Knowledge intensive service concepts for fleet asset management

Finnish technology companies have shifted their focus from product delivery to life cycle services. At present these companies are aiming to develop global fleet based industrial services, which could be seen as means to increase their competitiveness. In order to manage the risk related to the fleet service delivery and provide services adding customer value, these services are information intensive and require life-cycle data collection from the customer sites. At the moment technical and economic life-cycle data is often fragmented in business ecosystems (networks) and its full business potential is rarely utilized. Therefore, innovative technological and business model solutions are needed which better enable integration, harmonization, sharing and standardization of life-cycle data. The key to novel service delivery is, however, to process and upgrade the accumulated data into business knowledge that can be used in important decision-making and network level cooperation. This should offer new opportunities not only for typical fleet services like maintenance but also to new earning logic, e.g. performance based contracts and shared use of assets, to 3rd party services and even to novel digital product lines. This deliverable is the second in the series of reports representing the description of Data to Business Knowledge (D2BK) model and its implementation in industrial ecosystems. The findings presented in this publication are from the project Fleet based industrial data symbiosis (FIMECC/S4Fleet P3). The publication presents the State-of-the-practice in value-based asset and fleet management services and the results of their comparison against D2KB were presented. Also companies participating in S4Fleet P3 have presented their preliminary fleet service concepts which were analysed from the perspective of D2BK-model. These studies were conducted in order to find out how the D2BK model can be utilised in the assessment and development of fleet service concepts. This publication presents some existing services and service concepts descriptions that are related to fleet data management. The list of concepts related to fleet asset management that were presented in deliverable 1 (Kortelainen et al. 2015) is complemented by concepts found in the interviews and case studies conducted for the project. The services and service concepts are described shortly. A more detailed analysis of the service and service concepts, based on the data used, data refinement methods and value of data, is also presented. Based on the presentations of companies in S4Fleet P3 kick-off workshop, the fleet service concepts are analysed from the perspective of the first version of D2BK-model. Also the fleet asset management concepts of companies are analysed in the same way as the service concepts found in the literature. The comparison of these knowledge intensive service concepts with the D2KB model was determined by the expert judgment of the researchers.