Landmarks for the user experience in the cloud

Marjo Jaakola, Kaarina Karppinen, Kaisa Koskela-Huotari, Raija Kuusela, Kati Kuusinen, Ville Nore, Jarmo Palviainen, Päivi Romppanen, Virpi Roto, Andrey Sirotkin, Sari Vilminko (Editor), Kaisa Väänänen-Vaino-Mattila (Editor)

Research output: Book/ReportBook (editor)Professional

Abstract

The four years (2010-2013) of the Finnish Cloud Software Program resulted in rich explorations and innovations in the area of user experience and service design in the Cloud. Based on that work, this book has three main parts. The first part sheds light on people's perceptions of the Cloud - what it means to them and how they "live" in the Cloud. The insights of this part provide a basis for understanding what kind of service user experience (UX) is needed to support to users' practices. The second part takes the developer's viewpoint and presents issues which can help develop successful Cloud services. The last part discusses how UX can give rise to new business and better business in the Cloud. Finally, the book presents two multiphase case studies, conducted as part of the Cloud Software Program. We believe that together these parts provide "landmarks" to what is important in Cloud UX development.
Original languageEnglish
Place of PublicationHelsinki
PublisherCloud Software Finland
Number of pages156
ISBN (Electronic)978-952-93-2753-9
ISBN (Print)978-952-93-2752-2
Publication statusPublished - 2013
MoE publication typeD6 Edited professional books

Keywords

  • user experience
  • clouds
  • digital services
  • service design

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