| Original language | English |
|---|---|
| Title of host publication | The Handbook Of Service Business |
| Editors | John R. Bryson, Peter W. Daniels |
| Publisher | Edward Elgar Publishing Ltd |
| Chapter | 15 |
| Pages | 278-300 |
| ISBN (Print) | 978-1-78100-040-3 |
| DOIs | |
| Publication status | Published - 2015 |
| MoE publication type | D2 Article in professional manuals or guides or professional information systems or text book material |
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