ISS Lahti pilot case study: New ways of working

Renate Fruchter, Leonard Medlock, Kincho H. Law, Pekka Mattila, Adriana Ståhlberg, Hannamaija Määttä, Esa Nykänen

    Research output: Book/ReportReport

    Abstract

    This report presents the results from the ISS Lahti pilot case of RYM SHOK NewWow project which was conducted in collaboration between Stanford PBL lab, ISS and VTT during 2011-2012. The purpose of the Lahti pilot case was to study factors of physical, virtual and social environment that enhance or disrupt knowledge work on individual and team level at a new ISS regional office in Lahti remodelled according to new ways of working principles. More specifically, the objective was to examine how to increase engagement in the work of service secretaries, superiors and managers working in the business area of security, technical and cleaning services. The employees had moved from an old office space not supporting the needs for transparency, interaction, collaboration, and engagement promoted by new ways of working practices. The remodeled ISS Lahti regional office was designed following a new space concept developed at ISS called the office of choice. The new space concept was designed to support diverse work tasks allowing the employees to choose a space most suitable to their activities. The research team conducted an ethnographic study during three working days at the new Lahti office site, where the researchers observed how the employees experienced the new space in their daily work. Three methods were utilized; observation, interviews and questionnaires. Additional workshops were held at the ISS Lahti office to engage the employees in the study as well as provide them feedback The results of the Lahti pilot case contribute to the development of methods that support a continuous and dynamic transformation of the work environment, explicit choices employees make with regards to place, technology, and work processes. This encourages an integrated approach that brings space management, ICT management, and business processes together taking into account the end user perspective and evolving needs.
    Original languageEnglish
    Place of PublicationEspoo
    PublisherVTT Technical Research Centre of Finland
    Number of pages86
    ISBN (Electronic)978-951-38-8263-1
    ISBN (Print)978-951-38-8281-5
    Publication statusPublished - 2014
    MoE publication typeNot Eligible

    Publication series

    SeriesVTT Technology
    Number176
    ISSN2242-1211

    Fingerprint

    Employees
    Business process
    Transparency
    Work environment
    Factors
    Cleaning
    Integrated approach
    Interaction
    Virtual environments
    Management process
    Knowledge work
    Managers
    Working practices
    End users
    Social environment
    Questionnaire
    Problem-based learning
    Physical environment

    Keywords

    • knowledge work
    • engagement
    • work environment

    Cite this

    Fruchter, R., Medlock, L., Law, K. H., Mattila, P., Ståhlberg, A., Määttä, H., & Nykänen, E. (2014). ISS Lahti pilot case study: New ways of working. Espoo: VTT Technical Research Centre of Finland. VTT Technology, No. 176
    Fruchter, Renate ; Medlock, Leonard ; Law, Kincho H. ; Mattila, Pekka ; Ståhlberg, Adriana ; Määttä, Hannamaija ; Nykänen, Esa. / ISS Lahti pilot case study : New ways of working. Espoo : VTT Technical Research Centre of Finland, 2014. 86 p. (VTT Technology; No. 176).
    @book{8f0cc0e338d64ef08bca14fb888a46c6,
    title = "ISS Lahti pilot case study: New ways of working",
    abstract = "This report presents the results from the ISS Lahti pilot case of RYM SHOK NewWow project which was conducted in collaboration between Stanford PBL lab, ISS and VTT during 2011-2012. The purpose of the Lahti pilot case was to study factors of physical, virtual and social environment that enhance or disrupt knowledge work on individual and team level at a new ISS regional office in Lahti remodelled according to new ways of working principles. More specifically, the objective was to examine how to increase engagement in the work of service secretaries, superiors and managers working in the business area of security, technical and cleaning services. The employees had moved from an old office space not supporting the needs for transparency, interaction, collaboration, and engagement promoted by new ways of working practices. The remodeled ISS Lahti regional office was designed following a new space concept developed at ISS called the office of choice. The new space concept was designed to support diverse work tasks allowing the employees to choose a space most suitable to their activities. The research team conducted an ethnographic study during three working days at the new Lahti office site, where the researchers observed how the employees experienced the new space in their daily work. Three methods were utilized; observation, interviews and questionnaires. Additional workshops were held at the ISS Lahti office to engage the employees in the study as well as provide them feedback The results of the Lahti pilot case contribute to the development of methods that support a continuous and dynamic transformation of the work environment, explicit choices employees make with regards to place, technology, and work processes. This encourages an integrated approach that brings space management, ICT management, and business processes together taking into account the end user perspective and evolving needs.",
    keywords = "knowledge work, engagement, work environment",
    author = "Renate Fruchter and Leonard Medlock and Law, {Kincho H.} and Pekka Mattila and Adriana St{\aa}hlberg and Hannamaija M{\"a}{\"a}tt{\"a} and Esa Nyk{\"a}nen",
    year = "2014",
    language = "English",
    isbn = "978-951-38-8281-5",
    series = "VTT Technology",
    publisher = "VTT Technical Research Centre of Finland",
    number = "176",
    address = "Finland",

    }

    Fruchter, R, Medlock, L, Law, KH, Mattila, P, Ståhlberg, A, Määttä, H & Nykänen, E 2014, ISS Lahti pilot case study: New ways of working. VTT Technology, no. 176, VTT Technical Research Centre of Finland, Espoo.

    ISS Lahti pilot case study : New ways of working. / Fruchter, Renate; Medlock, Leonard; Law, Kincho H.; Mattila, Pekka; Ståhlberg, Adriana; Määttä, Hannamaija; Nykänen, Esa.

    Espoo : VTT Technical Research Centre of Finland, 2014. 86 p. (VTT Technology; No. 176).

    Research output: Book/ReportReport

    TY - BOOK

    T1 - ISS Lahti pilot case study

    T2 - New ways of working

    AU - Fruchter, Renate

    AU - Medlock, Leonard

    AU - Law, Kincho H.

    AU - Mattila, Pekka

    AU - Ståhlberg, Adriana

    AU - Määttä, Hannamaija

    AU - Nykänen, Esa

    PY - 2014

    Y1 - 2014

    N2 - This report presents the results from the ISS Lahti pilot case of RYM SHOK NewWow project which was conducted in collaboration between Stanford PBL lab, ISS and VTT during 2011-2012. The purpose of the Lahti pilot case was to study factors of physical, virtual and social environment that enhance or disrupt knowledge work on individual and team level at a new ISS regional office in Lahti remodelled according to new ways of working principles. More specifically, the objective was to examine how to increase engagement in the work of service secretaries, superiors and managers working in the business area of security, technical and cleaning services. The employees had moved from an old office space not supporting the needs for transparency, interaction, collaboration, and engagement promoted by new ways of working practices. The remodeled ISS Lahti regional office was designed following a new space concept developed at ISS called the office of choice. The new space concept was designed to support diverse work tasks allowing the employees to choose a space most suitable to their activities. The research team conducted an ethnographic study during three working days at the new Lahti office site, where the researchers observed how the employees experienced the new space in their daily work. Three methods were utilized; observation, interviews and questionnaires. Additional workshops were held at the ISS Lahti office to engage the employees in the study as well as provide them feedback The results of the Lahti pilot case contribute to the development of methods that support a continuous and dynamic transformation of the work environment, explicit choices employees make with regards to place, technology, and work processes. This encourages an integrated approach that brings space management, ICT management, and business processes together taking into account the end user perspective and evolving needs.

    AB - This report presents the results from the ISS Lahti pilot case of RYM SHOK NewWow project which was conducted in collaboration between Stanford PBL lab, ISS and VTT during 2011-2012. The purpose of the Lahti pilot case was to study factors of physical, virtual and social environment that enhance or disrupt knowledge work on individual and team level at a new ISS regional office in Lahti remodelled according to new ways of working principles. More specifically, the objective was to examine how to increase engagement in the work of service secretaries, superiors and managers working in the business area of security, technical and cleaning services. The employees had moved from an old office space not supporting the needs for transparency, interaction, collaboration, and engagement promoted by new ways of working practices. The remodeled ISS Lahti regional office was designed following a new space concept developed at ISS called the office of choice. The new space concept was designed to support diverse work tasks allowing the employees to choose a space most suitable to their activities. The research team conducted an ethnographic study during three working days at the new Lahti office site, where the researchers observed how the employees experienced the new space in their daily work. Three methods were utilized; observation, interviews and questionnaires. Additional workshops were held at the ISS Lahti office to engage the employees in the study as well as provide them feedback The results of the Lahti pilot case contribute to the development of methods that support a continuous and dynamic transformation of the work environment, explicit choices employees make with regards to place, technology, and work processes. This encourages an integrated approach that brings space management, ICT management, and business processes together taking into account the end user perspective and evolving needs.

    KW - knowledge work

    KW - engagement

    KW - work environment

    M3 - Report

    SN - 978-951-38-8281-5

    T3 - VTT Technology

    BT - ISS Lahti pilot case study

    PB - VTT Technical Research Centre of Finland

    CY - Espoo

    ER -

    Fruchter R, Medlock L, Law KH, Mattila P, Ståhlberg A, Määttä H et al. ISS Lahti pilot case study: New ways of working. Espoo: VTT Technical Research Centre of Finland, 2014. 86 p. (VTT Technology; No. 176).