Knowledge sharing solutions for field service personnel: Remote assistance

Research output: Chapter in Book/Report/Conference proceedingChapter or book articleProfessional

Abstract

Even if the maintenance technician has access to various knowledge sources during the maintenance operation, there is still sometimes a need for assistance from human experts. The industrial internet, as well as new interaction tools, provides promising solutions for remote assistance. Remote human assistance tools can support human-to-human collaboration by giving the remote expert a hands-on experience of the maintenance target, and on the other hand giving the maintenance technician in the field an experience of the presence of the supporting expert.
Original languageEnglish
Title of host publicationS-STEP - Smart Technologies for Lifecycle Performance
Subtitle of host publication Final Report 1/2017
Pages108-111
Publication statusPublished - 2017
MoE publication typeD2 Article in professional manuals or guides or professional information systems or text book material

Publication series

SeriesDIMECC Publications Series
Volume11
ISSN2489-4923

Fingerprint

Personnel
Internet

Keywords

  • industrial maintenance work
  • remote assistance
  • remote operation

Cite this

Åman, R., Aromaa, S., & Kaasinen, E. (2017). Knowledge sharing solutions for field service personnel: Remote assistance. In S-STEP - Smart Technologies for Lifecycle Performance: Final Report 1/2017 (pp. 108-111). DIMECC Publications Series, Vol.. 11
Åman, Rafael ; Aromaa, Susanna ; Kaasinen, Eija. / Knowledge sharing solutions for field service personnel : Remote assistance. S-STEP - Smart Technologies for Lifecycle Performance: Final Report 1/2017. 2017. pp. 108-111 (DIMECC Publications Series, Vol. 11).
@inbook{ce389aaac28a4f3782471f5d32955591,
title = "Knowledge sharing solutions for field service personnel: Remote assistance",
abstract = "Even if the maintenance technician has access to various knowledge sources during the maintenance operation, there is still sometimes a need for assistance from human experts. The industrial internet, as well as new interaction tools, provides promising solutions for remote assistance. Remote human assistance tools can support human-to-human collaboration by giving the remote expert a hands-on experience of the maintenance target, and on the other hand giving the maintenance technician in the field an experience of the presence of the supporting expert.",
keywords = "industrial maintenance work, remote assistance, remote operation",
author = "Rafael {\AA}man and Susanna Aromaa and Eija Kaasinen",
note = "Project code: 108347",
year = "2017",
language = "English",
isbn = "978-952-238-178-1",
series = "DIMECC Publications Series",
pages = "108--111",
booktitle = "S-STEP - Smart Technologies for Lifecycle Performance",

}

Åman, R, Aromaa, S & Kaasinen, E 2017, Knowledge sharing solutions for field service personnel: Remote assistance. in S-STEP - Smart Technologies for Lifecycle Performance: Final Report 1/2017. DIMECC Publications Series, vol. 11, pp. 108-111.

Knowledge sharing solutions for field service personnel : Remote assistance. / Åman, Rafael; Aromaa, Susanna; Kaasinen, Eija.

S-STEP - Smart Technologies for Lifecycle Performance: Final Report 1/2017. 2017. p. 108-111 (DIMECC Publications Series, Vol. 11).

Research output: Chapter in Book/Report/Conference proceedingChapter or book articleProfessional

TY - CHAP

T1 - Knowledge sharing solutions for field service personnel

T2 - Remote assistance

AU - Åman, Rafael

AU - Aromaa, Susanna

AU - Kaasinen, Eija

N1 - Project code: 108347

PY - 2017

Y1 - 2017

N2 - Even if the maintenance technician has access to various knowledge sources during the maintenance operation, there is still sometimes a need for assistance from human experts. The industrial internet, as well as new interaction tools, provides promising solutions for remote assistance. Remote human assistance tools can support human-to-human collaboration by giving the remote expert a hands-on experience of the maintenance target, and on the other hand giving the maintenance technician in the field an experience of the presence of the supporting expert.

AB - Even if the maintenance technician has access to various knowledge sources during the maintenance operation, there is still sometimes a need for assistance from human experts. The industrial internet, as well as new interaction tools, provides promising solutions for remote assistance. Remote human assistance tools can support human-to-human collaboration by giving the remote expert a hands-on experience of the maintenance target, and on the other hand giving the maintenance technician in the field an experience of the presence of the supporting expert.

KW - industrial maintenance work

KW - remote assistance

KW - remote operation

M3 - Chapter or book article

SN - 978-952-238-178-1

T3 - DIMECC Publications Series

SP - 108

EP - 111

BT - S-STEP - Smart Technologies for Lifecycle Performance

ER -

Åman R, Aromaa S, Kaasinen E. Knowledge sharing solutions for field service personnel: Remote assistance. In S-STEP - Smart Technologies for Lifecycle Performance: Final Report 1/2017. 2017. p. 108-111. (DIMECC Publications Series, Vol. 11).