Innovating with Customers within Steady State and Discontinuities: The Challenge of Creating Out-of-the-Box Knowledge about Customer Needs

Heidi Korhonen

Innovating with Customers within Steady State and Discontinuities: The Challenge of Creating Out-of-the-Box Knowledge about Customer Needs

Research output: Chapter in Book/Report/Conference proceeding › Conference article in proceedings › Scientific › peer-review

Abstract

This paper is based on recent development in the area of the role of customers and customer needs in innovation. It reflects the customer theme against the challenge of managing steady state innovation and discontinuous innovation. It draws insight from an action research study of an ambitious company that wanted to become more customer-oriented and innovative and simultaneously acquire new uncontested markets through a new business model. Finally the paper discusses some possible future directions of innovation research based on the ideas of value co-creation.

Original language	English
Title of host publication	Proceedings of the 10th International CINet Conference
Subtitle of host publication	Enhancing the Innovation Environment
Publisher	Continuous Innovation Network (CINet)
Pages	536-542
ISBN (Print)	978-90-77360-12-5
Publication status	Published - 2009
MoE publication type	A4 Article in a conference publication
Event	10th International CINet Conference : Enhancing the Innovation Environment - Brisbane, Australia Duration: 6 Sept 2009 → 8 Sept 2009

Conference

Conference	10th International CINet Conference
Country/Territory	Australia
City	Brisbane
Period	6/09/09 → 8/09/09

Cite this

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title = "Innovating with Customers within Steady State and Discontinuities: The Challenge of Creating Out-of-the-Box Knowledge about Customer Needs",

abstract = "This paper is based on recent development in the area of the role of customers and customer needs in innovation. It reflects the customer theme against the challenge of managing steady state innovation and discontinuous innovation. It draws insight from an action research study of an ambitious company that wanted to become more customer-oriented and innovative and simultaneously acquire new uncontested markets through a new business model. Finally the paper discusses some possible future directions of innovation research based on the ideas of value co-creation.",

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year = "2009",

language = "English",

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pages = "536--542",

booktitle = "Proceedings of the 10th International CINet Conference",

publisher = "Continuous Innovation Network (CINet)",

address = "Netherlands",

note = "10th International CINet Conference : Enhancing the Innovation Environment ; Conference date: 06-09-2009 Through 08-09-2009",

}

Korhonen, H 2009, Innovating with Customers within Steady State and Discontinuities: The Challenge of Creating Out-of-the-Box Knowledge about Customer Needs. in Proceedings of the 10th International CINet Conference: Enhancing the Innovation Environment. Continuous Innovation Network (CINet), pp. 536-542, 10th International CINet Conference , Brisbane, Queensland, Australia, 6/09/09.

Innovating with Customers within Steady State and Discontinuities: The Challenge of Creating Out-of-the-Box Knowledge about Customer Needs. / Korhonen, Heidi.
Proceedings of the 10th International CINet Conference: Enhancing the Innovation Environment. Continuous Innovation Network (CINet), 2009. p. 536-542.

Research output: Chapter in Book/Report/Conference proceeding › Conference article in proceedings › Scientific › peer-review

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AB - This paper is based on recent development in the area of the role of customers and customer needs in innovation. It reflects the customer theme against the challenge of managing steady state innovation and discontinuous innovation. It draws insight from an action research study of an ambitious company that wanted to become more customer-oriented and innovative and simultaneously acquire new uncontested markets through a new business model. Finally the paper discusses some possible future directions of innovation research based on the ideas of value co-creation.

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Y2 - 6 September 2009 through 8 September 2009

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Innovating with Customers within Steady State and Discontinuities: The Challenge of Creating Out-of-the-Box Knowledge about Customer Needs

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