Logistics operator as value creator in the industrial SME's distribution network

Kai Häkkinen, Outi Kettunen

Research output: Contribution to conferenceConference articleScientificpeer-review

Abstract

Internationalisation of industrial SMEs introduces many kinds of problems to be solved. There is an evident need to design and implement a distribution network (downstream network) based on different kinds of business partners.
The basics of the business are transport, warehousing, forwarding, marketing and sales operations. In addition to these activities, customer service functions, such as technical support, spare part sales, document distribution, maintenance, software updates, tracking and tracing, and other functions, need to be established. The Internet and other related ICT technologies provide the opportunity to develop new kinds of services for end-users and distribution network partners. The purpose of this study is to investigate how the third-party logistics service provider (3PL) might manage the development trend illustrated above. The question concerns the 3PL partner's possibilities to develop its own operations to create more added value for the principals, end-users and other business partners.
Original languageEnglish
Publication statusPublished - 2014
MoE publication typeNot Eligible
Event19th Annual Logistics Research Network (LRN) Conference - Huddersfield, United Kingdom
Duration: 3 Sep 20145 Sep 2014
Conference number: 19

Conference

Conference19th Annual Logistics Research Network (LRN) Conference
Abbreviated titleLRN 2014
CountryUnited Kingdom
CityHuddersfield
Period3/09/145/09/14

Fingerprint

Small and medium-sized enterprises
Logistics
Operator
Distribution network
End users
Added value
Internationalization
Marketing
Spare parts
World Wide Web
Customer service
Software maintenance
Logistics service providers
Warehousing
Third-party logistics

Cite this

Häkkinen, K., & Kettunen, O. (2014). Logistics operator as value creator in the industrial SME's distribution network. Paper presented at 19th Annual Logistics Research Network (LRN) Conference, Huddersfield, United Kingdom.
Häkkinen, Kai ; Kettunen, Outi. / Logistics operator as value creator in the industrial SME's distribution network. Paper presented at 19th Annual Logistics Research Network (LRN) Conference, Huddersfield, United Kingdom.
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Häkkinen, K & Kettunen, O 2014, 'Logistics operator as value creator in the industrial SME's distribution network' Paper presented at 19th Annual Logistics Research Network (LRN) Conference, Huddersfield, United Kingdom, 3/09/14 - 5/09/14, .

Logistics operator as value creator in the industrial SME's distribution network. / Häkkinen, Kai; Kettunen, Outi.

2014. Paper presented at 19th Annual Logistics Research Network (LRN) Conference, Huddersfield, United Kingdom.

Research output: Contribution to conferenceConference articleScientificpeer-review

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AU - Häkkinen, Kai

AU - Kettunen, Outi

PY - 2014

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AB - Internationalisation of industrial SMEs introduces many kinds of problems to be solved. There is an evident need to design and implement a distribution network (downstream network) based on different kinds of business partners. The basics of the business are transport, warehousing, forwarding, marketing and sales operations. In addition to these activities, customer service functions, such as technical support, spare part sales, document distribution, maintenance, software updates, tracking and tracing, and other functions, need to be established. The Internet and other related ICT technologies provide the opportunity to develop new kinds of services for end-users and distribution network partners. The purpose of this study is to investigate how the third-party logistics service provider (3PL) might manage the development trend illustrated above. The question concerns the 3PL partner's possibilities to develop its own operations to create more added value for the principals, end-users and other business partners.

M3 - Conference article

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Häkkinen K, Kettunen O. Logistics operator as value creator in the industrial SME's distribution network. 2014. Paper presented at 19th Annual Logistics Research Network (LRN) Conference, Huddersfield, United Kingdom.