Managing Risks in Service Value Networks

    Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

    Abstract

    Development of successful service concepts is a prerequisite for success. Developing business through service excellence is one way of surviving competition while improving customer service and loyalty. Service value is created in a network context, and the structure and dynamics of the value network and customer expectations influence the complexity of service delivery. This needs to be taken into account when considering the management of risks. The traditional emphasis on of risk management has been on protecting the system, and its users, from the failures in the system. When considering the performance of a system in its larger commercial and political environment, uncertainty may provide opportunities as well as threats. The key research question in this paper is how to develop new service business and manage risks in service value networks taking into account both threats and opportunities related to the services' value creation.
    Original languageEnglish
    Title of host publicationEngineering Asset Management 2011
    Subtitle of host publicationProceedings of the Sixth World Congress on Engineering Asset Management
    EditorsJay Lee, Jun Ni, Jagnathan Sarangapani, Joseph Mathew
    PublisherSpringer
    Pages321-329
    Number of pages9
    ISBN (Electronic)978-1-4471-4993-4
    ISBN (Print)978-1-4471-4992-7
    DOIs
    Publication statusPublished - 1 Jan 2014
    MoE publication typeA4 Article in a conference publication
    EventSixth World Congress on Engineering Asset Management - Cincinnati, United States
    Duration: 3 Oct 20115 Oct 2011

    Publication series

    SeriesLecture Notes in Mechanical Engineering

    Conference

    ConferenceSixth World Congress on Engineering Asset Management
    CountryUnited States
    CityCincinnati
    Period3/10/115/10/11

    Fingerprint

    Service value
    Value network
    Threat
    New services
    Value creation
    Service delivery
    Uncertainty
    Excellence
    Political environment
    Risk management
    Customer service
    Customer loyalty
    Service business
    Customer expectations

    Keywords

    • Industrial and Production Engineering, Innovation/Technology Management, Operating Procedures, Materials Treatment

    Cite this

    Uusitalo, T., Palomäki, K., & Kupi, E. (2014). Managing Risks in Service Value Networks. In J. Lee, J. Ni, J. Sarangapani, & J. Mathew (Eds.), Engineering Asset Management 2011: Proceedings of the Sixth World Congress on Engineering Asset Management (pp. 321-329). Springer. Lecture Notes in Mechanical Engineering https://doi.org/10.1007/978-1-4471-4993-4_29
    Uusitalo, T ; Palomäki, K ; Kupi, E. / Managing Risks in Service Value Networks. Engineering Asset Management 2011: Proceedings of the Sixth World Congress on Engineering Asset Management. editor / Jay Lee ; Jun Ni ; Jagnathan Sarangapani ; Joseph Mathew. Springer, 2014. pp. 321-329 (Lecture Notes in Mechanical Engineering).
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    title = "Managing Risks in Service Value Networks",
    abstract = "Development of successful service concepts is a prerequisite for success. Developing business through service excellence is one way of surviving competition while improving customer service and loyalty. Service value is created in a network context, and the structure and dynamics of the value network and customer expectations influence the complexity of service delivery. This needs to be taken into account when considering the management of risks. The traditional emphasis on of risk management has been on protecting the system, and its users, from the failures in the system. When considering the performance of a system in its larger commercial and political environment, uncertainty may provide opportunities as well as threats. The key research question in this paper is how to develop new service business and manage risks in service value networks taking into account both threats and opportunities related to the services' value creation.",
    keywords = "Industrial and Production Engineering, Innovation/Technology Management, Operating Procedures, Materials Treatment",
    author = "T Uusitalo and K Palom{\"a}ki and E Kupi",
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    Uusitalo, T, Palomäki, K & Kupi, E 2014, Managing Risks in Service Value Networks. in J Lee, J Ni, J Sarangapani & J Mathew (eds), Engineering Asset Management 2011: Proceedings of the Sixth World Congress on Engineering Asset Management. Springer, Lecture Notes in Mechanical Engineering, pp. 321-329, Sixth World Congress on Engineering Asset Management, Cincinnati, United States, 3/10/11. https://doi.org/10.1007/978-1-4471-4993-4_29

    Managing Risks in Service Value Networks. / Uusitalo, T; Palomäki, K; Kupi, E.

    Engineering Asset Management 2011: Proceedings of the Sixth World Congress on Engineering Asset Management. ed. / Jay Lee; Jun Ni; Jagnathan Sarangapani; Joseph Mathew. Springer, 2014. p. 321-329 (Lecture Notes in Mechanical Engineering).

    Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

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    Uusitalo T, Palomäki K, Kupi E. Managing Risks in Service Value Networks. In Lee J, Ni J, Sarangapani J, Mathew J, editors, Engineering Asset Management 2011: Proceedings of the Sixth World Congress on Engineering Asset Management. Springer. 2014. p. 321-329. (Lecture Notes in Mechanical Engineering). https://doi.org/10.1007/978-1-4471-4993-4_29