Life-based design to ensure that technology is fit for life

Research output: Chapter in Book/Report/Conference proceedingChapter or book articleProfessional

Abstract

New information and communications technology (ICT) issues, such as embeddedness and mobility, are changing our relationship to the environment, to other people, and even with ourselves. Using ICT is seen as an indispensable grammar of modern life [20-21]. Without it, one cannot fully participate in the society, plan one's life, or express oneself. Citizens of modern society face, with increasing speed, rapid technical development and growth of complexity in their environment. Nearly all public services employ information technology. At the same time, the structure of consumption has changed and the goods have become increasingly complex. ICT-literacy is needed in education, work, and hobbies, and even social contacts are organised more and more through information and communication technologies. Unfortunately, this development is not always a positive one; for example, many older people face difficulties and anxiety when trying to adopt new technologies [4, 13, 16-17]. This is, in most cases, due to failure in the design, specifically inability of the ICT design to consider everyday life properly, and the goals that people have in it. People have diverse expectations of the emerging technologies. These expectations originate in several forms of life and the needs associated with them in different life settings [7-8, 19]. For example, ageing people's consciousness of their well-being and health has increased. In growing numbers, older adults take care of their own fitness and health [5], and technology is welcomed as a tool for reaching this goal. However, ageing people experience technology and adapt it in a manner that many times contradicts that of the young. Accordingly, technology that is designed from the perspectives of young users is often found to be somehow complex, obscure, confusing, and not aesthetically pleasing by older adults. In the worst case, it is stigmatising and violates privacy [12], and it does not meet the needs of older people at an emotional level. In development of the information society, one should consider how the various needs and expectations of all generations, who differ in background, could best be met. In the discussion that follows, we examine design of the information society from the angle of Life-Based Design, including ethical design and co-design.
Original languageEnglish
Title of host publicationHighlights in service research
Place of PublicationEspoo
PublisherVTT Technical Research Centre of Finland
Pages23-29
ISBN (Electronic)978-951-38-7969-3
ISBN (Print)978-951-38-7968-6
Publication statusPublished - 2013
MoE publication typeNot Eligible

Publication series

SeriesVTT Research Highlights
Number6
ISSN2242-1173

Fingerprint

information technology
communication technology
information society
new technology
social relations
recreational activity
technical development
health
fitness
public service
everyday life
consciousness
privacy
grammar
well-being
literacy
anxiety
citizen
education
experience

Cite this

Leikas, J., & Ikonen, V. (2013). Life-based design to ensure that technology is fit for life. In Highlights in service research (pp. 23-29). Espoo: VTT Technical Research Centre of Finland. VTT Research Highlights, No. 6
Leikas, Jaana ; Ikonen, Veikko. / Life-based design to ensure that technology is fit for life. Highlights in service research. Espoo : VTT Technical Research Centre of Finland, 2013. pp. 23-29 (VTT Research Highlights; No. 6).
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Leikas, J & Ikonen, V 2013, Life-based design to ensure that technology is fit for life. in Highlights in service research. VTT Technical Research Centre of Finland, Espoo, VTT Research Highlights, no. 6, pp. 23-29.

Life-based design to ensure that technology is fit for life. / Leikas, Jaana; Ikonen, Veikko.

Highlights in service research. Espoo : VTT Technical Research Centre of Finland, 2013. p. 23-29 (VTT Research Highlights; No. 6).

Research output: Chapter in Book/Report/Conference proceedingChapter or book articleProfessional

TY - CHAP

T1 - Life-based design to ensure that technology is fit for life

AU - Leikas, Jaana

AU - Ikonen, Veikko

PY - 2013

Y1 - 2013

N2 - New information and communications technology (ICT) issues, such as embeddedness and mobility, are changing our relationship to the environment, to other people, and even with ourselves. Using ICT is seen as an indispensable grammar of modern life [20-21]. Without it, one cannot fully participate in the society, plan one's life, or express oneself. Citizens of modern society face, with increasing speed, rapid technical development and growth of complexity in their environment. Nearly all public services employ information technology. At the same time, the structure of consumption has changed and the goods have become increasingly complex. ICT-literacy is needed in education, work, and hobbies, and even social contacts are organised more and more through information and communication technologies. Unfortunately, this development is not always a positive one; for example, many older people face difficulties and anxiety when trying to adopt new technologies [4, 13, 16-17]. This is, in most cases, due to failure in the design, specifically inability of the ICT design to consider everyday life properly, and the goals that people have in it. People have diverse expectations of the emerging technologies. These expectations originate in several forms of life and the needs associated with them in different life settings [7-8, 19]. For example, ageing people's consciousness of their well-being and health has increased. In growing numbers, older adults take care of their own fitness and health [5], and technology is welcomed as a tool for reaching this goal. However, ageing people experience technology and adapt it in a manner that many times contradicts that of the young. Accordingly, technology that is designed from the perspectives of young users is often found to be somehow complex, obscure, confusing, and not aesthetically pleasing by older adults. In the worst case, it is stigmatising and violates privacy [12], and it does not meet the needs of older people at an emotional level. In development of the information society, one should consider how the various needs and expectations of all generations, who differ in background, could best be met. In the discussion that follows, we examine design of the information society from the angle of Life-Based Design, including ethical design and co-design.

AB - New information and communications technology (ICT) issues, such as embeddedness and mobility, are changing our relationship to the environment, to other people, and even with ourselves. Using ICT is seen as an indispensable grammar of modern life [20-21]. Without it, one cannot fully participate in the society, plan one's life, or express oneself. Citizens of modern society face, with increasing speed, rapid technical development and growth of complexity in their environment. Nearly all public services employ information technology. At the same time, the structure of consumption has changed and the goods have become increasingly complex. ICT-literacy is needed in education, work, and hobbies, and even social contacts are organised more and more through information and communication technologies. Unfortunately, this development is not always a positive one; for example, many older people face difficulties and anxiety when trying to adopt new technologies [4, 13, 16-17]. This is, in most cases, due to failure in the design, specifically inability of the ICT design to consider everyday life properly, and the goals that people have in it. People have diverse expectations of the emerging technologies. These expectations originate in several forms of life and the needs associated with them in different life settings [7-8, 19]. For example, ageing people's consciousness of their well-being and health has increased. In growing numbers, older adults take care of their own fitness and health [5], and technology is welcomed as a tool for reaching this goal. However, ageing people experience technology and adapt it in a manner that many times contradicts that of the young. Accordingly, technology that is designed from the perspectives of young users is often found to be somehow complex, obscure, confusing, and not aesthetically pleasing by older adults. In the worst case, it is stigmatising and violates privacy [12], and it does not meet the needs of older people at an emotional level. In development of the information society, one should consider how the various needs and expectations of all generations, who differ in background, could best be met. In the discussion that follows, we examine design of the information society from the angle of Life-Based Design, including ethical design and co-design.

M3 - Chapter or book article

SN - 978-951-38-7968-6

T3 - VTT Research Highlights

SP - 23

EP - 29

BT - Highlights in service research

PB - VTT Technical Research Centre of Finland

CY - Espoo

ER -

Leikas J, Ikonen V. Life-based design to ensure that technology is fit for life. In Highlights in service research. Espoo: VTT Technical Research Centre of Finland. 2013. p. 23-29. (VTT Research Highlights; No. 6).