@inbook{e2d014297674403e957384fb4bf8f7d3,
title = "Knowledge sharing solutions for field service personnel: Project motivation and achievements",
abstract = "The industrial internet and service business have potential for radical improvements in field services regarding service quality, work satisfaction, productivity, and risk reduction. In the DIMECC S-STEP program, we have developed augmented reality-based concepts of knowledge-sharing solutions for mobile service technicians. The user evaluations of the solutions have shown that fluent access to situationally relevant data in situationally relevant mode and automatic or effortless reporting have the potential to increase both productivity and work satisfaction.",
keywords = "industrial maintenance, knowledge sharing, maintenance work,, industrial internet",
author = "Eija Kaasinen and Susanna Aromaa and Jouni T{\"o}rnqvist",
note = "Project code: 108347 ",
year = "2017",
language = "English",
isbn = "978-952-238-178-1",
series = "DIMECC Publications Series",
publisher = "DIMECC Oy",
number = "11",
pages = "81--86",
booktitle = "S-STEP - Smart Technologies for Lifecycle Performance",
address = "Finland",
}