Jungle of “co”

Kaisa Koskela-Huotari, Pirjo Fredrich, Minna Isomursu

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientific

Abstract

In this paper we examine the concepts used to describe the collaboration between different actors (e.g. customer and service provider) in the context of service innovation. Today, several concepts exist related to this phenomenon that all include the prefix “co” (such as cocreation, co-production and co-design). These “co-concepts” are often mixed up and used in a confusing manner in both the academic and managerial discussions. The idea for this paper stems from the experiences of three researchers who all examine collaboration in the context of service innovation, but come from different disciplinary backgrounds and have repeatedly faced the challenge related to the ambiguity of the terminology. Hence, the purpose of this paper is to bring forth the existing confusion related to the “co-concepts”, examine their background and provide clarifications for the used terminology in the context of collaborative service innovation.
Original languageEnglish
Title of host publicationService Dominant Logic, Network and Systems Theory and Service Science: Integrating three Perspectives for a New Service Agenda
Number of pages15
Publication statusPublished - 2013
MoE publication typeNot Eligible
EventThe Naples Forum on Service - Ischia, Italy
Duration: 18 Jun 201321 Jun 2013

Conference

ConferenceThe Naples Forum on Service
CountryItaly
CityIschia
Period18/06/1321/06/13

Fingerprint

innovation
technical language
coproduction
service provider
customer
experience

Keywords

  • Co-creation
  • co-production
  • co-design

Cite this

Koskela-Huotari, K., Fredrich, P., & Isomursu, M. (2013). Jungle of “co”. In Service Dominant Logic, Network and Systems Theory and Service Science: Integrating three Perspectives for a New Service Agenda
Koskela-Huotari, Kaisa ; Fredrich, Pirjo ; Isomursu, Minna. / Jungle of “co”. Service Dominant Logic, Network and Systems Theory and Service Science: Integrating three Perspectives for a New Service Agenda. 2013.
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Koskela-Huotari, K, Fredrich, P & Isomursu, M 2013, Jungle of “co”. in Service Dominant Logic, Network and Systems Theory and Service Science: Integrating three Perspectives for a New Service Agenda. The Naples Forum on Service, Ischia, Italy, 18/06/13.

Jungle of “co”. / Koskela-Huotari, Kaisa; Fredrich, Pirjo; Isomursu, Minna.

Service Dominant Logic, Network and Systems Theory and Service Science: Integrating three Perspectives for a New Service Agenda. 2013.

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientific

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Koskela-Huotari K, Fredrich P, Isomursu M. Jungle of “co”. In Service Dominant Logic, Network and Systems Theory and Service Science: Integrating three Perspectives for a New Service Agenda. 2013