Knowledge and intellectual property management in customer-supplier relationships

Jaakko Paasi (Corresponding Author), Tuija Luoma, Katri Valkokari, N. Lee

Research output: Contribution to journalArticleScientificpeer-review

31 Citations (Scopus)

Abstract

The purpose of the paper is to empirically study firms' practises of knowledge and intellectual property (IP) management in customer–supplier relationships. The work applies the qualitative methodology of multiple case studies, and the material was collected in semi-structured interviews with management personnel at 36 organisations in Finland and in the Netherlands. Almost every firm had innovation relationships with their customers and suppliers, but the forms these relationships took, and the kinds of practices they involved, varied greatly. As a result, the firms considered the management of knowledge and IP in these relationships very challenging. We argue that by distinguishing knowledge management in the exploration phase of new business from knowledge management in the exploitation phase of innovation outcome, the firms could manage the knowledge and IP better. Accordingly, the paper introduces three propositions to support the knowledge and IP management in customer–supplier relationships.
Original languageEnglish
Pages (from-to)629-654
Number of pages26
JournalInternational Journal of Innovation Management
Volume14
Issue number4
DOIs
Publication statusPublished - 2010
MoE publication typeA1 Journal article-refereed

Fingerprint

Intellectual property
Knowledge management
Innovation
Personnel
Customer-supplier relationships
Intellectual property management
Industry

Keywords

  • Knowledge management
  • intellectual property
  • innovation
  • customer-supplier relationship

Cite this

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title = "Knowledge and intellectual property management in customer-supplier relationships",
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Knowledge and intellectual property management in customer-supplier relationships. / Paasi, Jaakko (Corresponding Author); Luoma, Tuija; Valkokari, Katri; Lee, N.

In: International Journal of Innovation Management, Vol. 14, No. 4, 2010, p. 629-654.

Research output: Contribution to journalArticleScientificpeer-review

TY - JOUR

T1 - Knowledge and intellectual property management in customer-supplier relationships

AU - Paasi, Jaakko

AU - Luoma, Tuija

AU - Valkokari, Katri

AU - Lee, N.

PY - 2010

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N2 - The purpose of the paper is to empirically study firms' practises of knowledge and intellectual property (IP) management in customer–supplier relationships. The work applies the qualitative methodology of multiple case studies, and the material was collected in semi-structured interviews with management personnel at 36 organisations in Finland and in the Netherlands. Almost every firm had innovation relationships with their customers and suppliers, but the forms these relationships took, and the kinds of practices they involved, varied greatly. As a result, the firms considered the management of knowledge and IP in these relationships very challenging. We argue that by distinguishing knowledge management in the exploration phase of new business from knowledge management in the exploitation phase of innovation outcome, the firms could manage the knowledge and IP better. Accordingly, the paper introduces three propositions to support the knowledge and IP management in customer–supplier relationships.

AB - The purpose of the paper is to empirically study firms' practises of knowledge and intellectual property (IP) management in customer–supplier relationships. The work applies the qualitative methodology of multiple case studies, and the material was collected in semi-structured interviews with management personnel at 36 organisations in Finland and in the Netherlands. Almost every firm had innovation relationships with their customers and suppliers, but the forms these relationships took, and the kinds of practices they involved, varied greatly. As a result, the firms considered the management of knowledge and IP in these relationships very challenging. We argue that by distinguishing knowledge management in the exploration phase of new business from knowledge management in the exploitation phase of innovation outcome, the firms could manage the knowledge and IP better. Accordingly, the paper introduces three propositions to support the knowledge and IP management in customer–supplier relationships.

KW - Knowledge management

KW - intellectual property

KW - innovation

KW - customer-supplier relationship

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