Knowledge sharing solutions for field service personnel: Data gathering and reporting

Tuuli Keskinen; Santeri Saarinen; Juho Hella; Ville Mäkelä; Markku Turunen; Jaakko Hakulinen; Susanna Aromaa; Antti Väätänen; Juha Valtonen; Ville Rauhala; Antti Niemelä

Knowledge sharing solutions for field service personnel: Data gathering and reporting

Tuuli Keskinen, Santeri Saarinen, Juho Hella, Ville Mäkelä, Markku Turunen, Jaakko Hakulinen, Susanna Aromaa, Antti Väätänen, Juha Valtonen, Ville Rauhala, Antti Niemelä

Research output: Chapter in Book/Report/Conference proceeding › Chapter or book article › Professional

Abstract

We investigated techniques to improve data gathering and reporting. Here, we concentrate on wearable devices, omnidirectional content, and speech-based interaction with a maintenance support system. Wearable technologies can be used for utilizing information and reporting online and on-site. Omnidirectional pictures and videos can be used as a way of recording tacit knowledge and to monitor certain information, which in turn may be utilized in maintenance planning, guidance, and training. Speech-based interaction, especially speech recognition based input, can be used in more traditional reporting, or in going through a step-based task list.

Original language	English
Title of host publication	S-STEP - Smart Technologies for Lifecycle Performance
Subtitle of host publication	Final Report
Place of Publication	Tampere
Publisher	DIMECC Oy
Pages	116-121
ISBN (Electronic)	978-952-238-179-8
ISBN (Print)	978-952-238-178-1
Publication status	Published - 2017
MoE publication type	D2 Article in professional manuals or guides or professional information systems or text book material

Publication series

Series	DIMECC Publications Series
Volume	11
ISSN	2489-4923

Keywords

industrial maintenance work
knowledge sharing
wearable devices
speech interaction

Cite this

Keskinen, T., Saarinen, S., Hella, J., Mäkelä, V., Turunen, M., Hakulinen, J., Aromaa, S., Väätänen, A., Valtonen, J., Rauhala, V., & Niemelä, A. (2017). Knowledge sharing solutions for field service personnel: Data gathering and reporting. In S-STEP - Smart Technologies for Lifecycle Performance: Final Report (pp. 116-121). DIMECC Oy. DIMECC Publications Series Vol. 11

@inbook{cfc1739cb6d942bf8cd6c61dc8bcac51,

title = "Knowledge sharing solutions for field service personnel: Data gathering and reporting",

abstract = "We investigated techniques to improve data gathering and reporting. Here, we concentrate on wearable devices, omnidirectional content, and speech-based interaction with a maintenance support system. Wearable technologies can be used for utilizing information and reporting online and on-site. Omnidirectional pictures and videos can be used as a way of recording tacit knowledge and to monitor certain information, which in turn may be utilized in maintenance planning, guidance, and training. Speech-based interaction, especially speech recognition based input, can be used in more traditional reporting, or in going through a step-based task list.",

keywords = "industrial maintenance work, knowledge sharing, wearable devices, speech interaction",

author = "Tuuli Keskinen and Santeri Saarinen and Juho Hella and Ville M{\"a}kel{\"a} and Markku Turunen and Jaakko Hakulinen and Susanna Aromaa and Antti V{\"a}{\"a}t{\"a}nen and Juha Valtonen and Ville Rauhala and Antti Niemel{\"a}",

note = "Project code: 108347 ",

year = "2017",

language = "English",

isbn = "978-952-238-178-1",

series = "DIMECC Publications Series",

publisher = "DIMECC Oy",

pages = "116--121",

booktitle = "S-STEP - Smart Technologies for Lifecycle Performance",

address = "Finland",

}

Keskinen, T, Saarinen, S, Hella, J, Mäkelä, V, Turunen, M, Hakulinen, J, Aromaa, S , Väätänen, A, Valtonen, J, Rauhala, V & Niemelä, A 2017, Knowledge sharing solutions for field service personnel: Data gathering and reporting. in S-STEP - Smart Technologies for Lifecycle Performance: Final Report. DIMECC Oy, Tampere, DIMECC Publications Series, vol. 11, pp. 116-121.

Knowledge sharing solutions for field service personnel : Data gathering and reporting. / Keskinen, Tuuli; Saarinen, Santeri; Hella, Juho et al.

S-STEP - Smart Technologies for Lifecycle Performance: Final Report. Tampere : DIMECC Oy, 2017. p. 116-121 (DIMECC Publications Series, Vol. 11).

Research output: Chapter in Book/Report/Conference proceeding › Chapter or book article › Professional

TY - CHAP

T1 - Knowledge sharing solutions for field service personnel

T2 - Data gathering and reporting

AU - Keskinen, Tuuli

AU - Saarinen, Santeri

AU - Hella, Juho

AU - Mäkelä, Ville

AU - Turunen, Markku

AU - Hakulinen, Jaakko

AU - Aromaa, Susanna

AU - Väätänen, Antti

AU - Valtonen, Juha

AU - Rauhala, Ville

AU - Niemelä, Antti

N1 - Project code: 108347

PY - 2017

Y1 - 2017

N2 - We investigated techniques to improve data gathering and reporting. Here, we concentrate on wearable devices, omnidirectional content, and speech-based interaction with a maintenance support system. Wearable technologies can be used for utilizing information and reporting online and on-site. Omnidirectional pictures and videos can be used as a way of recording tacit knowledge and to monitor certain information, which in turn may be utilized in maintenance planning, guidance, and training. Speech-based interaction, especially speech recognition based input, can be used in more traditional reporting, or in going through a step-based task list.

AB - We investigated techniques to improve data gathering and reporting. Here, we concentrate on wearable devices, omnidirectional content, and speech-based interaction with a maintenance support system. Wearable technologies can be used for utilizing information and reporting online and on-site. Omnidirectional pictures and videos can be used as a way of recording tacit knowledge and to monitor certain information, which in turn may be utilized in maintenance planning, guidance, and training. Speech-based interaction, especially speech recognition based input, can be used in more traditional reporting, or in going through a step-based task list.

KW - industrial maintenance work

KW - knowledge sharing

KW - wearable devices

KW - speech interaction

UR - https://www.dimecc.com/wp-content/uploads/2019/06/DIMECC_FINAL_REPORT_11_S-Step.pdf

M3 - Chapter or book article

SN - 978-952-238-178-1

T3 - DIMECC Publications Series

SP - 116

EP - 121

BT - S-STEP - Smart Technologies for Lifecycle Performance

PB - DIMECC Oy

CY - Tampere

ER -

Knowledge sharing solutions for field service personnel: Data gathering and reporting

Abstract

Publication series

Keywords

Other files and links

Fingerprint

S-STEP: Smart technologies for lifecycle performance

Cite this

Knowledge sharing solutions for field service personnel: Data gathering and reporting

Abstract

Publication series

Keywords

Other files and links

Fingerprint

Projects

S-STEP: Smart technologies for lifecycle performance

Cite this