Knowledge sharing solutions for field service personnel: Remote assistance

Rafael Åman; Susanna Aromaa; Eija Kaasinen

Knowledge sharing solutions for field service personnel: Remote assistance

Rafael Åman, Susanna Aromaa, Eija Kaasinen

Lappeenranta-Lahti University of Technology LUT

Research output: Chapter in Book/Report/Conference proceeding › Chapter or book article › Professional

Abstract

Even if the maintenance technician has access to various knowledge sources during the maintenance operation, there is still sometimes a need for assistance from human experts. The industrial internet, as well as new interaction tools, provides promising solutions for remote assistance. Remote human assistance tools can support human-to-human collaboration by giving the remote expert a hands-on experience of the maintenance target, and on the other hand giving the maintenance technician in the field an experience of the presence of the supporting expert.

Original language	English
Title of host publication	S-STEP - Smart Technologies for Lifecycle Performance
Subtitle of host publication	Final Report 1/2017
Place of Publication	Tampere
Publisher	DIMECC Oy
Pages	108-111
ISBN (Print)	978-952-238-178-1
Publication status	Published - 2017
MoE publication type	D2 Article in professional manuals or guides or professional information systems or text book material

Publication series

Series	DIMECC Publications Series
Volume	11
ISSN	2489-4923

Keywords

industrial maintenance work
remote assistance
remote operation

Cite this

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title = "Knowledge sharing solutions for field service personnel: Remote assistance",

abstract = "Even if the maintenance technician has access to various knowledge sources during the maintenance operation, there is still sometimes a need for assistance from human experts. The industrial internet, as well as new interaction tools, provides promising solutions for remote assistance. Remote human assistance tools can support human-to-human collaboration by giving the remote expert a hands-on experience of the maintenance target, and on the other hand giving the maintenance technician in the field an experience of the presence of the supporting expert.",

keywords = "industrial maintenance work, remote assistance, remote operation",

author = "Rafael {\AA}man and Susanna Aromaa and Eija Kaasinen",

note = "Project code: 108347 ",

year = "2017",

language = "English",

isbn = "978-952-238-178-1",

series = "DIMECC Publications Series",

publisher = "DIMECC Oy",

pages = "108--111",

booktitle = "S-STEP - Smart Technologies for Lifecycle Performance",

address = "Finland",

}

Knowledge sharing solutions for field service personnel: Remote assistance. / Åman, Rafael ; Aromaa, Susanna ; Kaasinen, Eija.
S-STEP - Smart Technologies for Lifecycle Performance: Final Report 1/2017. Tampere: DIMECC Oy, 2017. p. 108-111 (DIMECC Publications Series, Vol. 11).

Research output: Chapter in Book/Report/Conference proceeding › Chapter or book article › Professional

TY - CHAP

T1 - Knowledge sharing solutions for field service personnel

T2 - Remote assistance

AU - Åman, Rafael

AU - Aromaa, Susanna

AU - Kaasinen, Eija

N1 - Project code: 108347

PY - 2017

Y1 - 2017

N2 - Even if the maintenance technician has access to various knowledge sources during the maintenance operation, there is still sometimes a need for assistance from human experts. The industrial internet, as well as new interaction tools, provides promising solutions for remote assistance. Remote human assistance tools can support human-to-human collaboration by giving the remote expert a hands-on experience of the maintenance target, and on the other hand giving the maintenance technician in the field an experience of the presence of the supporting expert.

AB - Even if the maintenance technician has access to various knowledge sources during the maintenance operation, there is still sometimes a need for assistance from human experts. The industrial internet, as well as new interaction tools, provides promising solutions for remote assistance. Remote human assistance tools can support human-to-human collaboration by giving the remote expert a hands-on experience of the maintenance target, and on the other hand giving the maintenance technician in the field an experience of the presence of the supporting expert.

KW - industrial maintenance work

KW - remote assistance

KW - remote operation

UR - https://www.dimecc.com/wp-content/uploads/2019/06/DIMECC_FINAL_REPORT_11_S-Step.pdf

M3 - Chapter or book article

SN - 978-952-238-178-1

T3 - DIMECC Publications Series

SP - 108

EP - 111

BT - S-STEP - Smart Technologies for Lifecycle Performance

PB - DIMECC Oy

CY - Tampere

ER -

Knowledge sharing solutions for field service personnel: Remote assistance

Abstract

Publication series

Keywords

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S-STEP: Smart technologies for lifecycle performance

Cite this

Knowledge sharing solutions for field service personnel: Remote assistance

Abstract

Publication series

Keywords

Other files and links

Fingerprint

Projects

S-STEP: Smart technologies for lifecycle performance

Cite this