The report sheds light to the role of knowledge-intensive
service activities (KISA) in developing the innovation
capability of health care system. It is based on a case
study in the Pirkanmaa Hospital District. The PHD which
has generally been considered a pioneer in systemic
innovation within specialised health care in Finland.
Systemic innovation refers to simultaneous redefining of
boundaries of service provider organisations boundaries,
development of new kinds of services, and application of
new technologies. Of the several systemic innovations
with the PHD four have been selected for this study: The
Laboratory Centre, the Coxa Hospital, the Mänttä Health
District and the Imaging Centre.
The study indicated that systemic innovation in the PHD
has been mainly developed and implemented by internal
KISA. However, external consultancy services have been
used to some extent in the early preparatory phases.
Additionally, external training and education services
have been extensively used at all times.
The report discusses incentives and barriers for change
as well as the relation of internal and external KISA to
organisational learning and knowledge transfer.
|Place of Publication||Espoo|
|Publisher||VTT Technical Research Centre of Finland|
|Number of pages||114|
|Publication status||Published - 2004|
|MoE publication type||Not Eligible|
|Series||VTT Tiedotteita - Meddelanden - Research Notes|
- knowledge-intensive service activities
- systemic innovations
- health care