Abstract
| Original language | English |
|---|---|
| Title of host publication | S-STEP - Smart Technologies for Lifecycle Performance |
| Subtitle of host publication | Final Report 1/2017 |
| Pages | 81-86 |
| Publication status | Published - 2017 |
| MoE publication type | D2 Article in professional manuals or guides or professional information systems or text book material |
Publication series
| Series | DIMECC Publications Series |
|---|---|
| Number | 11 |
| ISSN | 2489-4923 |
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Keywords
- industrial maintenance
- knowledge sharing
- maintenance work,
- industrial internet
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Knowledge sharing solutions for field service personnel : Project motivation and achievements. / Kaasinen, Eija; Aromaa, Susanna; Törnqvist, Jouni.
S-STEP - Smart Technologies for Lifecycle Performance: Final Report 1/2017. 2017. p. 81-86 (DIMECC Publications Series; No. 11).Research output: Chapter in Book/Report/Conference proceeding › Chapter or book article › Professional
TY - CHAP
T1 - Knowledge sharing solutions for field service personnel
T2 - Project motivation and achievements
AU - Kaasinen, Eija
AU - Aromaa, Susanna
AU - Törnqvist, Jouni
N1 - Project code: 108347
PY - 2017
Y1 - 2017
N2 - The industrial internet and service business have potential for radical improvements in field services regarding service quality, work satisfaction, productivity, and risk reduction. In the DIMECC S-STEP program, we have developed augmented reality-based concepts of knowledge-sharing solutions for mobile service technicians. The user evaluations of the solutions have shown that fluent access to situationally relevant data in situationally relevant mode and automatic or effortless reporting have the potential to increase both productivity and work satisfaction.
AB - The industrial internet and service business have potential for radical improvements in field services regarding service quality, work satisfaction, productivity, and risk reduction. In the DIMECC S-STEP program, we have developed augmented reality-based concepts of knowledge-sharing solutions for mobile service technicians. The user evaluations of the solutions have shown that fluent access to situationally relevant data in situationally relevant mode and automatic or effortless reporting have the potential to increase both productivity and work satisfaction.
KW - industrial maintenance
KW - knowledge sharing
KW - maintenance work,
KW - industrial internet
M3 - Chapter or book article
SN - 978-952-238-178-1
T3 - DIMECC Publications Series
SP - 81
EP - 86
BT - S-STEP - Smart Technologies for Lifecycle Performance
ER -