Mediated Experience in Customer-Supplier Relationship

Marja Liinasuo; Anke Dittmar; Eija Kaasinen

doi:10.1145/3121283.3121297

Mediated Experience in Customer-Supplier Relationship

Marja Liinasuo, Anke Dittmar, Eija Kaasinen

University of Rostock

Research output: Chapter in Book/Report/Conference proceeding › Conference article in proceedings › Scientific › peer-review

Abstract

There is an increasing understanding that service and user experience research needs to include the study of the social processes that shape the individual experience. The paper investigates adopted experiences, strongly affected by the outside world, in the context of business-to-business (B2B) services. These experiences are coined as mediated experiences and the paper provides new information about the quality and formation of them.

Original language	English
Title of host publication	35th Annual Conference of the European Association of Cognitive Ergonomics
Subtitle of host publication	Transforming the Everyday, ECCE 2017
Publisher	Association for Computing Machinery ACM
Pages	199-202
ISBN (Print)	978-1-4503-5256-7
DOIs	https://doi.org/10.1145/3121283.3121297
Publication status	Published - 2017
MoE publication type	A4 Article in a conference publication
Event	35th Annual European Conference on Cognitive Ergonomics - Umeå, Sweden Duration: 20 Sept 2017 → 22 Sept 2017 http://ecce2017.eace.net/ (Website)

Conference

Conference	35th Annual European Conference on Cognitive Ergonomics
Abbreviated title	ECCE 2017
Country/Territory	Sweden
City	Umeå
Period	20/09/17 → 22/09/17
Internet address	http://ecce2017.eace.net/ (Website)

Keywords

service experience
user experience
mediated experience

Access to Document

10.1145/3121283.3121297

Cite this

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title = "Mediated Experience in Customer-Supplier Relationship",

abstract = "There is an increasing understanding that service and user experience research needs to include the study of the social processes that shape the individual experience. The paper investigates adopted experiences, strongly affected by the outside world, in the context of business-to-business (B2B) services. These experiences are coined as mediated experiences and the paper provides new information about the quality and formation of them.",

keywords = "service experience, user experience, mediated experience",

author = "Marja Liinasuo and Anke Dittmar and Eija Kaasinen",

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doi = "10.1145/3121283.3121297",

language = "English",

isbn = "978-1-4503-5256-7",

pages = "199--202",

booktitle = "35th Annual Conference of the European Association of Cognitive Ergonomics",

publisher = "Association for Computing Machinery ACM",

address = "United States",

note = "35th Annual European Conference on Cognitive Ergonomics, ECCE 2017 ; Conference date: 20-09-2017 Through 22-09-2017",

url = "http://ecce2017.eace.net/",

}

Liinasuo, M, Dittmar, A & Kaasinen, E 2017, Mediated Experience in Customer-Supplier Relationship. in 35th Annual Conference of the European Association of Cognitive Ergonomics: Transforming the Everyday, ECCE 2017. Association for Computing Machinery ACM, pp. 199-202, 35th Annual European Conference on Cognitive Ergonomics, Umeå, Sweden, 20/09/17. https://doi.org/10.1145/3121283.3121297

Mediated Experience in Customer-Supplier Relationship. / Liinasuo, Marja; Dittmar, Anke; Kaasinen, Eija.
35th Annual Conference of the European Association of Cognitive Ergonomics: Transforming the Everyday, ECCE 2017. Association for Computing Machinery ACM, 2017. p. 199-202.

Research output: Chapter in Book/Report/Conference proceeding › Conference article in proceedings › Scientific › peer-review

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AU - Kaasinen, Eija

PY - 2017

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N2 - There is an increasing understanding that service and user experience research needs to include the study of the social processes that shape the individual experience. The paper investigates adopted experiences, strongly affected by the outside world, in the context of business-to-business (B2B) services. These experiences are coined as mediated experiences and the paper provides new information about the quality and formation of them.

AB - There is an increasing understanding that service and user experience research needs to include the study of the social processes that shape the individual experience. The paper investigates adopted experiences, strongly affected by the outside world, in the context of business-to-business (B2B) services. These experiences are coined as mediated experiences and the paper provides new information about the quality and formation of them.

KW - service experience

KW - user experience

KW - mediated experience

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U2 - 10.1145/3121283.3121297

DO - 10.1145/3121283.3121297

M3 - Conference article in proceedings

SN - 978-1-4503-5256-7

SP - 199

EP - 202

BT - 35th Annual Conference of the European Association of Cognitive Ergonomics

PB - Association for Computing Machinery ACM

T2 - 35th Annual European Conference on Cognitive Ergonomics

Y2 - 20 September 2017 through 22 September 2017

ER -

Mediated Experience in Customer-Supplier Relationship

Abstract

Conference

Keywords

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Fingerprint

S4FLEET: Service Solutions for Fleet Management

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Mediated Experience in Customer-Supplier Relationship

Abstract

Conference

Keywords

Access to Document

Other files and links

Fingerprint

Projects

S4FLEET: Service Solutions for Fleet Management

Cite this