'Kibsification' of private security services

Towards more knowledge-intensive security offerings

Mervi Murtonen, Markus Jähi, Katariina Palomäki, Eija Kupi

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

Abstract

In response to many external pressures, private security companies are shifting towards more customer-specific and integrated security services. This paper discusses their transformation process towards more knowledge-intensive business services (i.e. 'kibsification') and adds a new profession and new area of support services to the debate on KIBS. The aim is to present the key challenges to accomplishing the kibsification process. The discussion is based on empirical data provided by three research projects and some company-specific development projects. To analyse the KIBS potential of security services, we take the three main characteristics of KIBS as the starting point and discuss how current security services comply with these characteristics. As a result, we identify three key challenges that security providers face in the kibsification process. We conclude that KIBS is a useful concept in security business, although some representatives of the industry show fewer KIBS features than others.
Original languageEnglish
Title of host publicationVTT Symposium on Service Innovation
Place of PublicationEspoo
PublisherVTT Technical Research Centre of Finland
Pages145-157
Publication statusPublished - 2011
MoE publication typeA4 Article in a conference publication
EventVTT Symposium on Service Innovation - Espoo, Finland
Duration: 18 Aug 201118 Aug 2011

Publication series

NameVTT Symposium
PublisherVTT
Number271
ISSN (Print)0357-9387
ISSN (Electronic)1455-0873

Conference

ConferenceVTT Symposium on Service Innovation
CountryFinland
CityEspoo
Period18/08/1118/08/11

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Murtonen, M., Jähi, M., Palomäki, K., & Kupi, E. (2011). 'Kibsification' of private security services: Towards more knowledge-intensive security offerings. In VTT Symposium on Service Innovation (pp. 145-157). Espoo: VTT Technical Research Centre of Finland. VTT Symposium, No. 271
Murtonen, Mervi ; Jähi, Markus ; Palomäki, Katariina ; Kupi, Eija. / 'Kibsification' of private security services : Towards more knowledge-intensive security offerings. VTT Symposium on Service Innovation. Espoo : VTT Technical Research Centre of Finland, 2011. pp. 145-157 (VTT Symposium; No. 271).
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abstract = "In response to many external pressures, private security companies are shifting towards more customer-specific and integrated security services. This paper discusses their transformation process towards more knowledge-intensive business services (i.e. 'kibsification') and adds a new profession and new area of support services to the debate on KIBS. The aim is to present the key challenges to accomplishing the kibsification process. The discussion is based on empirical data provided by three research projects and some company-specific development projects. To analyse the KIBS potential of security services, we take the three main characteristics of KIBS as the starting point and discuss how current security services comply with these characteristics. As a result, we identify three key challenges that security providers face in the kibsification process. We conclude that KIBS is a useful concept in security business, although some representatives of the industry show fewer KIBS features than others.",
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Murtonen, M, Jähi, M, Palomäki, K & Kupi, E 2011, 'Kibsification' of private security services: Towards more knowledge-intensive security offerings. in VTT Symposium on Service Innovation. VTT Technical Research Centre of Finland, Espoo, VTT Symposium, no. 271, pp. 145-157, VTT Symposium on Service Innovation, Espoo, Finland, 18/08/11.

'Kibsification' of private security services : Towards more knowledge-intensive security offerings. / Murtonen, Mervi; Jähi, Markus; Palomäki, Katariina; Kupi, Eija.

VTT Symposium on Service Innovation. Espoo : VTT Technical Research Centre of Finland, 2011. p. 145-157 (VTT Symposium; No. 271).

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

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N2 - In response to many external pressures, private security companies are shifting towards more customer-specific and integrated security services. This paper discusses their transformation process towards more knowledge-intensive business services (i.e. 'kibsification') and adds a new profession and new area of support services to the debate on KIBS. The aim is to present the key challenges to accomplishing the kibsification process. The discussion is based on empirical data provided by three research projects and some company-specific development projects. To analyse the KIBS potential of security services, we take the three main characteristics of KIBS as the starting point and discuss how current security services comply with these characteristics. As a result, we identify three key challenges that security providers face in the kibsification process. We conclude that KIBS is a useful concept in security business, although some representatives of the industry show fewer KIBS features than others.

AB - In response to many external pressures, private security companies are shifting towards more customer-specific and integrated security services. This paper discusses their transformation process towards more knowledge-intensive business services (i.e. 'kibsification') and adds a new profession and new area of support services to the debate on KIBS. The aim is to present the key challenges to accomplishing the kibsification process. The discussion is based on empirical data provided by three research projects and some company-specific development projects. To analyse the KIBS potential of security services, we take the three main characteristics of KIBS as the starting point and discuss how current security services comply with these characteristics. As a result, we identify three key challenges that security providers face in the kibsification process. We conclude that KIBS is a useful concept in security business, although some representatives of the industry show fewer KIBS features than others.

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Murtonen M, Jähi M, Palomäki K, Kupi E. 'Kibsification' of private security services: Towards more knowledge-intensive security offerings. In VTT Symposium on Service Innovation. Espoo: VTT Technical Research Centre of Finland. 2011. p. 145-157. (VTT Symposium; No. 271).