Managing Risks in Service Value Networks

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

Abstract

Development of successful service concepts is a prerequisite for success. Developing business through service excellence is one way of surviving competition while improving customer service and loyalty. Service value is created in a network context, and the structure and dynamics of the value network and customer expectations influence the complexity of service delivery. This needs to be taken into account when considering the management of risks. The traditional emphasis on of risk management has been on protecting the system, and its users, from the failures in the system. When considering the performance of a system in its larger commercial and political environment, uncertainty may provide opportunities as well as threats. The key research question in this paper is how to develop new service business and manage risks in service value networks taking into account both threats and opportunities related to the services' value creation.
Original languageEnglish
Title of host publicationEngineering Asset Management 2011
Subtitle of host publicationProceedings of the Sixth World Congress on Engineering Asset Management
EditorsJay Lee, Jun Ni, Jagnathan Sarangapani, Joseph Mathew
PublisherSpringer
Pages321-329
Number of pages9
ISBN (Electronic)978-1-4471-4993-4
ISBN (Print)978-1-4471-4992-7
DOIs
Publication statusPublished - 1 Jan 2014
MoE publication typeA4 Article in a conference publication
EventSixth World Congress on Engineering Asset Management - Cincinnati, United States
Duration: 3 Oct 20115 Oct 2011

Publication series

SeriesLecture Notes in Mechanical Engineering

Conference

ConferenceSixth World Congress on Engineering Asset Management
CountryUnited States
CityCincinnati
Period3/10/115/10/11

Fingerprint

Service value
Value network
Threat
New services
Value creation
Service delivery
Uncertainty
Excellence
Political environment
Risk management
Customer service
Customer loyalty
Service business
Customer expectations

Keywords

  • Industrial and Production Engineering, Innovation/Technology Management, Operating Procedures, Materials Treatment

Cite this

Uusitalo, T., Palomäki, K., & Kupi, E. (2014). Managing Risks in Service Value Networks. In J. Lee, J. Ni, J. Sarangapani, & J. Mathew (Eds.), Engineering Asset Management 2011: Proceedings of the Sixth World Congress on Engineering Asset Management (pp. 321-329). Springer. Lecture Notes in Mechanical Engineering https://doi.org/10.1007/978-1-4471-4993-4_29
Uusitalo, T ; Palomäki, K ; Kupi, E. / Managing Risks in Service Value Networks. Engineering Asset Management 2011: Proceedings of the Sixth World Congress on Engineering Asset Management. editor / Jay Lee ; Jun Ni ; Jagnathan Sarangapani ; Joseph Mathew. Springer, 2014. pp. 321-329 (Lecture Notes in Mechanical Engineering).
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Uusitalo, T, Palomäki, K & Kupi, E 2014, Managing Risks in Service Value Networks. in J Lee, J Ni, J Sarangapani & J Mathew (eds), Engineering Asset Management 2011: Proceedings of the Sixth World Congress on Engineering Asset Management. Springer, Lecture Notes in Mechanical Engineering, pp. 321-329, Sixth World Congress on Engineering Asset Management, Cincinnati, United States, 3/10/11. https://doi.org/10.1007/978-1-4471-4993-4_29

Managing Risks in Service Value Networks. / Uusitalo, T; Palomäki, K; Kupi, E.

Engineering Asset Management 2011: Proceedings of the Sixth World Congress on Engineering Asset Management. ed. / Jay Lee; Jun Ni; Jagnathan Sarangapani; Joseph Mathew. Springer, 2014. p. 321-329 (Lecture Notes in Mechanical Engineering).

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

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Uusitalo T, Palomäki K, Kupi E. Managing Risks in Service Value Networks. In Lee J, Ni J, Sarangapani J, Mathew J, editors, Engineering Asset Management 2011: Proceedings of the Sixth World Congress on Engineering Asset Management. Springer. 2014. p. 321-329. (Lecture Notes in Mechanical Engineering). https://doi.org/10.1007/978-1-4471-4993-4_29