Knowledge sharing solutions for field service personnel

Data gathering and reporting

Tuuli Keskinen, Santeri Saarinen, Juho Hella, Ville Mäkelä, Markku Turunen, Jaakko Hakulinen, Susanna Aromaa, Antti Väätänen, Juha Valtonen, Ville Rauhala, Antti Niemelä

Research output: Chapter in Book/Report/Conference proceedingChapter or book articleProfessional

Abstract

We investigated techniques to improve data gathering and reporting. Here, we concentrate on wearable devices, omnidirectional content, and speech-based interaction with a maintenance support system. Wearable technologies can be used for utilizing information and reporting online and on-site. Omnidirectional pictures and videos can be used as a way of recording tacit knowledge and to monitor certain information, which in turn may be utilized in maintenance planning, guidance, and training. Speech-based interaction, especially speech recognition based input, can be used in more traditional reporting, or in going through a step-based task list.
Original languageEnglish
Title of host publicationS-STEP - Smart Technologies for Lifecycle Performance
Subtitle of host publicationFinal Report
Pages116-121
Publication statusPublished - 2017
MoE publication typeD2 Article in professional manuals or guides or professional information systems or text book material

Publication series

NameDIMECC Publications Series
PublisherDIMECC Oy
Volume11
ISSN (Print)2342-2696

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Personnel
Speech recognition
Planning
Wearable technology

Keywords

  • industrial maintenance work
  • knowledge sharing
  • wearable devices
  • speech interaction

Cite this

Keskinen, T., Saarinen, S., Hella, J., Mäkelä, V., Turunen, M., Hakulinen, J., ... Niemelä, A. (2017). Knowledge sharing solutions for field service personnel: Data gathering and reporting. In S-STEP - Smart Technologies for Lifecycle Performance: Final Report (pp. 116-121). DIMECC Publications Series, Vol.. 11
Keskinen, Tuuli ; Saarinen, Santeri ; Hella, Juho ; Mäkelä, Ville ; Turunen, Markku ; Hakulinen, Jaakko ; Aromaa, Susanna ; Väätänen, Antti ; Valtonen, Juha ; Rauhala, Ville ; Niemelä, Antti. / Knowledge sharing solutions for field service personnel : Data gathering and reporting. S-STEP - Smart Technologies for Lifecycle Performance: Final Report. 2017. pp. 116-121 (DIMECC Publications Series, Vol. 11).
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Keskinen, T, Saarinen, S, Hella, J, Mäkelä, V, Turunen, M, Hakulinen, J, Aromaa, S, Väätänen, A, Valtonen, J, Rauhala, V & Niemelä, A 2017, Knowledge sharing solutions for field service personnel: Data gathering and reporting. in S-STEP - Smart Technologies for Lifecycle Performance: Final Report. DIMECC Publications Series, vol. 11, pp. 116-121.

Knowledge sharing solutions for field service personnel : Data gathering and reporting. / Keskinen, Tuuli; Saarinen, Santeri; Hella, Juho; Mäkelä, Ville; Turunen, Markku; Hakulinen, Jaakko; Aromaa, Susanna; Väätänen, Antti; Valtonen, Juha; Rauhala, Ville; Niemelä, Antti.

S-STEP - Smart Technologies for Lifecycle Performance: Final Report. 2017. p. 116-121 (DIMECC Publications Series, Vol. 11).

Research output: Chapter in Book/Report/Conference proceedingChapter or book articleProfessional

TY - CHAP

T1 - Knowledge sharing solutions for field service personnel

T2 - Data gathering and reporting

AU - Keskinen, Tuuli

AU - Saarinen, Santeri

AU - Hella, Juho

AU - Mäkelä, Ville

AU - Turunen, Markku

AU - Hakulinen, Jaakko

AU - Aromaa, Susanna

AU - Väätänen, Antti

AU - Valtonen, Juha

AU - Rauhala, Ville

AU - Niemelä, Antti

N1 - Project code: 108347

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Y1 - 2017

N2 - We investigated techniques to improve data gathering and reporting. Here, we concentrate on wearable devices, omnidirectional content, and speech-based interaction with a maintenance support system. Wearable technologies can be used for utilizing information and reporting online and on-site. Omnidirectional pictures and videos can be used as a way of recording tacit knowledge and to monitor certain information, which in turn may be utilized in maintenance planning, guidance, and training. Speech-based interaction, especially speech recognition based input, can be used in more traditional reporting, or in going through a step-based task list.

AB - We investigated techniques to improve data gathering and reporting. Here, we concentrate on wearable devices, omnidirectional content, and speech-based interaction with a maintenance support system. Wearable technologies can be used for utilizing information and reporting online and on-site. Omnidirectional pictures and videos can be used as a way of recording tacit knowledge and to monitor certain information, which in turn may be utilized in maintenance planning, guidance, and training. Speech-based interaction, especially speech recognition based input, can be used in more traditional reporting, or in going through a step-based task list.

KW - industrial maintenance work

KW - knowledge sharing

KW - wearable devices

KW - speech interaction

M3 - Chapter or book article

SN - 978-952-238-178-1

T3 - DIMECC Publications Series

SP - 116

EP - 121

BT - S-STEP - Smart Technologies for Lifecycle Performance

ER -

Keskinen T, Saarinen S, Hella J, Mäkelä V, Turunen M, Hakulinen J et al. Knowledge sharing solutions for field service personnel: Data gathering and reporting. In S-STEP - Smart Technologies for Lifecycle Performance: Final Report. 2017. p. 116-121. (DIMECC Publications Series, Vol. 11).