Knowledge sharing solutions for field service personnel: Project motivation and achievements

Eija Kaasinen; Susanna Aromaa; Jouni Törnqvist

Knowledge sharing solutions for field service personnel: Project motivation and achievements

Eija Kaasinen, Susanna Aromaa, Jouni Törnqvist

Research output: Chapter in Book/Report/Conference proceeding › Chapter or book article › Professional

Abstract

The industrial internet and service business have potential for radical improvements in field services regarding service quality, work satisfaction, productivity, and risk reduction. In the DIMECC S-STEP program, we have developed augmented reality-based concepts of knowledge-sharing solutions for mobile service technicians. The user evaluations of the solutions have shown that fluent access to situationally relevant data in situationally relevant mode and automatic or effortless reporting have the potential to increase both productivity and work satisfaction.

Original language	English
Title of host publication	S-STEP - Smart Technologies for Lifecycle Performance
Subtitle of host publication	Final Report 1/2017
Pages	81-86
Publication status	Published - 2017
MoE publication type	D2 Article in professional manuals or guides or professional information systems or text book material

Publication series

Series	DIMECC Publications Series
Number	11
ISSN	2489-4923

Keywords

industrial maintenance
knowledge sharing
maintenance work,
industrial internet

Access to Document

http://hightech.dimecc.com/results/final-report-s-step-smart-technologies-for-lifecycle-performance

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Kaasinen, E., Aromaa, S., & Törnqvist, J. (2017). Knowledge sharing solutions for field service personnel: Project motivation and achievements. In S-STEP - Smart Technologies for Lifecycle Performance: Final Report 1/2017 (pp. 81-86). DIMECC Publications Series, No. 11 http://hightech.dimecc.com/results/final-report-s-step-smart-technologies-for-lifecycle-performance

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abstract = "The industrial internet and service business have potential for radical improvements in field services regarding service quality, work satisfaction, productivity, and risk reduction. In the DIMECC S-STEP program, we have developed augmented reality-based concepts of knowledge-sharing solutions for mobile service technicians. The user evaluations of the solutions have shown that fluent access to situationally relevant data in situationally relevant mode and automatic or effortless reporting have the potential to increase both productivity and work satisfaction.",

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author = "Eija Kaasinen and Susanna Aromaa and Jouni T{\"o}rnqvist",

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year = "2017",

language = "English",

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Knowledge sharing solutions for field service personnel : Project motivation and achievements. / Kaasinen, Eija ; Aromaa, Susanna; Törnqvist, Jouni.

S-STEP - Smart Technologies for Lifecycle Performance: Final Report 1/2017. 2017. p. 81-86 (DIMECC Publications Series; No. 11).

Research output: Chapter in Book/Report/Conference proceeding › Chapter or book article › Professional

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KW - industrial internet

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