Knowledge sharing solutions for field service personnel: Remote assistance

    Research output: Chapter in Book/Report/Conference proceedingChapter or book articleProfessional

    Abstract

    Even if the maintenance technician has access to various knowledge sources during the maintenance operation, there is still sometimes a need for assistance from human experts. The industrial internet, as well as new interaction tools, provides promising solutions for remote assistance. Remote human assistance tools can support human-to-human collaboration by giving the remote expert a hands-on experience of the maintenance target, and on the other hand giving the maintenance technician in the field an experience of the presence of the supporting expert.
    Original languageEnglish
    Title of host publicationS-STEP - Smart Technologies for Lifecycle Performance
    Subtitle of host publication Final Report 1/2017
    Pages108-111
    Publication statusPublished - 2017
    MoE publication typeD2 Article in professional manuals or guides or professional information systems or text book material

    Publication series

    SeriesDIMECC Publications Series
    Volume11
    ISSN2489-4923

    Fingerprint

    Personnel
    Internet

    Keywords

    • industrial maintenance work
    • remote assistance
    • remote operation

    Cite this

    Åman, R., Aromaa, S., & Kaasinen, E. (2017). Knowledge sharing solutions for field service personnel: Remote assistance. In S-STEP - Smart Technologies for Lifecycle Performance: Final Report 1/2017 (pp. 108-111). DIMECC Publications Series, Vol.. 11
    Åman, Rafael ; Aromaa, Susanna ; Kaasinen, Eija. / Knowledge sharing solutions for field service personnel : Remote assistance. S-STEP - Smart Technologies for Lifecycle Performance: Final Report 1/2017. 2017. pp. 108-111 (DIMECC Publications Series, Vol. 11).
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    title = "Knowledge sharing solutions for field service personnel: Remote assistance",
    abstract = "Even if the maintenance technician has access to various knowledge sources during the maintenance operation, there is still sometimes a need for assistance from human experts. The industrial internet, as well as new interaction tools, provides promising solutions for remote assistance. Remote human assistance tools can support human-to-human collaboration by giving the remote expert a hands-on experience of the maintenance target, and on the other hand giving the maintenance technician in the field an experience of the presence of the supporting expert.",
    keywords = "industrial maintenance work, remote assistance, remote operation",
    author = "Rafael {\AA}man and Susanna Aromaa and Eija Kaasinen",
    note = "Project code: 108347",
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    isbn = "978-952-238-178-1",
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    Åman, R, Aromaa, S & Kaasinen, E 2017, Knowledge sharing solutions for field service personnel: Remote assistance. in S-STEP - Smart Technologies for Lifecycle Performance: Final Report 1/2017. DIMECC Publications Series, vol. 11, pp. 108-111.

    Knowledge sharing solutions for field service personnel : Remote assistance. / Åman, Rafael; Aromaa, Susanna; Kaasinen, Eija.

    S-STEP - Smart Technologies for Lifecycle Performance: Final Report 1/2017. 2017. p. 108-111 (DIMECC Publications Series, Vol. 11).

    Research output: Chapter in Book/Report/Conference proceedingChapter or book articleProfessional

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    T1 - Knowledge sharing solutions for field service personnel

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    AU - Åman, Rafael

    AU - Aromaa, Susanna

    AU - Kaasinen, Eija

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    PY - 2017

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    N2 - Even if the maintenance technician has access to various knowledge sources during the maintenance operation, there is still sometimes a need for assistance from human experts. The industrial internet, as well as new interaction tools, provides promising solutions for remote assistance. Remote human assistance tools can support human-to-human collaboration by giving the remote expert a hands-on experience of the maintenance target, and on the other hand giving the maintenance technician in the field an experience of the presence of the supporting expert.

    AB - Even if the maintenance technician has access to various knowledge sources during the maintenance operation, there is still sometimes a need for assistance from human experts. The industrial internet, as well as new interaction tools, provides promising solutions for remote assistance. Remote human assistance tools can support human-to-human collaboration by giving the remote expert a hands-on experience of the maintenance target, and on the other hand giving the maintenance technician in the field an experience of the presence of the supporting expert.

    KW - industrial maintenance work

    KW - remote assistance

    KW - remote operation

    M3 - Chapter or book article

    SN - 978-952-238-178-1

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    BT - S-STEP - Smart Technologies for Lifecycle Performance

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    Åman R, Aromaa S, Kaasinen E. Knowledge sharing solutions for field service personnel: Remote assistance. In S-STEP - Smart Technologies for Lifecycle Performance: Final Report 1/2017. 2017. p. 108-111. (DIMECC Publications Series, Vol. 11).