2022 → 15 Jan 2022 https://quis17vlc.blogs.upv.es/ |
Conference
Conference | 17th International Research Symposium on Service Excellence in Management, QUIS17 |
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Country/Territory | Spain |
City | Valencia |
Period | 12/01/22 → 15/01/22 |
Internet address |
Keywords
- mobile robotics
- service concept
- service robotics
- fleet management