The four years (2010-2013) of the Finnish Cloud Software Program resulted in rich explorations and innovations in the area of user experience and service design in the Cloud. Based on that work, this book has three main parts. The first part sheds light on people's perceptions of the Cloud - what it means to them and how they "live" in the Cloud. The insights of this part provide a basis for understanding what kind of service user experience (UX) is needed to support to users' practices. The second part takes the developer's viewpoint and presents issues which can help develop successful Cloud services. The last part discusses how UX can give rise to new business and better business in the Cloud. Finally, the book presents two multiphase case studies, conducted as part of the Cloud Software Program. We believe that together these parts provide "landmarks" to what is important in Cloud UX development.
|Place of Publication||Helsinki|
|Publisher||Cloud Software Finland|
|Number of pages||156|
|Publication status||Published - 2013|
|MoE publication type||D6 Edited professional books|
- user experience
- digital services
- service design
Jaakola, M., Karppinen, K., Koskela-Huotari, K., Kuusela, R., Kuusinen, K., Nore, V., Palviainen, J., Romppanen, P., Roto, V., Sirotkin, A., Vilminko, S. (Ed.), & Väänänen-Vaino-Mattila, K. (Ed.) (2013). Landmarks for the user experience in the cloud
. Cloud Software Finland.