Abstract
| Original language | English |
|---|---|
| Pages (from-to) | 218 |
| Number of pages | 235 |
| Journal | International Journal of Services Sciences |
| Volume | 6 |
| Issue number | 3/4 |
| DOIs | |
| Publication status | Published - 2017 |
| MoE publication type | A1 Journal article-refereed |
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Keywords
- stakeholder
- case study
- multiple stakeholder value
- service innovation
- management
- relationship
- value co-creation
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Mapping multiple stakeholder value in service innovation: an industrial case study. / Palomäki, Katariina; Rana, Padmakshi.
In: International Journal of Services Sciences, Vol. 6, No. 3/4, 2017, p. 218.Research output: Contribution to journal › Article › Scientific › peer-review
TY - JOUR
T1 - Mapping multiple stakeholder value in service innovation: an industrial case study
AU - Palomäki, Katariina
AU - Rana, Padmakshi
PY - 2017
Y1 - 2017
N2 - The understanding of value is changing to include not only customers and shareholders but also the role of other stakeholder groups in creating value. This industrial case study presents an example of multiple stakeholder value consideration in service innovation. The paper employs a case study methodology, and the data was collected from workshops, interviews, and thematic discussions. The main result of this case study is a description of a service innovation process that considers stakeholders and multiple stakeholder value, and that offers new perspectives on strategies for managing stakeholder relationships. The findings of this study highlight the emergence of service innovation through a complex, multidimensional and networked value co-creation.
AB - The understanding of value is changing to include not only customers and shareholders but also the role of other stakeholder groups in creating value. This industrial case study presents an example of multiple stakeholder value consideration in service innovation. The paper employs a case study methodology, and the data was collected from workshops, interviews, and thematic discussions. The main result of this case study is a description of a service innovation process that considers stakeholders and multiple stakeholder value, and that offers new perspectives on strategies for managing stakeholder relationships. The findings of this study highlight the emergence of service innovation through a complex, multidimensional and networked value co-creation.
KW - stakeholder
KW - case study
KW - multiple stakeholder value
KW - service innovation
KW - management
KW - relationship
KW - value co-creation
U2 - 10.1504/IJSSCI.2017.091813
DO - 10.1504/IJSSCI.2017.091813
M3 - Article
VL - 6
SP - 218
JO - International Journal of Services Sciences
JF - International Journal of Services Sciences
SN - 1753-1446
IS - 3/4
ER -