Mapping value network and multiple stakeholder values for developing a new service

An industrial case study

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

Abstract

The understanding of value has changed, and in addition to customers, the role of also other stakeholder groups in the value creation has been emphasised. This case study presents a way in which stakeholder values can be taken into consideration in new service development process. The paper employs the case study methodology, and the case data was collected from workshops, interviews and thematic discussions. The main result of this case study is the description of the new service development process that considers stakeholders and multiple stakeholder values.
Original languageEnglish
Title of host publicationProceedings of 24th Annual RESER Conference 2014
PublisherVTT Technical Research Centre of Finland
Pages1129-1138
ISBN (Print)978-951-38-7436-0
Publication statusPublished - 2014
MoE publication typeA4 Article in a conference publication
Event24th Annual RESER Conference, RESER 2014: Services and New Societal Challenges: Innovation for Sustainable Growth and Welfare - Helsinki, Finland
Duration: 11 Sep 201413 Sep 2014
Conference number: 24

Conference

Conference24th Annual RESER Conference, RESER 2014
Abbreviated titleRESER 2014
CountryFinland
CityHelsinki
Period11/09/1413/09/14

Fingerprint

New services
New service development
Multiple stakeholders
Development process
Stakeholders
Stakeholder values
Value network
Value creation
Methodology

Keywords

  • new service development
  • stakeholder value
  • value mapping
  • value network

Cite this

Palomäki, K., Valkokari, K., & Ryyppö, M. (2014). Mapping value network and multiple stakeholder values for developing a new service: An industrial case study. In Proceedings of 24th Annual RESER Conference 2014 (pp. 1129-1138). VTT Technical Research Centre of Finland.
Palomäki, Katariina ; Valkokari, Katri ; Ryyppö, Marika. / Mapping value network and multiple stakeholder values for developing a new service : An industrial case study. Proceedings of 24th Annual RESER Conference 2014. VTT Technical Research Centre of Finland, 2014. pp. 1129-1138
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Palomäki, K, Valkokari, K & Ryyppö, M 2014, Mapping value network and multiple stakeholder values for developing a new service: An industrial case study. in Proceedings of 24th Annual RESER Conference 2014. VTT Technical Research Centre of Finland, pp. 1129-1138, 24th Annual RESER Conference, RESER 2014, Helsinki, Finland, 11/09/14.

Mapping value network and multiple stakeholder values for developing a new service : An industrial case study. / Palomäki, Katariina; Valkokari, Katri; Ryyppö, Marika.

Proceedings of 24th Annual RESER Conference 2014. VTT Technical Research Centre of Finland, 2014. p. 1129-1138.

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

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AB - The understanding of value has changed, and in addition to customers, the role of also other stakeholder groups in the value creation has been emphasised. This case study presents a way in which stakeholder values can be taken into consideration in new service development process. The paper employs the case study methodology, and the case data was collected from workshops, interviews and thematic discussions. The main result of this case study is the description of the new service development process that considers stakeholders and multiple stakeholder values.

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Palomäki K, Valkokari K, Ryyppö M. Mapping value network and multiple stakeholder values for developing a new service: An industrial case study. In Proceedings of 24th Annual RESER Conference 2014. VTT Technical Research Centre of Finland. 2014. p. 1129-1138