ISS Lahti pilot case study: New ways of working

Renate Fruchter, Leonard Medlock, Kincho H. Law, Pekka Mattila, Adriana Ståhlberg, Hannamaija Määttä, Esa Nykänen

Research output: Book/ReportReport

Abstract

This report presents the results from the ISS Lahti pilot case of RYM SHOK NewWow project which was conducted in collaboration between Stanford PBL lab, ISS and VTT during 2011-2012. The purpose of the Lahti pilot case was to study factors of physical, virtual and social environment that enhance or disrupt knowledge work on individual and team level at a new ISS regional office in Lahti remodelled according to new ways of working principles. More specifically, the objective was to examine how to increase engagement in the work of service secretaries, superiors and managers working in the business area of security, technical and cleaning services. The employees had moved from an old office space not supporting the needs for transparency, interaction, collaboration, and engagement promoted by new ways of working practices. The remodeled ISS Lahti regional office was designed following a new space concept developed at ISS called the office of choice. The new space concept was designed to support diverse work tasks allowing the employees to choose a space most suitable to their activities. The research team conducted an ethnographic study during three working days at the new Lahti office site, where the researchers observed how the employees experienced the new space in their daily work. Three methods were utilized; observation, interviews and questionnaires. Additional workshops were held at the ISS Lahti office to engage the employees in the study as well as provide them feedback The results of the Lahti pilot case contribute to the development of methods that support a continuous and dynamic transformation of the work environment, explicit choices employees make with regards to place, technology, and work processes. This encourages an integrated approach that brings space management, ICT management, and business processes together taking into account the end user perspective and evolving needs.
Original languageEnglish
Place of PublicationEspoo
PublisherVTT Technical Research Centre of Finland
Number of pages86
ISBN (Electronic)978-951-38-8263-1
ISBN (Print)978-951-38-8281-5
Publication statusPublished - 2014
MoE publication typeNot Eligible

Publication series

SeriesVTT Technology
Number176
ISSN2242-1211

Fingerprint

Employees
Business process
Transparency
Work environment
Factors
Cleaning
Integrated approach
Interaction
Virtual environments
Management process
Knowledge work
Managers
Working practices
End users
Social environment
Questionnaire
Problem-based learning
Physical environment

Keywords

  • knowledge work
  • engagement
  • work environment

Cite this

Fruchter, R., Medlock, L., Law, K. H., Mattila, P., Ståhlberg, A., Määttä, H., & Nykänen, E. (2014). ISS Lahti pilot case study: New ways of working. Espoo: VTT Technical Research Centre of Finland. VTT Technology, No. 176
Fruchter, Renate ; Medlock, Leonard ; Law, Kincho H. ; Mattila, Pekka ; Ståhlberg, Adriana ; Määttä, Hannamaija ; Nykänen, Esa. / ISS Lahti pilot case study : New ways of working. Espoo : VTT Technical Research Centre of Finland, 2014. 86 p. (VTT Technology; No. 176).
@book{8f0cc0e338d64ef08bca14fb888a46c6,
title = "ISS Lahti pilot case study: New ways of working",
abstract = "This report presents the results from the ISS Lahti pilot case of RYM SHOK NewWow project which was conducted in collaboration between Stanford PBL lab, ISS and VTT during 2011-2012. The purpose of the Lahti pilot case was to study factors of physical, virtual and social environment that enhance or disrupt knowledge work on individual and team level at a new ISS regional office in Lahti remodelled according to new ways of working principles. More specifically, the objective was to examine how to increase engagement in the work of service secretaries, superiors and managers working in the business area of security, technical and cleaning services. The employees had moved from an old office space not supporting the needs for transparency, interaction, collaboration, and engagement promoted by new ways of working practices. The remodeled ISS Lahti regional office was designed following a new space concept developed at ISS called the office of choice. The new space concept was designed to support diverse work tasks allowing the employees to choose a space most suitable to their activities. The research team conducted an ethnographic study during three working days at the new Lahti office site, where the researchers observed how the employees experienced the new space in their daily work. Three methods were utilized; observation, interviews and questionnaires. Additional workshops were held at the ISS Lahti office to engage the employees in the study as well as provide them feedback The results of the Lahti pilot case contribute to the development of methods that support a continuous and dynamic transformation of the work environment, explicit choices employees make with regards to place, technology, and work processes. This encourages an integrated approach that brings space management, ICT management, and business processes together taking into account the end user perspective and evolving needs.",
keywords = "knowledge work, engagement, work environment",
author = "Renate Fruchter and Leonard Medlock and Law, {Kincho H.} and Pekka Mattila and Adriana St{\aa}hlberg and Hannamaija M{\"a}{\"a}tt{\"a} and Esa Nyk{\"a}nen",
year = "2014",
language = "English",
isbn = "978-951-38-8281-5",
series = "VTT Technology",
publisher = "VTT Technical Research Centre of Finland",
number = "176",
address = "Finland",

}

Fruchter, R, Medlock, L, Law, KH, Mattila, P, Ståhlberg, A, Määttä, H & Nykänen, E 2014, ISS Lahti pilot case study: New ways of working. VTT Technology, no. 176, VTT Technical Research Centre of Finland, Espoo.

ISS Lahti pilot case study : New ways of working. / Fruchter, Renate; Medlock, Leonard; Law, Kincho H.; Mattila, Pekka; Ståhlberg, Adriana; Määttä, Hannamaija; Nykänen, Esa.

Espoo : VTT Technical Research Centre of Finland, 2014. 86 p. (VTT Technology; No. 176).

Research output: Book/ReportReport

TY - BOOK

T1 - ISS Lahti pilot case study

T2 - New ways of working

AU - Fruchter, Renate

AU - Medlock, Leonard

AU - Law, Kincho H.

AU - Mattila, Pekka

AU - Ståhlberg, Adriana

AU - Määttä, Hannamaija

AU - Nykänen, Esa

PY - 2014

Y1 - 2014

N2 - This report presents the results from the ISS Lahti pilot case of RYM SHOK NewWow project which was conducted in collaboration between Stanford PBL lab, ISS and VTT during 2011-2012. The purpose of the Lahti pilot case was to study factors of physical, virtual and social environment that enhance or disrupt knowledge work on individual and team level at a new ISS regional office in Lahti remodelled according to new ways of working principles. More specifically, the objective was to examine how to increase engagement in the work of service secretaries, superiors and managers working in the business area of security, technical and cleaning services. The employees had moved from an old office space not supporting the needs for transparency, interaction, collaboration, and engagement promoted by new ways of working practices. The remodeled ISS Lahti regional office was designed following a new space concept developed at ISS called the office of choice. The new space concept was designed to support diverse work tasks allowing the employees to choose a space most suitable to their activities. The research team conducted an ethnographic study during three working days at the new Lahti office site, where the researchers observed how the employees experienced the new space in their daily work. Three methods were utilized; observation, interviews and questionnaires. Additional workshops were held at the ISS Lahti office to engage the employees in the study as well as provide them feedback The results of the Lahti pilot case contribute to the development of methods that support a continuous and dynamic transformation of the work environment, explicit choices employees make with regards to place, technology, and work processes. This encourages an integrated approach that brings space management, ICT management, and business processes together taking into account the end user perspective and evolving needs.

AB - This report presents the results from the ISS Lahti pilot case of RYM SHOK NewWow project which was conducted in collaboration between Stanford PBL lab, ISS and VTT during 2011-2012. The purpose of the Lahti pilot case was to study factors of physical, virtual and social environment that enhance or disrupt knowledge work on individual and team level at a new ISS regional office in Lahti remodelled according to new ways of working principles. More specifically, the objective was to examine how to increase engagement in the work of service secretaries, superiors and managers working in the business area of security, technical and cleaning services. The employees had moved from an old office space not supporting the needs for transparency, interaction, collaboration, and engagement promoted by new ways of working practices. The remodeled ISS Lahti regional office was designed following a new space concept developed at ISS called the office of choice. The new space concept was designed to support diverse work tasks allowing the employees to choose a space most suitable to their activities. The research team conducted an ethnographic study during three working days at the new Lahti office site, where the researchers observed how the employees experienced the new space in their daily work. Three methods were utilized; observation, interviews and questionnaires. Additional workshops were held at the ISS Lahti office to engage the employees in the study as well as provide them feedback The results of the Lahti pilot case contribute to the development of methods that support a continuous and dynamic transformation of the work environment, explicit choices employees make with regards to place, technology, and work processes. This encourages an integrated approach that brings space management, ICT management, and business processes together taking into account the end user perspective and evolving needs.

KW - knowledge work

KW - engagement

KW - work environment

M3 - Report

SN - 978-951-38-8281-5

T3 - VTT Technology

BT - ISS Lahti pilot case study

PB - VTT Technical Research Centre of Finland

CY - Espoo

ER -

Fruchter R, Medlock L, Law KH, Mattila P, Ståhlberg A, Määttä H et al. ISS Lahti pilot case study: New ways of working. Espoo: VTT Technical Research Centre of Finland, 2014. 86 p. (VTT Technology; No. 176).