Managerial sensemaking during technological changes

Mina Safhafian, Nadezhda Gotcheva, Karin Laumann, Martin Rasmussen Skogstad

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

Abstract

In this paper, we investigate how managers enhance sense-making during technological changes in safety-critical industries. Implementation of new technologies is not a linear and predictable process. Technologies evolve faster than we can fully prepare for. This means that new challenges are introduced into the sociotechnical system in which the technology is embedded, leading to shifts in paradigms, interpretation, and business practices. These new technology-induced changes have been less the focus of previous work on sense-making compared to the more traditional paradigms and core practices. In this paper, we focus on the managerial role in these changes. We examine the relevant literature on technological change implementation and organizational sense-making in the past three years and use thematic analysis to capture the main themes plausible within the scope of the paper. Several themes and sub-themes are derived and presented. The resulting themes shed light on what the managers need to be aware of and do to support and enhance the sense-making process during technological changes, which leads to empowerment of the employees to do their own sense-making and maintain reliable operations.
Original languageEnglish
Title of host publicatione-Proceedings of the 30th European Safety and Reliability Conference and the 15th Probabilistic Safety Assessment and Management Conference
EditorsPiero Baraldi, Francesco Di Maio, Enrico Zio
PublisherResearch Publishing Services
Number of pages8
ISBN (Electronic)978-981-14-8593-0
Publication statusPublished - 2020
MoE publication typeA4 Article in a conference publication
Event30th European Safety and Reliability Conference ESREL 2020, The 15th Probabilistic Safety Assessment and Management Conference, PSAM 15 - Venice, Italy
Duration: 1 Nov 20206 Nov 2020
https://www.esrel2020-psam15.org/index.html

Conference

Conference30th European Safety and Reliability Conference ESREL 2020, The 15th Probabilistic Safety Assessment and Management Conference, PSAM 15
Abbreviated titleESREL 2020 PSAM 15
CountryItaly
CityVenice
Period1/11/206/11/20
Internet address

Keywords

  • technology
  • change
  • sense-making
  • management
  • complexity
  • sociotechnical systems
  • safety

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