Intergenerational workplace knowledge sharing: challenges and new directions

Jiayang Tang, Jorge Tiago Martins (Corresponding Author)

Research output: Contribution to journalArticleScientificpeer-review

Abstract

Purpose: Drawing on theories pertaining to knowledge sharing, ageing at work and human resource practices for ageing workers, this article explores knowledge sharing challenges arising from the interaction between an increasingly ageing workforce and younger employees.

Design/methodology/approach: Contextually, the authors focus on China, where the pace of demographic transformations offers a unique opportunity to investigate knowledge sharing practices in their socio-economic context. Empirically, the authors analyse knowledge sharing behaviours and practices of retail banking professionals in a Chinese big four bank.

Findings: The encouragement of knowledge sharing between younger and older workers should be incorporated into organisations' human resource strategies. The availability of development, maintenance, utilisation and accommodative human resource practices signals to older workers that they are valuable and are worth investing in.

Originality/value: The authors’ contribution to theory and practice is twofold: starting with the identification of perceived knowledge sharing challenges, the authors’ analysis offers important contextually grounded insights into what types of managerial practices are relevant in eliciting successful knowledge sharing within organisations faced with an ageing workforce.
Original languageEnglish
JournalJournal of Documentation
Early online date12 Jan 2021
DOIs
Publication statusE-pub ahead of print - 12 Jan 2021
MoE publication typeA1 Journal article-refereed

Keywords

  • ageing workforce
  • knowledge sharing
  • intergenerational knowledge sharing
  • human resource practices
  • human relations
  • China

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