Logistics operator as value creator in the industrial SME's distribution network

Kai Häkkinen, Outi Kettunen

    Research output: Contribution to conferenceConference articleScientificpeer-review

    Abstract

    Internationalisation of industrial SMEs introduces many kinds of problems to be solved. There is an evident need to design and implement a distribution network (downstream network) based on different kinds of business partners.
    The basics of the business are transport, warehousing, forwarding, marketing and sales operations. In addition to these activities, customer service functions, such as technical support, spare part sales, document distribution, maintenance, software updates, tracking and tracing, and other functions, need to be established. The Internet and other related ICT technologies provide the opportunity to develop new kinds of services for end-users and distribution network partners. The purpose of this study is to investigate how the third-party logistics service provider (3PL) might manage the development trend illustrated above. The question concerns the 3PL partner's possibilities to develop its own operations to create more added value for the principals, end-users and other business partners.
    Original languageEnglish
    Publication statusPublished - 2014
    MoE publication typeNot Eligible
    Event19th Annual Logistics Research Network (LRN) Conference - Huddersfield, United Kingdom
    Duration: 3 Sep 20145 Sep 2014
    Conference number: 19

    Conference

    Conference19th Annual Logistics Research Network (LRN) Conference
    Abbreviated titleLRN 2014
    CountryUnited Kingdom
    CityHuddersfield
    Period3/09/145/09/14

    Fingerprint

    Small and medium-sized enterprises
    Logistics
    Operator
    Distribution network
    End users
    Added value
    Internationalization
    Marketing
    Spare parts
    World Wide Web
    Customer service
    Software maintenance
    Logistics service providers
    Warehousing
    Third-party logistics

    Cite this

    Häkkinen, K., & Kettunen, O. (2014). Logistics operator as value creator in the industrial SME's distribution network. Paper presented at 19th Annual Logistics Research Network (LRN) Conference, Huddersfield, United Kingdom.
    Häkkinen, Kai ; Kettunen, Outi. / Logistics operator as value creator in the industrial SME's distribution network. Paper presented at 19th Annual Logistics Research Network (LRN) Conference, Huddersfield, United Kingdom.
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    title = "Logistics operator as value creator in the industrial SME's distribution network",
    abstract = "Internationalisation of industrial SMEs introduces many kinds of problems to be solved. There is an evident need to design and implement a distribution network (downstream network) based on different kinds of business partners. The basics of the business are transport, warehousing, forwarding, marketing and sales operations. In addition to these activities, customer service functions, such as technical support, spare part sales, document distribution, maintenance, software updates, tracking and tracing, and other functions, need to be established. The Internet and other related ICT technologies provide the opportunity to develop new kinds of services for end-users and distribution network partners. The purpose of this study is to investigate how the third-party logistics service provider (3PL) might manage the development trend illustrated above. The question concerns the 3PL partner's possibilities to develop its own operations to create more added value for the principals, end-users and other business partners.",
    author = "Kai H{\"a}kkinen and Outi Kettunen",
    year = "2014",
    language = "English",
    note = "19th Annual Logistics Research Network (LRN) Conference, LRN 2014 ; Conference date: 03-09-2014 Through 05-09-2014",

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    Häkkinen, K & Kettunen, O 2014, 'Logistics operator as value creator in the industrial SME's distribution network', Paper presented at 19th Annual Logistics Research Network (LRN) Conference, Huddersfield, United Kingdom, 3/09/14 - 5/09/14.

    Logistics operator as value creator in the industrial SME's distribution network. / Häkkinen, Kai; Kettunen, Outi.

    2014. Paper presented at 19th Annual Logistics Research Network (LRN) Conference, Huddersfield, United Kingdom.

    Research output: Contribution to conferenceConference articleScientificpeer-review

    TY - CONF

    T1 - Logistics operator as value creator in the industrial SME's distribution network

    AU - Häkkinen, Kai

    AU - Kettunen, Outi

    PY - 2014

    Y1 - 2014

    N2 - Internationalisation of industrial SMEs introduces many kinds of problems to be solved. There is an evident need to design and implement a distribution network (downstream network) based on different kinds of business partners. The basics of the business are transport, warehousing, forwarding, marketing and sales operations. In addition to these activities, customer service functions, such as technical support, spare part sales, document distribution, maintenance, software updates, tracking and tracing, and other functions, need to be established. The Internet and other related ICT technologies provide the opportunity to develop new kinds of services for end-users and distribution network partners. The purpose of this study is to investigate how the third-party logistics service provider (3PL) might manage the development trend illustrated above. The question concerns the 3PL partner's possibilities to develop its own operations to create more added value for the principals, end-users and other business partners.

    AB - Internationalisation of industrial SMEs introduces many kinds of problems to be solved. There is an evident need to design and implement a distribution network (downstream network) based on different kinds of business partners. The basics of the business are transport, warehousing, forwarding, marketing and sales operations. In addition to these activities, customer service functions, such as technical support, spare part sales, document distribution, maintenance, software updates, tracking and tracing, and other functions, need to be established. The Internet and other related ICT technologies provide the opportunity to develop new kinds of services for end-users and distribution network partners. The purpose of this study is to investigate how the third-party logistics service provider (3PL) might manage the development trend illustrated above. The question concerns the 3PL partner's possibilities to develop its own operations to create more added value for the principals, end-users and other business partners.

    M3 - Conference article

    ER -

    Häkkinen K, Kettunen O. Logistics operator as value creator in the industrial SME's distribution network. 2014. Paper presented at 19th Annual Logistics Research Network (LRN) Conference, Huddersfield, United Kingdom.