Innovation in service ecosystems: Breaking, making, and maintaining institutionalized rules of resource integration

Kaisa Koskela-Huotari (Corresponding Author), Bo Edvardsson, Julia M. Jonasc (Corresponding Author), David Sörhammard (Corresponding Author), Lars Witell (Corresponding Author)

Research output: Contribution to journalArticleScientificpeer-review

79 Citations (Scopus)


Drawing on service-dominant logic and institutional theory, this paper examines innovation as a process that unfolds through changes in the institutional arrangements that govern resource integration practices in service ecosystems. Four cases are used to illustrate the interdependent patterns of breaking, making and maintaining the institutionalized rules of resource integration occurring on multiple levels of institutional context. Such institutional work allows actors to cocreate value in novel and useful ways by a) including new actors, b) redefining roles of involved actors and c) reframing resources within service ecosystems. Our findings show that while the efforts of breaking and making the institutionalized rules are required for such changes to occur, at the same time, institutional maintenance is also important for these changes to institutionalize, that is, to become an integral part of the institutional structure coordinating value cocreation.
Original languageEnglish
Pages (from-to)2964-2971
JournalJournal of Business Research
Issue number8
Publication statusPublished - 2016
MoE publication typeA1 Journal article-refereed



  • innovation
  • service ecosystems
  • resource integration
  • institutions
  • service-dominant logic
  • multiple case study

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