Knowledge and intellectual property management in customer-supplier relationships

Jaakko Paasi, Tuija Luoma, Katri Valkokari, Nari Lee

    Research output: Chapter in Book/Report/Conference proceedingChapter or book articleProfessional

    Abstract

    The purpose of the paper is to empirically study firms’ practises of knowledge and intellectual property (IP) management in customer-supplier relationships. The work applies the qualitative methodology of multiple case studies, and the material was collected in semistructured interviews with management personnel at 36 organisations in Finland and in the Netherlands. Almost every firm had innovation relationships with their customers and suppliers, but the forms these relationships took, and the kinds of practices they involved, varied greatly. As a result, the firms considered the management of knowledge and IP in these relationships very challenging. We argue that by distinguishing knowledge management in the exploration phase of new business from knowledge management in the exploitation phase of innovation outcome, the firms could manage the knowledge and IP better. Accordingly, the paper introduces three propositions to support the knowledge and IP management in customer-supplier relationships.

    Original languageEnglish
    Title of host publicationExploiting Intellectual Property to Promote Innovation and Create Value
    PublisherWorld Scientific Publishing
    Pages195-221
    Number of pages27
    ISBN (Electronic)9781786343512
    ISBN (Print)9781786343505
    DOIs
    Publication statusPublished - 1 Jan 2017
    MoE publication typeD2 Article in professional manuals or guides or professional information systems or text book material

    Keywords

    • Customer-supplier relationship
    • Innovation
    • Intellectual property
    • Knowledge management

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  • Cite this

    Paasi, J., Luoma, T., Valkokari, K., & Lee, N. (2017). Knowledge and intellectual property management in customer-supplier relationships. In Exploiting Intellectual Property to Promote Innovation and Create Value (pp. 195-221). World Scientific Publishing. https://doi.org/10.1142/9781786343512_0010