Managing e-government: Stakeholder view from the administration service developers

Tommi Inkinen, Maria Merisalo

Research output: Chapter in Book/Report/Conference proceedingChapter or book articleScientificpeer-review


Collaborative models for arranging electronic online services have become an important supplement to the traditional in-house provision within government. This chapter analyzes stakeholder view on e-government from the public sector management. The chapter applies target group interviews from 15 representatives working on the “electronic services and democracy” (SADe) program. Three main discourses are interpreted. They are efficiency and e-government, e-government as a tool for improving democracy and participation, and potentials for cross-sectional transforming government. There are a number of problems to be solved before the easily accessible single-platform service interfaces are realized. The main questions concern the role of private sector involvement, privacy and data security, and legislation. Additionally, the transformations in the working cultures of governmental organizations provide challenges for automation and management.

Original languageEnglish
Title of host publicationPublic Administration and Information Technology
Number of pages19
Publication statusPublished - 2014
MoE publication typeA3 Part of a book or another research book

Publication series

SeriesPublic Administration and Information Technology


  • Administrative Process
  • Citizen Participation
  • Intellectual Property Right
  • Public Sector
  • Service Provision


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