Knowledge sharing solutions for field service personnel: Remote assistance

    Research output: Chapter in Book/Report/Conference proceedingChapter or book articleProfessional


    Even if the maintenance technician has access to various knowledge sources during the maintenance operation, there is still sometimes a need for assistance from human experts. The industrial internet, as well as new interaction tools, provides promising solutions for remote assistance. Remote human assistance tools can support human-to-human collaboration by giving the remote expert a hands-on experience of the maintenance target, and on the other hand giving the maintenance technician in the field an experience of the presence of the supporting expert.
    Original languageEnglish
    Title of host publicationS-STEP - Smart Technologies for Lifecycle Performance
    Subtitle of host publicationFinal Report 1/2017
    Place of PublicationTampere
    PublisherDIMECC Oy
    ISBN (Print)978-952-238-178-1
    Publication statusPublished - 2017
    MoE publication typeD2 Article in professional manuals or guides or professional information systems or text book material

    Publication series

    SeriesDIMECC Publications Series


    • industrial maintenance work
    • remote assistance
    • remote operation


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