Landmarks for the user experience in the cloud

Marjo Jaakola; Kaarina Karppinen; Kaisa Koskela-Huotari; Raija Kuusela; Kati Kuusinen; Ville Nore; Jarmo Palviainen; Päivi Romppanen; Virpi Roto; Andrey Sirotkin; Sari Vilminko; Kaisa Väänänen-Vaino-Mattila

Landmarks for the user experience in the cloud

Marjo Jaakola, Kaarina Karppinen, Kaisa Koskela-Huotari, Raija Kuusela, Kati Kuusinen, Ville Nore, Jarmo Palviainen, Päivi Romppanen, Virpi Roto, Andrey Sirotkin, Sari Vilminko (Editor), Kaisa Väänänen-Vaino-Mattila (Editor)

VTT Technical Research Centre of Finland

Research output: Book/Report › Book (editor) › Professional

Abstract

The four years (2010-2013) of the Finnish Cloud Software Program resulted in rich explorations and innovations in the area of user experience and service design in the Cloud. Based on that work, this book has three main parts. The first part sheds light on people's perceptions of the Cloud - what it means to them and how they "live" in the Cloud. The insights of this part provide a basis for understanding what kind of service user experience (UX) is needed to support to users' practices. The second part takes the developer's viewpoint and presents issues which can help develop successful Cloud services. The last part discusses how UX can give rise to new business and better business in the Cloud. Finally, the book presents two multiphase case studies, conducted as part of the Cloud Software Program. We believe that together these parts provide "landmarks" to what is important in Cloud UX development.

Original language	English
Place of Publication	Helsinki
Publisher	Cloud Software Finland
Number of pages	156
ISBN (Electronic)	978-952-93-2753-9
ISBN (Print)	978-952-93-2752-2
Publication status	Published - 2013
MoE publication type	D6 Edited professional books

Keywords

user experience
clouds
digital services
service design

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Cite this

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title = "Landmarks for the user experience in the cloud",

abstract = "The four years (2010-2013) of the Finnish Cloud Software Program resulted in rich explorations and innovations in the area of user experience and service design in the Cloud. Based on that work, this book has three main parts. The first part sheds light on people's perceptions of the Cloud - what it means to them and how they {"}live{"} in the Cloud. The insights of this part provide a basis for understanding what kind of service user experience (UX) is needed to support to users' practices. The second part takes the developer's viewpoint and presents issues which can help develop successful Cloud services. The last part discusses how UX can give rise to new business and better business in the Cloud. Finally, the book presents two multiphase case studies, conducted as part of the Cloud Software Program. We believe that together these parts provide {"}landmarks{"} to what is important in Cloud UX development.",

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author = "Marjo Jaakola and Kaarina Karppinen and Kaisa Koskela-Huotari and Raija Kuusela and Kati Kuusinen and Ville Nore and Jarmo Palviainen and P{\"a}ivi Romppanen and Virpi Roto and Andrey Sirotkin",

editor = "Sari Vilminko and Kaisa V{\"a}{\"a}n{\"a}nen-Vaino-Mattila",

note = "Project code: 70035 ",

year = "2013",

language = "English",

isbn = "978-952-93-2752-2",

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Landmarks for the user experience in the cloud. / Jaakola, Marjo; Karppinen, Kaarina; Koskela-Huotari, Kaisa; Kuusela, Raija; Kuusinen, Kati; Nore, Ville; Palviainen, Jarmo; Romppanen, Päivi; Roto, Virpi; Sirotkin, Andrey; Vilminko, Sari (Editor); Väänänen-Vaino-Mattila, Kaisa (Editor).

Helsinki : Cloud Software Finland, 2013. 156 p.

Research output: Book/Report › Book (editor) › Professional

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AU - Kuusinen, Kati

AU - Nore, Ville

AU - Palviainen, Jarmo

AU - Romppanen, Päivi

AU - Roto, Virpi

AU - Sirotkin, Andrey

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AB - The four years (2010-2013) of the Finnish Cloud Software Program resulted in rich explorations and innovations in the area of user experience and service design in the Cloud. Based on that work, this book has three main parts. The first part sheds light on people's perceptions of the Cloud - what it means to them and how they "live" in the Cloud. The insights of this part provide a basis for understanding what kind of service user experience (UX) is needed to support to users' practices. The second part takes the developer's viewpoint and presents issues which can help develop successful Cloud services. The last part discusses how UX can give rise to new business and better business in the Cloud. Finally, the book presents two multiphase case studies, conducted as part of the Cloud Software Program. We believe that together these parts provide "landmarks" to what is important in Cloud UX development.

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KW - digital services

KW - service design

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