TY - CHAP
T1 - Life-based design to ensure that technology is fit for life
AU - Leikas, Jaana
AU - Ikonen, Veikko
PY - 2013
Y1 - 2013
N2 - New information and communications technology (ICT)
issues, such as embeddedness and mobility, are changing
our relationship to the environment, to other people, and
even with ourselves. Using ICT is seen as an
indispensable grammar of modern life [20-21]. Without it,
one cannot fully participate in the society, plan one's
life, or express oneself.
Citizens of modern society face, with increasing speed,
rapid technical development and growth of complexity in
their environment. Nearly all public services employ
information technology. At the same time, the structure
of consumption has changed and the goods have become
increasingly complex. ICT-literacy is needed in
education, work, and hobbies, and even social contacts
are organised more and more through information and
communication technologies. Unfortunately, this
development is not always a positive one; for example,
many older people face difficulties and anxiety when
trying to adopt new technologies [4, 13, 16-17]. This is,
in most cases, due to failure in the design, specifically
inability of the ICT design to consider everyday life
properly, and the goals that people have in it.
People have diverse expectations of the emerging
technologies. These expectations originate in several
forms of life and the needs associated with them in
different life settings [7-8, 19]. For example, ageing
people's consciousness of their well-being and health has
increased. In growing numbers, older adults take care of
their own fitness and health [5], and technology is
welcomed as a tool for reaching this goal. However,
ageing people experience technology and adapt it in a
manner that many times contradicts that of the young.
Accordingly, technology that is designed from the
perspectives of young users is often found to be somehow
complex, obscure, confusing, and not aesthetically
pleasing by older adults. In the worst case, it is
stigmatising and violates privacy [12], and it does not
meet the needs of older people at an emotional level. In
development of the information society, one should
consider how the various needs and expectations of all
generations, who differ in background, could best be met.
In the discussion that follows, we examine design of the
information society from the angle of Life-Based Design,
including ethical design and co-design.
AB - New information and communications technology (ICT)
issues, such as embeddedness and mobility, are changing
our relationship to the environment, to other people, and
even with ourselves. Using ICT is seen as an
indispensable grammar of modern life [20-21]. Without it,
one cannot fully participate in the society, plan one's
life, or express oneself.
Citizens of modern society face, with increasing speed,
rapid technical development and growth of complexity in
their environment. Nearly all public services employ
information technology. At the same time, the structure
of consumption has changed and the goods have become
increasingly complex. ICT-literacy is needed in
education, work, and hobbies, and even social contacts
are organised more and more through information and
communication technologies. Unfortunately, this
development is not always a positive one; for example,
many older people face difficulties and anxiety when
trying to adopt new technologies [4, 13, 16-17]. This is,
in most cases, due to failure in the design, specifically
inability of the ICT design to consider everyday life
properly, and the goals that people have in it.
People have diverse expectations of the emerging
technologies. These expectations originate in several
forms of life and the needs associated with them in
different life settings [7-8, 19]. For example, ageing
people's consciousness of their well-being and health has
increased. In growing numbers, older adults take care of
their own fitness and health [5], and technology is
welcomed as a tool for reaching this goal. However,
ageing people experience technology and adapt it in a
manner that many times contradicts that of the young.
Accordingly, technology that is designed from the
perspectives of young users is often found to be somehow
complex, obscure, confusing, and not aesthetically
pleasing by older adults. In the worst case, it is
stigmatising and violates privacy [12], and it does not
meet the needs of older people at an emotional level. In
development of the information society, one should
consider how the various needs and expectations of all
generations, who differ in background, could best be met.
In the discussion that follows, we examine design of the
information society from the angle of Life-Based Design,
including ethical design and co-design.
M3 - Chapter or book article
SN - 978-951-38-7968-6
T3 - VTT Research Highlights
SP - 23
EP - 29
BT - Highlights in service research
PB - VTT Technical Research Centre of Finland
CY - Espoo
ER -