Knowledge sharing solutions for field service personnel: Project motivation and achievements

Eija Kaasinen, Susanna Aromaa, Jouni Törnqvist

Research output: Chapter in Book/Report/Conference proceedingChapter or book articleProfessional

Abstract

The industrial internet and service business have potential for radical improvements in field services regarding service quality, work satisfaction, productivity, and risk reduction. In the DIMECC S-STEP program, we have developed augmented reality-based concepts of knowledge-sharing solutions for mobile service technicians. The user evaluations of the solutions have shown that fluent access to situationally relevant data in situationally relevant mode and automatic or effortless reporting have the potential to increase both productivity and work satisfaction.
Original languageEnglish
Title of host publicationS-STEP - Smart Technologies for Lifecycle Performance
Subtitle of host publication Final Report 1/2017
Pages81-86
Publication statusPublished - 2017
MoE publication typeD2 Article in professional manuals or guides or professional information systems or text book material

Publication series

SeriesDIMECC Publications Series
Number11
ISSN2489-4923

Fingerprint

Productivity
Personnel
Augmented reality
Internet
Industry

Keywords

  • industrial maintenance
  • knowledge sharing
  • maintenance work,
  • industrial internet

Cite this

Kaasinen, E., Aromaa, S., & Törnqvist, J. (2017). Knowledge sharing solutions for field service personnel: Project motivation and achievements. In S-STEP - Smart Technologies for Lifecycle Performance: Final Report 1/2017 (pp. 81-86). DIMECC Publications Series, No. 11
Kaasinen, Eija ; Aromaa, Susanna ; Törnqvist, Jouni. / Knowledge sharing solutions for field service personnel : Project motivation and achievements. S-STEP - Smart Technologies for Lifecycle Performance: Final Report 1/2017. 2017. pp. 81-86 (DIMECC Publications Series; No. 11).
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Kaasinen, E, Aromaa, S & Törnqvist, J 2017, Knowledge sharing solutions for field service personnel: Project motivation and achievements. in S-STEP - Smart Technologies for Lifecycle Performance: Final Report 1/2017. DIMECC Publications Series, no. 11, pp. 81-86.

Knowledge sharing solutions for field service personnel : Project motivation and achievements. / Kaasinen, Eija; Aromaa, Susanna; Törnqvist, Jouni.

S-STEP - Smart Technologies for Lifecycle Performance: Final Report 1/2017. 2017. p. 81-86 (DIMECC Publications Series; No. 11).

Research output: Chapter in Book/Report/Conference proceedingChapter or book articleProfessional

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Kaasinen E, Aromaa S, Törnqvist J. Knowledge sharing solutions for field service personnel: Project motivation and achievements. In S-STEP - Smart Technologies for Lifecycle Performance: Final Report 1/2017. 2017. p. 81-86. (DIMECC Publications Series; No. 11).