Knowledge sharing solutions for field service personnel: Data gathering and reporting

Tuuli Keskinen, Santeri Saarinen, Juho Hella, Ville Mäkelä, Markku Turunen, Jaakko Hakulinen, Susanna Aromaa, Antti Väätänen, Juha Valtonen, Ville Rauhala, Antti Niemelä

    Research output: Chapter in Book/Report/Conference proceedingChapter or book articleProfessional

    Abstract

    We investigated techniques to improve data gathering and reporting. Here, we concentrate on wearable devices, omnidirectional content, and speech-based interaction with a maintenance support system. Wearable technologies can be used for utilizing information and reporting online and on-site. Omnidirectional pictures and videos can be used as a way of recording tacit knowledge and to monitor certain information, which in turn may be utilized in maintenance planning, guidance, and training. Speech-based interaction, especially speech recognition based input, can be used in more traditional reporting, or in going through a step-based task list.
    Original languageEnglish
    Title of host publicationS-STEP - Smart Technologies for Lifecycle Performance
    Subtitle of host publicationFinal Report
    Pages116-121
    Publication statusPublished - 2017
    MoE publication typeD2 Article in professional manuals or guides or professional information systems or text book material

    Publication series

    SeriesDIMECC Publications Series
    Volume11
    ISSN2489-4923

    Fingerprint

    Personnel
    Speech recognition
    Planning
    Wearable technology

    Keywords

    • industrial maintenance work
    • knowledge sharing
    • wearable devices
    • speech interaction

    Cite this

    Keskinen, T., Saarinen, S., Hella, J., Mäkelä, V., Turunen, M., Hakulinen, J., ... Niemelä, A. (2017). Knowledge sharing solutions for field service personnel: Data gathering and reporting. In S-STEP - Smart Technologies for Lifecycle Performance: Final Report (pp. 116-121). DIMECC Publications Series, Vol.. 11
    Keskinen, Tuuli ; Saarinen, Santeri ; Hella, Juho ; Mäkelä, Ville ; Turunen, Markku ; Hakulinen, Jaakko ; Aromaa, Susanna ; Väätänen, Antti ; Valtonen, Juha ; Rauhala, Ville ; Niemelä, Antti. / Knowledge sharing solutions for field service personnel : Data gathering and reporting. S-STEP - Smart Technologies for Lifecycle Performance: Final Report. 2017. pp. 116-121 (DIMECC Publications Series, Vol. 11).
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    Keskinen, T, Saarinen, S, Hella, J, Mäkelä, V, Turunen, M, Hakulinen, J, Aromaa, S, Väätänen, A, Valtonen, J, Rauhala, V & Niemelä, A 2017, Knowledge sharing solutions for field service personnel: Data gathering and reporting. in S-STEP - Smart Technologies for Lifecycle Performance: Final Report. DIMECC Publications Series, vol. 11, pp. 116-121.

    Knowledge sharing solutions for field service personnel : Data gathering and reporting. / Keskinen, Tuuli; Saarinen, Santeri; Hella, Juho; Mäkelä, Ville; Turunen, Markku; Hakulinen, Jaakko; Aromaa, Susanna; Väätänen, Antti; Valtonen, Juha; Rauhala, Ville; Niemelä, Antti.

    S-STEP - Smart Technologies for Lifecycle Performance: Final Report. 2017. p. 116-121 (DIMECC Publications Series, Vol. 11).

    Research output: Chapter in Book/Report/Conference proceedingChapter or book articleProfessional

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    AU - Keskinen, Tuuli

    AU - Saarinen, Santeri

    AU - Hella, Juho

    AU - Mäkelä, Ville

    AU - Turunen, Markku

    AU - Hakulinen, Jaakko

    AU - Aromaa, Susanna

    AU - Väätänen, Antti

    AU - Valtonen, Juha

    AU - Rauhala, Ville

    AU - Niemelä, Antti

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    AB - We investigated techniques to improve data gathering and reporting. Here, we concentrate on wearable devices, omnidirectional content, and speech-based interaction with a maintenance support system. Wearable technologies can be used for utilizing information and reporting online and on-site. Omnidirectional pictures and videos can be used as a way of recording tacit knowledge and to monitor certain information, which in turn may be utilized in maintenance planning, guidance, and training. Speech-based interaction, especially speech recognition based input, can be used in more traditional reporting, or in going through a step-based task list.

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    KW - wearable devices

    KW - speech interaction

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    BT - S-STEP - Smart Technologies for Lifecycle Performance

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    Keskinen T, Saarinen S, Hella J, Mäkelä V, Turunen M, Hakulinen J et al. Knowledge sharing solutions for field service personnel: Data gathering and reporting. In S-STEP - Smart Technologies for Lifecycle Performance: Final Report. 2017. p. 116-121. (DIMECC Publications Series, Vol. 11).