Health care systems in Western countries are currently facing significant challenges. In the recent discussion service and social innovations are seen as solutions to tackle with these system level challenges. This paper intends to contribute to the understanding how system and practical levels confront by studying the social and service innovations in the health care sector. We propose four dimensional -framework to analyze the interaction between system and practical levels in which the service and social innovation are in central role. The analytical contribution is supported by a case study representing a profound transformation of primary health care services in a middle sized Finnish city. Results show how the creation and implementation of health innovations can rely on 4-dimensions: systemic change, service innovation, social innovation and practice making, and the complementarities among them. The role of patients, front-line professionals and managers as well as decision-makers is particular emphasized. The empowerment and commitment of personnel and customers are essential for the evolution of innovations combining services and social aspects.
|Publication status||Published - 2013|
|MoE publication type||Not Eligible|
|Event||XXIII International Conference of RESER, Finding Growth Through Service Activities In Barren Times, RESER 2013 - Aix en Provence, France|
Duration: 19 Sep 2013 → 21 Sep 2013
|Conference||XXIII International Conference of RESER, Finding Growth Through Service Activities In Barren Times, RESER 2013|
|City||Aix en Provence|
|Period||19/09/13 → 21/09/13|
- health care
- service innovation
- social innovation
- systemic change
- practice making
Hyytinen, K., Määttä, H., Väisänen, L., & Rubalcaba, L. (2013). Innovation in Health Care Systems: A service and social innovation approach. Paper presented at XXIII International Conference of RESER, Finding Growth Through Service Activities In Barren Times, RESER 2013, Aix en Provence, France.