Knowledge sharing solutions for field service personnel: Data gathering and reporting

Tuuli Keskinen; Santeri Saarinen; Juho Hella; Ville Mäkelä; Markku Turunen; Jaakko Hakulinen; Susanna Aromaa; Antti Väätänen; Juha Valtonen; Ville Rauhala; Antti Niemelä

Knowledge sharing solutions for field service personnel: Data gathering and reporting

Tuuli Keskinen, Santeri Saarinen, Juho Hella, Ville Mäkelä, Markku Turunen, Jaakko Hakulinen, Susanna Aromaa, Antti Väätänen, Juha Valtonen, Ville Rauhala, Antti Niemelä

Research output: Chapter in Book/Report/Conference proceeding › Chapter or book article › Professional

Abstract

We investigated techniques to improve data gathering and reporting. Here, we concentrate on wearable devices, omnidirectional content, and speech-based interaction with a maintenance support system. Wearable technologies can be used for utilizing information and reporting online and on-site. Omnidirectional pictures and videos can be used as a way of recording tacit knowledge and to monitor certain information, which in turn may be utilized in maintenance planning, guidance, and training. Speech-based interaction, especially speech recognition based input, can be used in more traditional reporting, or in going through a step-based task list.

Original language	English
Title of host publication	S-STEP - Smart Technologies for Lifecycle Performance
Subtitle of host publication	Final Report
Place of Publication	Tampere
Publisher	DIMECC Oy
Pages	116-121
ISBN (Electronic)	978-952-238-179-8
ISBN (Print)	978-952-238-178-1
Publication status	Published - 2017
MoE publication type	D2 Article in professional manuals or guides or professional information systems or text book material

Publication series

Series	DIMECC Publications Series
Volume	11
ISSN	2489-4923

Keywords

industrial maintenance work
knowledge sharing
wearable devices
speech interaction

Cite this

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title = "Knowledge sharing solutions for field service personnel: Data gathering and reporting",

abstract = "We investigated techniques to improve data gathering and reporting. Here, we concentrate on wearable devices, omnidirectional content, and speech-based interaction with a maintenance support system. Wearable technologies can be used for utilizing information and reporting online and on-site. Omnidirectional pictures and videos can be used as a way of recording tacit knowledge and to monitor certain information, which in turn may be utilized in maintenance planning, guidance, and training. Speech-based interaction, especially speech recognition based input, can be used in more traditional reporting, or in going through a step-based task list.",

keywords = "industrial maintenance work, knowledge sharing, wearable devices, speech interaction",

author = "Tuuli Keskinen and Santeri Saarinen and Juho Hella and Ville M{\"a}kel{\"a} and Markku Turunen and Jaakko Hakulinen and Susanna Aromaa and Antti V{\"a}{\"a}t{\"a}nen and Juha Valtonen and Ville Rauhala and Antti Niemel{\"a}",

note = "Project code: 108347 ",

year = "2017",

language = "English",

isbn = "978-952-238-178-1",

series = "DIMECC Publications Series",

publisher = "DIMECC Oy",

pages = "116--121",

booktitle = "S-STEP - Smart Technologies for Lifecycle Performance",

address = "Finland",

}

Keskinen, T, Saarinen, S, Hella, J, Mäkelä, V, Turunen, M, Hakulinen, J, Aromaa, S , Väätänen, A, Valtonen, J, Rauhala, V & Niemelä, A 2017, Knowledge sharing solutions for field service personnel: Data gathering and reporting. in S-STEP - Smart Technologies for Lifecycle Performance: Final Report. DIMECC Oy, Tampere, DIMECC Publications Series, vol. 11, pp. 116-121.

Knowledge sharing solutions for field service personnel: Data gathering and reporting. / Keskinen, Tuuli; Saarinen, Santeri; Hella, Juho et al.
S-STEP - Smart Technologies for Lifecycle Performance: Final Report. Tampere: DIMECC Oy, 2017. p. 116-121 (DIMECC Publications Series, Vol. 11).

Research output: Chapter in Book/Report/Conference proceeding › Chapter or book article › Professional

TY - CHAP

T1 - Knowledge sharing solutions for field service personnel

T2 - Data gathering and reporting

AU - Keskinen, Tuuli

AU - Saarinen, Santeri

AU - Hella, Juho

AU - Mäkelä, Ville

AU - Turunen, Markku

AU - Hakulinen, Jaakko

AU - Aromaa, Susanna

AU - Väätänen, Antti

AU - Valtonen, Juha

AU - Rauhala, Ville

AU - Niemelä, Antti

N1 - Project code: 108347

PY - 2017

Y1 - 2017

N2 - We investigated techniques to improve data gathering and reporting. Here, we concentrate on wearable devices, omnidirectional content, and speech-based interaction with a maintenance support system. Wearable technologies can be used for utilizing information and reporting online and on-site. Omnidirectional pictures and videos can be used as a way of recording tacit knowledge and to monitor certain information, which in turn may be utilized in maintenance planning, guidance, and training. Speech-based interaction, especially speech recognition based input, can be used in more traditional reporting, or in going through a step-based task list.

AB - We investigated techniques to improve data gathering and reporting. Here, we concentrate on wearable devices, omnidirectional content, and speech-based interaction with a maintenance support system. Wearable technologies can be used for utilizing information and reporting online and on-site. Omnidirectional pictures and videos can be used as a way of recording tacit knowledge and to monitor certain information, which in turn may be utilized in maintenance planning, guidance, and training. Speech-based interaction, especially speech recognition based input, can be used in more traditional reporting, or in going through a step-based task list.

KW - industrial maintenance work

KW - knowledge sharing

KW - wearable devices

KW - speech interaction

UR - https://www.dimecc.com/wp-content/uploads/2019/06/DIMECC_FINAL_REPORT_11_S-Step.pdf

M3 - Chapter or book article

SN - 978-952-238-178-1

T3 - DIMECC Publications Series

SP - 116

EP - 121

BT - S-STEP - Smart Technologies for Lifecycle Performance

PB - DIMECC Oy

CY - Tampere

ER -

Knowledge sharing solutions for field service personnel: Data gathering and reporting

Abstract

Publication series

Keywords

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S-STEP: Smart technologies for lifecycle performance

Cite this

Knowledge sharing solutions for field service personnel: Data gathering and reporting

Abstract

Publication series

Keywords

Other files and links

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Projects

S-STEP: Smart technologies for lifecycle performance

Cite this