Knowledge sharing solutions for field service personnel: Project motivation and achievements

Eija Kaasinen; Susanna Aromaa; Jouni Törnqvist

Knowledge sharing solutions for field service personnel: Project motivation and achievements

Eija Kaasinen, Susanna Aromaa, Jouni Törnqvist

Research output: Chapter in Book/Report/Conference proceeding › Chapter or book article › Professional

Abstract

The industrial internet and service business have potential for radical improvements in field services regarding service quality, work satisfaction, productivity, and risk reduction. In the DIMECC S-STEP program, we have developed augmented reality-based concepts of knowledge-sharing solutions for mobile service technicians. The user evaluations of the solutions have shown that fluent access to situationally relevant data in situationally relevant mode and automatic or effortless reporting have the potential to increase both productivity and work satisfaction.

Original language	English
Title of host publication	S-STEP - Smart Technologies for Lifecycle Performance
Subtitle of host publication	Final Report 1/2017
Publisher	DIMECC Oy
Pages	81-86
ISBN (Electronic)	978-952-238-179-8
ISBN (Print)	978-952-238-178-1
Publication status	Published - 2017
MoE publication type	D2 Article in professional manuals or guides or professional information systems or text book material

Publication series

Series	DIMECC Publications Series
Number	11
ISSN	2489-4923

Keywords

industrial maintenance
knowledge sharing
maintenance work,
industrial internet

Cite this

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title = "Knowledge sharing solutions for field service personnel: Project motivation and achievements",

abstract = "The industrial internet and service business have potential for radical improvements in field services regarding service quality, work satisfaction, productivity, and risk reduction. In the DIMECC S-STEP program, we have developed augmented reality-based concepts of knowledge-sharing solutions for mobile service technicians. The user evaluations of the solutions have shown that fluent access to situationally relevant data in situationally relevant mode and automatic or effortless reporting have the potential to increase both productivity and work satisfaction.",

keywords = "industrial maintenance, knowledge sharing, maintenance work,, industrial internet",

author = "Eija Kaasinen and Susanna Aromaa and Jouni T{\"o}rnqvist",

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Knowledge sharing solutions for field service personnel : Project motivation and achievements. / Kaasinen, Eija ; Aromaa, Susanna; Törnqvist, Jouni.

S-STEP - Smart Technologies for Lifecycle Performance: Final Report 1/2017. DIMECC Oy, 2017. p. 81-86 (DIMECC Publications Series; No. 11).

Research output: Chapter in Book/Report/Conference proceeding › Chapter or book article › Professional

TY - CHAP

T1 - Knowledge sharing solutions for field service personnel

T2 - Project motivation and achievements

AU - Kaasinen, Eija

AU - Aromaa, Susanna

AU - Törnqvist, Jouni

N1 - Project code: 108347

PY - 2017

Y1 - 2017

N2 - The industrial internet and service business have potential for radical improvements in field services regarding service quality, work satisfaction, productivity, and risk reduction. In the DIMECC S-STEP program, we have developed augmented reality-based concepts of knowledge-sharing solutions for mobile service technicians. The user evaluations of the solutions have shown that fluent access to situationally relevant data in situationally relevant mode and automatic or effortless reporting have the potential to increase both productivity and work satisfaction.

AB - The industrial internet and service business have potential for radical improvements in field services regarding service quality, work satisfaction, productivity, and risk reduction. In the DIMECC S-STEP program, we have developed augmented reality-based concepts of knowledge-sharing solutions for mobile service technicians. The user evaluations of the solutions have shown that fluent access to situationally relevant data in situationally relevant mode and automatic or effortless reporting have the potential to increase both productivity and work satisfaction.

KW - industrial maintenance

KW - knowledge sharing

KW - maintenance work,

KW - industrial internet

UR - https://www.dimecc.com/wp-content/uploads/2019/06/DIMECC_FINAL_REPORT_11_S-Step.pdf

M3 - Chapter or book article

SN - 978-952-238-178-1

T3 - DIMECC Publications Series

SP - 81

EP - 86

BT - S-STEP - Smart Technologies for Lifecycle Performance

PB - DIMECC Oy

ER -

Knowledge sharing solutions for field service personnel: Project motivation and achievements

Abstract

Publication series

Keywords

Other files and links

Fingerprint

S-STEP: Smart technologies for lifecycle performance

Cite this

Knowledge sharing solutions for field service personnel: Project motivation and achievements

Abstract

Publication series

Keywords

Other files and links

Fingerprint

Projects

S-STEP: Smart technologies for lifecycle performance

Cite this