Mapping value network and multiple stakeholder values for developing a new service: An industrial case study

    Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

    Abstract

    The understanding of value has changed, and in addition to customers, the role of also other stakeholder groups in the value creation has been emphasised. This case study presents a way in which stakeholder values can be taken into consideration in new service development process. The paper employs the case study methodology, and the case data was collected from workshops, interviews and thematic discussions. The main result of this case study is the description of the new service development process that considers stakeholders and multiple stakeholder values.
    Original languageEnglish
    Title of host publicationProceedings of 24th Annual RESER Conference 2014
    PublisherVTT Technical Research Centre of Finland
    Pages1129-1138
    ISBN (Print)978-951-38-7436-0
    Publication statusPublished - 2014
    MoE publication typeA4 Article in a conference publication
    Event24th Annual RESER Conference, RESER 2014: Services and New Societal Challenges: Innovation for Sustainable Growth and Welfare - Helsinki, Finland
    Duration: 11 Sep 201413 Sep 2014
    Conference number: 24

    Conference

    Conference24th Annual RESER Conference, RESER 2014
    Abbreviated titleRESER 2014
    CountryFinland
    CityHelsinki
    Period11/09/1413/09/14

    Fingerprint

    New services
    New service development
    Multiple stakeholders
    Development process
    Stakeholders
    Stakeholder values
    Value network
    Value creation
    Methodology

    Keywords

    • new service development
    • stakeholder value
    • value mapping
    • value network

    Cite this

    Palomäki, K., Valkokari, K., & Ryyppö, M. (2014). Mapping value network and multiple stakeholder values for developing a new service: An industrial case study. In Proceedings of 24th Annual RESER Conference 2014 (pp. 1129-1138). VTT Technical Research Centre of Finland.
    Palomäki, Katariina ; Valkokari, Katri ; Ryyppö, Marika. / Mapping value network and multiple stakeholder values for developing a new service : An industrial case study. Proceedings of 24th Annual RESER Conference 2014. VTT Technical Research Centre of Finland, 2014. pp. 1129-1138
    @inproceedings{a9f61e3ab89f435b882d29781a93ffc4,
    title = "Mapping value network and multiple stakeholder values for developing a new service: An industrial case study",
    abstract = "The understanding of value has changed, and in addition to customers, the role of also other stakeholder groups in the value creation has been emphasised. This case study presents a way in which stakeholder values can be taken into consideration in new service development process. The paper employs the case study methodology, and the case data was collected from workshops, interviews and thematic discussions. The main result of this case study is the description of the new service development process that considers stakeholders and multiple stakeholder values.",
    keywords = "new service development, stakeholder value, value mapping, value network",
    author = "Katariina Palom{\"a}ki and Katri Valkokari and Marika Ryypp{\"o}",
    note = "Project code: 83448",
    year = "2014",
    language = "English",
    isbn = "978-951-38-7436-0",
    pages = "1129--1138",
    booktitle = "Proceedings of 24th Annual RESER Conference 2014",
    publisher = "VTT Technical Research Centre of Finland",
    address = "Finland",

    }

    Palomäki, K, Valkokari, K & Ryyppö, M 2014, Mapping value network and multiple stakeholder values for developing a new service: An industrial case study. in Proceedings of 24th Annual RESER Conference 2014. VTT Technical Research Centre of Finland, pp. 1129-1138, 24th Annual RESER Conference, RESER 2014, Helsinki, Finland, 11/09/14.

    Mapping value network and multiple stakeholder values for developing a new service : An industrial case study. / Palomäki, Katariina; Valkokari, Katri; Ryyppö, Marika.

    Proceedings of 24th Annual RESER Conference 2014. VTT Technical Research Centre of Finland, 2014. p. 1129-1138.

    Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

    TY - GEN

    T1 - Mapping value network and multiple stakeholder values for developing a new service

    T2 - An industrial case study

    AU - Palomäki, Katariina

    AU - Valkokari, Katri

    AU - Ryyppö, Marika

    N1 - Project code: 83448

    PY - 2014

    Y1 - 2014

    N2 - The understanding of value has changed, and in addition to customers, the role of also other stakeholder groups in the value creation has been emphasised. This case study presents a way in which stakeholder values can be taken into consideration in new service development process. The paper employs the case study methodology, and the case data was collected from workshops, interviews and thematic discussions. The main result of this case study is the description of the new service development process that considers stakeholders and multiple stakeholder values.

    AB - The understanding of value has changed, and in addition to customers, the role of also other stakeholder groups in the value creation has been emphasised. This case study presents a way in which stakeholder values can be taken into consideration in new service development process. The paper employs the case study methodology, and the case data was collected from workshops, interviews and thematic discussions. The main result of this case study is the description of the new service development process that considers stakeholders and multiple stakeholder values.

    KW - new service development

    KW - stakeholder value

    KW - value mapping

    KW - value network

    M3 - Conference article in proceedings

    SN - 978-951-38-7436-0

    SP - 1129

    EP - 1138

    BT - Proceedings of 24th Annual RESER Conference 2014

    PB - VTT Technical Research Centre of Finland

    ER -

    Palomäki K, Valkokari K, Ryyppö M. Mapping value network and multiple stakeholder values for developing a new service: An industrial case study. In Proceedings of 24th Annual RESER Conference 2014. VTT Technical Research Centre of Finland. 2014. p. 1129-1138