Knowledge sharing solutions for field service personnel: Project motivation and achievements

Eija Kaasinen, Susanna Aromaa, Jouni Törnqvist

    Research output: Chapter in Book/Report/Conference proceedingChapter or book articleProfessional


    The industrial internet and service business have potential for radical improvements in field services regarding service quality, work satisfaction, productivity, and risk reduction. In the DIMECC S-STEP program, we have developed augmented reality-based concepts of knowledge-sharing solutions for mobile service technicians. The user evaluations of the solutions have shown that fluent access to situationally relevant data in situationally relevant mode and automatic or effortless reporting have the potential to increase both productivity and work satisfaction.
    Original languageEnglish
    Title of host publicationS-STEP - Smart Technologies for Lifecycle Performance
    Subtitle of host publicationFinal Report 1/2017
    PublisherDIMECC Oy
    ISBN (Electronic) 978-952-238-179-8
    ISBN (Print)978-952-238-178-1
    Publication statusPublished - 2017
    MoE publication typeD2 Article in professional manuals or guides or professional information systems or text book material

    Publication series

    SeriesDIMECC Publications Series


    • industrial maintenance
    • knowledge sharing
    • maintenance work,
    • industrial internet


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