Innovating with Customers within Steady State and Discontinuities: The Challenge of Creating Out-of-the-Box Knowledge about Customer Needs

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

Abstract

This paper is based on recent development in the area of the role of customers and customer needs in innovation. It reflects the customer theme against the challenge of managing steady state innovation and discontinuous innovation. It draws insight from an action research study of an ambitious company that wanted to become more customer-oriented and innovative and simultaneously acquire new uncontested markets through a new business model. Finally the paper discusses some possible future directions of innovation research based on the ideas of value co-creation.
Original languageEnglish
Title of host publicationProceedings of the 10th International CINet Conference
Subtitle of host publicationEnhancing the Innovation Environment
Pages536-542
Publication statusPublished - 2009
MoE publication typeA4 Article in a conference publication
Event10th International CINet Conference : Enhancing the Innovation Environment - Brisbane, Australia
Duration: 6 Sep 20098 Sep 2009

Conference

Conference10th International CINet Conference
CountryAustralia
CityBrisbane
Period6/09/098/09/09

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Innovation
Customer needs
Discontinuity
Business model
New markets
Co-creation of value
Discontinuous innovation
New business
Future directions

Cite this

Korhonen, H. (2009). Innovating with Customers within Steady State and Discontinuities: The Challenge of Creating Out-of-the-Box Knowledge about Customer Needs. In Proceedings of the 10th International CINet Conference: Enhancing the Innovation Environment (pp. 536-542)
Korhonen, Heidi. / Innovating with Customers within Steady State and Discontinuities : The Challenge of Creating Out-of-the-Box Knowledge about Customer Needs. Proceedings of the 10th International CINet Conference: Enhancing the Innovation Environment. 2009. pp. 536-542
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Korhonen, H 2009, Innovating with Customers within Steady State and Discontinuities: The Challenge of Creating Out-of-the-Box Knowledge about Customer Needs. in Proceedings of the 10th International CINet Conference: Enhancing the Innovation Environment. pp. 536-542, 10th International CINet Conference , Brisbane, Australia, 6/09/09.

Innovating with Customers within Steady State and Discontinuities : The Challenge of Creating Out-of-the-Box Knowledge about Customer Needs. / Korhonen, Heidi.

Proceedings of the 10th International CINet Conference: Enhancing the Innovation Environment. 2009. p. 536-542.

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

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Korhonen H. Innovating with Customers within Steady State and Discontinuities: The Challenge of Creating Out-of-the-Box Knowledge about Customer Needs. In Proceedings of the 10th International CINet Conference: Enhancing the Innovation Environment. 2009. p. 536-542