Managing Risks in Service Value Networks

Teuvo Uusitalo, Katariina Palomäki, E. Kupi

    Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review


    Development of successful service concepts is a prerequisite for success. Developing business through service excellence is one way of surviving competition while improving customer service and loyalty. Service value is created in a network context, and the structure and dynamics of the value network and customer expectations influence the complexity of service delivery. This needs to be taken into account when considering the management of risks. The traditional emphasis on of risk management has been on protecting the system, and its users, from the failures in the system. When considering the performance of a system in its larger commercial and political environment, uncertainty may provide opportunities as well as threats. The key research question in this paper is how to develop new service business and manage risks in service value networks taking into account both threats and opportunities related to the services' value creation.
    Original languageEnglish
    Title of host publicationEngineering Asset Management 2011
    Subtitle of host publicationProceedings of the Sixth World Congress on Engineering Asset Management
    EditorsJay Lee, Jun Ni, Jagnathan Sarangapani, Joseph Mathew
    ISBN (Electronic)978-1-4471-4993-4
    ISBN (Print)978-1-4471-4992-7
    Publication statusPublished - 1 Jan 2014
    MoE publication typeA4 Article in a conference publication
    EventSixth World Congress on Engineering Asset Management - Cincinnati, United States
    Duration: 3 Oct 20115 Oct 2011

    Publication series

    SeriesLecture Notes in Mechanical Engineering


    ConferenceSixth World Congress on Engineering Asset Management
    Country/TerritoryUnited States


    • Industrial and Production Engineering, Innovation/Technology Management, Operating Procedures, Materials Treatment


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