Already several actions relating to advancing digitalisation have been carried out or started in Finnish public sector. However, definition of goals and measuring reaching them is not yet an established practice either in Finland nor in other countries. This document presents recommendations for actions to be done in the public sector in order to benefit from digitalisation. The proposed actions are focus-ing on attitudes towards digitalisation, co-operation and transparency, and ways of working that sup-port digitalisation. The document also defines metrics for measuring the benefits, including both the benefits gained by the public sector and customers (citizens, companies). Additionally, measuring the utilization of data across different public sector entities, as well as between public and private sector is useful as utiliz-ing data widely could bring large potential for benefitting from digitalisation. Based on the research done, one of the main obstacles for public sector to fully benefit from digitalisation is the lack of cus-tomer centricity. The digital services are developed from the public sector entity viewpoint, not con-sidering the customer need as a whole. Thus, the document defines a metric for measuring the de-gree of defining comprehensive services from customers' viewpoint. The document also desribes the potential of digitalisation from political economy viewpoint using a calculated equilibrium model. The estimate is done using four policy scenarios.
|Publisher||Prime Minister's Office Finland|
|Publication status||Published - 2017|
|MoE publication type||D4 Published development or research report or study|
|Series||Valtioneuvoston selvitys- ja tutkimustoiminnan julkaisusarja|
Parviainen, P., Kääriäinen, J., Honkatukia, J., & Federley, M. (2017). Julkishallinnon digitalisaatio: Tuottavuus ja hyötyjen mittaaminen. Prime Minister's Office Finland. Valtioneuvoston selvitys- ja tutkimustoiminnan julkaisusarja, Vol.. 3/2017 http://tietokayttoon.fi/documents/10616/3866814/3_Julkishallinnon+digitalisaatio+%E2%80%93+tuottavuus+ja+hy%C3%B6tyjen+mittaaminen/49e6b987-6d37-44dd-a86e-cc548fc66760?version=1.0