Innovating data-based residential services in housing ecosystems

Markku Mikkola (Corresponding author), Inka Lappalainen, Maija Federley

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientific


The aim of this paper is to study the new value co-creation
opportunities of utilizing construction phase data in the use phase (residential services) and the required associations between the different stakeholders and systems to enable the provision of data-based residential services in housing business ecosystems. The paper is based on a single case study, which intersects crosses construction and housing-related business ecosystems from the perspective of a company that provides an electronic documentation management system (EDMS). The paper illustrates the first steps taken by an innovating small firm to make sense of its service opportunities in new business ecosystems and how modelling approaches such as Value Network Analysis can support such a process. The study provides new empirical evidence for the theoretical debate on the complex transition from firm-level to ecosystem-level business models and data-driven service innovations.
Original languageEnglish
Title of host publicationThe ISPIM Innovation Conference
Subtitle of host publicationInnovating in Times of Crisis
PublisherLappeenranta University of Technology
Number of pages14
ISBN (Electronic)978-952-335-466-1
Publication statusPublished - 2020
MoE publication typeB3 Non-refereed article in conference proceedings
EventXXXI ISPIM Innovation Conference - Online: Innovating in Times of Crises - Virtual, Germany
Duration: 7 Jun 202010 Jun 2020

Publication series

SeriesLUT Scientific and Expertise Publications: Reports


ConferenceXXXI ISPIM Innovation Conference - Online
Abbreviated titleISPIM Virtual 2020
Internet address


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