Knowledge sharing solutions for field service personnel: Data gathering and reporting

Tuuli Keskinen, Santeri Saarinen, Juho Hella, Ville Mäkelä, Markku Turunen, Jaakko Hakulinen, Susanna Aromaa, Antti Väätänen, Juha Valtonen, Ville Rauhala, Antti Niemelä

    Research output: Chapter in Book/Report/Conference proceedingChapter or book articleProfessional


    We investigated techniques to improve data gathering and reporting. Here, we concentrate on wearable devices, omnidirectional content, and speech-based interaction with a maintenance support system. Wearable technologies can be used for utilizing information and reporting online and on-site. Omnidirectional pictures and videos can be used as a way of recording tacit knowledge and to monitor certain information, which in turn may be utilized in maintenance planning, guidance, and training. Speech-based interaction, especially speech recognition based input, can be used in more traditional reporting, or in going through a step-based task list.
    Original languageEnglish
    Title of host publicationS-STEP - Smart Technologies for Lifecycle Performance
    Subtitle of host publicationFinal Report
    Place of PublicationTampere
    PublisherDIMECC Oy
    ISBN (Electronic)978-952-238-179-8
    ISBN (Print)978-952-238-178-1
    Publication statusPublished - 2017
    MoE publication typeD2 Article in professional manuals or guides or professional information systems or text book material

    Publication series

    SeriesDIMECC Publications Series


    • industrial maintenance work
    • knowledge sharing
    • wearable devices
    • speech interaction


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