Knowledge and intellectual property management in customer-supplier relationships

Research output: Chapter in Book/Report/Conference proceedingChapter or book articleProfessional

Abstract

The purpose of the paper is to empirically study firms’ practises of knowledge and intellectual property (IP) management in customer-supplier relationships. The work applies the qualitative methodology of multiple case studies, and the material was collected in semistructured interviews with management personnel at 36 organisations in Finland and in the Netherlands. Almost every firm had innovation relationships with their customers and suppliers, but the forms these relationships took, and the kinds of practices they involved, varied greatly. As a result, the firms considered the management of knowledge and IP in these relationships very challenging. We argue that by distinguishing knowledge management in the exploration phase of new business from knowledge management in the exploitation phase of innovation outcome, the firms could manage the knowledge and IP better. Accordingly, the paper introduces three propositions to support the knowledge and IP management in customer-supplier relationships.
Original languageEnglish
Title of host publicationExploiting Intellectual Property to Promote Innovation and Create Value
EditorsJoe Tidd
PublisherWorld Scientific Publishing
Pages195-221
ISBN (Electronic)978-1-78634-352-9, 978-1-78634-351-2
ISBN (Print)978-1-78634-350-5
DOIs
Publication statusPublished - 1 Jan 2017
MoE publication typeD2 Article in professional manuals or guides or professional information systems or text book material

Publication series

SeriesSeries on Technology Management
Volume29
ISSN0219-9823

Keywords

  • Customer-supplier relationship
  • Innovation
  • Intellectual property
  • Knowledge management

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