Maintenance communities: A new model for the networked delivery of maintenance services

Toni Ahonen, Markku Reunanen, O. Pajari, V. Ojanen, M. Lanne

Research output: Contribution to journalArticleScientificpeer-review

11 Citations (Scopus)

Abstract

Emerging industrial service process development combined with managing complexity in service supply networks is an area where literature is still scarce. This paper seeks to critically analyse traditional maintenance business practices and to present a model to support the new production paradigm based on collaborative, value-adding networks. This paper is based on interviews and structured discussions with experts in different fields, and analysis of the results of industrial case studies. Our constructive research approach includes formulation of an advanced model to support a collaborative and networked maintenance business based on the identification of the current key challenges. Value networks are still lacking methods, models and practical business scenarios that support the collaborative provision of maintenance services. Adoption of the model presented in this paper is assumed to support service suppliers in coping with the challenges in dynamic maintenance service supply networks. The originality of our work lies in providing an integrated depiction of our model from several perspectives.
Original languageEnglish
Pages (from-to)560-583
Number of pages24
JournalInternational Journal of Business Innovation and Research
Volume4
Issue number6
DOIs
Publication statusPublished - 2010
MoE publication typeA1 Journal article-refereed

Fingerprint

Industry
Value network
Supply network
Support services
Paradigm
Suppliers
Service process
Business practices
Scenarios
Industrial services
Integrated

Keywords

  • industrial services
  • maintenance services
  • service supply networks
  • maintenance communities
  • networked deliveries
  • process development
  • complexity
  • production paradigms
  • collaboration
  • collaborative networks
  • value-adding networks
  • added value
  • Finland
  • business innovation
  • business research
  • service delivery
  • business models

Cite this

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title = "Maintenance communities: A new model for the networked delivery of maintenance services",
abstract = "Emerging industrial service process development combined with managing complexity in service supply networks is an area where literature is still scarce. This paper seeks to critically analyse traditional maintenance business practices and to present a model to support the new production paradigm based on collaborative, value-adding networks. This paper is based on interviews and structured discussions with experts in different fields, and analysis of the results of industrial case studies. Our constructive research approach includes formulation of an advanced model to support a collaborative and networked maintenance business based on the identification of the current key challenges. Value networks are still lacking methods, models and practical business scenarios that support the collaborative provision of maintenance services. Adoption of the model presented in this paper is assumed to support service suppliers in coping with the challenges in dynamic maintenance service supply networks. The originality of our work lies in providing an integrated depiction of our model from several perspectives.",
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Maintenance communities : A new model for the networked delivery of maintenance services. / Ahonen, Toni; Reunanen, Markku; Pajari, O.; Ojanen, V.; Lanne, M.

In: International Journal of Business Innovation and Research, Vol. 4, No. 6, 2010, p. 560-583.

Research output: Contribution to journalArticleScientificpeer-review

TY - JOUR

T1 - Maintenance communities

T2 - A new model for the networked delivery of maintenance services

AU - Ahonen, Toni

AU - Reunanen, Markku

AU - Pajari, O.

AU - Ojanen, V.

AU - Lanne, M.

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AB - Emerging industrial service process development combined with managing complexity in service supply networks is an area where literature is still scarce. This paper seeks to critically analyse traditional maintenance business practices and to present a model to support the new production paradigm based on collaborative, value-adding networks. This paper is based on interviews and structured discussions with experts in different fields, and analysis of the results of industrial case studies. Our constructive research approach includes formulation of an advanced model to support a collaborative and networked maintenance business based on the identification of the current key challenges. Value networks are still lacking methods, models and practical business scenarios that support the collaborative provision of maintenance services. Adoption of the model presented in this paper is assumed to support service suppliers in coping with the challenges in dynamic maintenance service supply networks. The originality of our work lies in providing an integrated depiction of our model from several perspectives.

KW - industrial services

KW - maintenance services

KW - service supply networks

KW - maintenance communities

KW - networked deliveries

KW - process development

KW - complexity

KW - production paradigms

KW - collaboration

KW - collaborative networks

KW - value-adding networks

KW - added value

KW - Finland

KW - business innovation

KW - business research

KW - service delivery

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