Integrating Consumer Understanding into New Product Development: Practical Approach for Integrating Consumer Understanding into Technology Push-originated NPD Processes

Aimo Tiilikainen

Research output: Book/Report › Report

Abstract

In this paper, we wish to contribute to technology push -originated NPD process development by introducing an approach to increase consumer orientation in practice in NPD processes. We propose a five-step approach for this purpose. The NPD stage-specific steps in our approach are as follows: 1. cross-functional workshops in early NPD phases to generate end user-oriented product ideas from technological opportunities, 2. cross-functional workshops to develop end user-oriented product concepts from product ideas, 3. qualitative end user studies to develop more consumer-oriented cross-functional product concepts, 4. specific phase for food products: development of the sensory parameters of product prototypes in order to better meet the criteria of consumers, and 5. semi-quantitative consumer studies to validate consumers' positive buying intentions and evaluations of the subjective quality and price perceptions of the developed prototypes. We made the decision to use a comparative methodology in the quantitative consumer studies; the reference product is from the same product category as the one in which the prototype is intended to be launched. Currently, new products fail more often than they succeed on the market, especially in the case of groceries; our reasoning is that this problem is due to the overly limited understanding of end users in the NPD process. In aiming to increase this orientation, one should be ready to invest in this issue as to technology or economics and take action to understand end users earlier in the process, allocating a greater budget and know-how to this effort with a view to achieving deeper understanding.
Original languageEnglish
Place of PublicationEspoo
PublisherVTT Technical Research Centre of Finland
Number of pages51
ISBN (Electronic)978-951-38-7526-8
Publication statusPublished - 2011
MoE publication typeNot Eligible

Publication series

SeriesVTT Working Papers
Number184

Fingerprint

New product development
Technology push
End users
Prototype
Product category
Development process
User studies
Methodology
Quality perception
New products
Price perception
Product development
Technological opportunity
Food products
Evaluation
Economics
Grocery

Keywords

  • NPD
  • technology push
  • consumer orientation
  • end user-orientation
  • methodology to increase consumer orientatio
  • food products

Cite this

Tiilikainen, Aimo. / Integrating Consumer Understanding into New Product Development : Practical Approach for Integrating Consumer Understanding into Technology Push-originated NPD Processes. Espoo : VTT Technical Research Centre of Finland, 2011. 51 p. (VTT Working Papers; No. 184).
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Tiilikainen, A 2011, Integrating Consumer Understanding into New Product Development: Practical Approach for Integrating Consumer Understanding into Technology Push-originated NPD Processes. VTT Working Papers, no. 184, VTT Technical Research Centre of Finland, Espoo.

Integrating Consumer Understanding into New Product Development : Practical Approach for Integrating Consumer Understanding into Technology Push-originated NPD Processes. / Tiilikainen, Aimo.

Espoo : VTT Technical Research Centre of Finland, 2011. 51 p. (VTT Working Papers; No. 184).

Research output: Book/Report › Report

TY - BOOK

T1 - Integrating Consumer Understanding into New Product Development

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PY - 2011

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AB - In this paper, we wish to contribute to technology push -originated NPD process development by introducing an approach to increase consumer orientation in practice in NPD processes. We propose a five-step approach for this purpose. The NPD stage-specific steps in our approach are as follows: 1. cross-functional workshops in early NPD phases to generate end user-oriented product ideas from technological opportunities, 2. cross-functional workshops to develop end user-oriented product concepts from product ideas, 3. qualitative end user studies to develop more consumer-oriented cross-functional product concepts, 4. specific phase for food products: development of the sensory parameters of product prototypes in order to better meet the criteria of consumers, and 5. semi-quantitative consumer studies to validate consumers' positive buying intentions and evaluations of the subjective quality and price perceptions of the developed prototypes. We made the decision to use a comparative methodology in the quantitative consumer studies; the reference product is from the same product category as the one in which the prototype is intended to be launched. Currently, new products fail more often than they succeed on the market, especially in the case of groceries; our reasoning is that this problem is due to the overly limited understanding of end users in the NPD process. In aiming to increase this orientation, one should be ready to invest in this issue as to technology or economics and take action to understand end users earlier in the process, allocating a greater budget and know-how to this effort with a view to achieving deeper understanding.

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KW - technology push

KW - consumer orientation

KW - end user-orientation

KW - methodology to increase consumer orientatio

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M3 - Report

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Tiilikainen A. Integrating Consumer Understanding into New Product Development: Practical Approach for Integrating Consumer Understanding into Technology Push-originated NPD Processes. Espoo: VTT Technical Research Centre of Finland, 2011. 51 p. (VTT Working Papers; No. 184).

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