ISS Lahti pilot case study: New ways of working

Renate Fruchter, Leonard Medlock, Kincho H. Law, Pekka Mattila, Adriana Ståhlberg, Hannamaija Määttä, Esa Nykänen

    Research output: Book/ReportReport


    This report presents the results from the ISS Lahti pilot case of RYM SHOK NewWow project which was conducted in collaboration between Stanford PBL lab, ISS and VTT during 2011-2012. The purpose of the Lahti pilot case was to study factors of physical, virtual and social environment that enhance or disrupt knowledge work on individual and team level at a new ISS regional office in Lahti remodelled according to new ways of working principles. More specifically, the objective was to examine how to increase engagement in the work of service secretaries, superiors and managers working in the business area of security, technical and cleaning services. The employees had moved from an old office space not supporting the needs for transparency, interaction, collaboration, and engagement promoted by new ways of working practices. The remodeled ISS Lahti regional office was designed following a new space concept developed at ISS called the office of choice. The new space concept was designed to support diverse work tasks allowing the employees to choose a space most suitable to their activities. The research team conducted an ethnographic study during three working days at the new Lahti office site, where the researchers observed how the employees experienced the new space in their daily work. Three methods were utilized; observation, interviews and questionnaires. Additional workshops were held at the ISS Lahti office to engage the employees in the study as well as provide them feedback The results of the Lahti pilot case contribute to the development of methods that support a continuous and dynamic transformation of the work environment, explicit choices employees make with regards to place, technology, and work processes. This encourages an integrated approach that brings space management, ICT management, and business processes together taking into account the end user perspective and evolving needs.
    Original languageEnglish
    Place of PublicationEspoo
    PublisherVTT Technical Research Centre of Finland
    Number of pages86
    ISBN (Electronic)978-951-38-8263-1
    ISBN (Print)978-951-38-8281-5
    Publication statusPublished - 2014
    MoE publication typeD4 Published development or research report or study

    Publication series

    SeriesVTT Technology


    • knowledge work
    • engagement
    • work environment


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