TY - CHAP
T1 - Managing e-government
T2 - Stakeholder view from the administration service developers
AU - Inkinen, Tommi
AU - Merisalo, Maria
PY - 2014
Y1 - 2014
N2 - Collaborative models for arranging electronic online services have become an important supplement to the traditional in-house provision within government. This chapter analyzes stakeholder view on e-government from the public sector management. The chapter applies target group interviews from 15 representatives working on the “electronic services and democracy” (SADe) program. Three main discourses are interpreted. They are efficiency and e-government, e-government as a tool for improving democracy and participation, and potentials for cross-sectional transforming government. There are a number of problems to be solved before the easily accessible single-platform service interfaces are realized. The main questions concern the role of private sector involvement, privacy and data security, and legislation. Additionally, the transformations in the working cultures of governmental organizations provide challenges for automation and management.
AB - Collaborative models for arranging electronic online services have become an important supplement to the traditional in-house provision within government. This chapter analyzes stakeholder view on e-government from the public sector management. The chapter applies target group interviews from 15 representatives working on the “electronic services and democracy” (SADe) program. Three main discourses are interpreted. They are efficiency and e-government, e-government as a tool for improving democracy and participation, and potentials for cross-sectional transforming government. There are a number of problems to be solved before the easily accessible single-platform service interfaces are realized. The main questions concern the role of private sector involvement, privacy and data security, and legislation. Additionally, the transformations in the working cultures of governmental organizations provide challenges for automation and management.
KW - Administrative Process
KW - Citizen Participation
KW - Intellectual Property Right
KW - Public Sector
KW - Service Provision
UR - http://www.scopus.com/inward/record.url?scp=85064732086&partnerID=8YFLogxK
U2 - 10.1007/978-1-4614-9982-4_10
DO - 10.1007/978-1-4614-9982-4_10
M3 - Chapter or book article
AN - SCOPUS:85064732086
T3 - Public Administration and Information Technology
SP - 171
EP - 189
BT - Public Administration and Information Technology
PB - Springer
ER -
