Industrial Service Concept Creation with Professional Service Robots

Taru Hakanen, Minna Salo, Antti Nikkanen, Ville Hintsala

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

Abstract

This multiple case study provides new knowledge on how companies create professional service robot enabled service concepts in industrial settings. Three cases include service concepts in which logistic, inspection and maintenance services are provided through various autonomous mobile robot platforms. As a result, central activities in the creation of multi-purpose service robot enabled service concepts are identified. Companies need to seamlessly configure their offerings, services, multi-purpose robots and humans in service delivery. The study raises the need for an operator company for total solution sales and a network lead. A fleet management software is needed for multi-purpose robot system operation.
Original languageEnglish
Title of host publicationProceedings of the QUIS17
Subtitle of host publicationThe 17th International Research Symposium on Service Excellence in Management
EditorsBruce Tracey, Kristiina Heinonen, Oscar Trull-Dominguez, Angel Peiro-Signes
Place of PublicationValencia, Spain
PublisherUniversitat Politècnica de València
Pages391-397
Number of pages7
ISBN (Electronic)978-84-1396-019-7
Publication statusPublished - Mar 2022
MoE publication typeA4 Article in a conference publication
Event17th International Research Symposium on Service Excellence in Management, QUIS17 - Polythecnic University of Valencia (UPV), Valencia, Spain
Duration: 12 Jan 202215 Jan 2022
https://quis17vlc.blogs.upv.es/

Conference

Conference17th International Research Symposium on Service Excellence in Management, QUIS17
Country/TerritorySpain
CityValencia
Period12/01/2215/01/22
Internet address

Keywords

  • mobile robotics
  • service concept
  • service robotics
  • fleet management

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