Abstract
| Original language | English |
|---|---|
| Title of host publication | Proceedings of 24th Annual RESER Conference 2014 |
| Publisher | VTT Technical Research Centre of Finland |
| Pages | 1129-1138 |
| ISBN (Print) | 978-951-38-7436-0 |
| Publication status | Published - 2014 |
| MoE publication type | A4 Article in a conference publication |
| Event | 24th Annual RESER Conference, RESER 2014: Services and New Societal Challenges: Innovation for Sustainable Growth and Welfare - Helsinki, Finland Duration: 11 Sep 2014 → 13 Sep 2014 Conference number: 24 |
Conference
| Conference | 24th Annual RESER Conference, RESER 2014 |
|---|---|
| Abbreviated title | RESER 2014 |
| Country | Finland |
| City | Helsinki |
| Period | 11/09/14 → 13/09/14 |
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Keywords
- new service development
- stakeholder value
- value mapping
- value network
Cite this
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Mapping value network and multiple stakeholder values for developing a new service : An industrial case study. / Palomäki, Katariina; Valkokari, Katri; Ryyppö, Marika.
Proceedings of 24th Annual RESER Conference 2014. VTT Technical Research Centre of Finland, 2014. p. 1129-1138.Research output: Chapter in Book/Report/Conference proceeding › Conference article in proceedings › Scientific › peer-review
TY - GEN
T1 - Mapping value network and multiple stakeholder values for developing a new service
T2 - An industrial case study
AU - Palomäki, Katariina
AU - Valkokari, Katri
AU - Ryyppö, Marika
N1 - Project code: 83448
PY - 2014
Y1 - 2014
N2 - The understanding of value has changed, and in addition to customers, the role of also other stakeholder groups in the value creation has been emphasised. This case study presents a way in which stakeholder values can be taken into consideration in new service development process. The paper employs the case study methodology, and the case data was collected from workshops, interviews and thematic discussions. The main result of this case study is the description of the new service development process that considers stakeholders and multiple stakeholder values.
AB - The understanding of value has changed, and in addition to customers, the role of also other stakeholder groups in the value creation has been emphasised. This case study presents a way in which stakeholder values can be taken into consideration in new service development process. The paper employs the case study methodology, and the case data was collected from workshops, interviews and thematic discussions. The main result of this case study is the description of the new service development process that considers stakeholders and multiple stakeholder values.
KW - new service development
KW - stakeholder value
KW - value mapping
KW - value network
M3 - Conference article in proceedings
SN - 978-951-38-7436-0
SP - 1129
EP - 1138
BT - Proceedings of 24th Annual RESER Conference 2014
PB - VTT Technical Research Centre of Finland
ER -