Abstract
| Original language | English |
|---|---|
| Title of host publication | 35th Annual Conference of the European Association of Cognitive Ergonomics |
| Subtitle of host publication | Transforming the Everyday, ECCE 2017 |
| Publisher | Association for Computing Machinery ACM |
| Pages | 199-202 |
| Number of pages | 4 |
| ISBN (Print) | 978-1-4503-5256-7 |
| DOIs | |
| Publication status | Published - 2017 |
| MoE publication type | A4 Article in a conference publication |
| Event | 35th Annual European Conference on Cognitive Ergonomics - Umeå, Sweden Duration: 20 Sep 2017 → 22 Sep 2017 http://ecce2017.eace.net/ (Website) |
Conference
| Conference | 35th Annual European Conference on Cognitive Ergonomics |
|---|---|
| Abbreviated title | ECCE 2017 |
| Country | Sweden |
| City | Umeå |
| Period | 20/09/17 → 22/09/17 |
| Internet address |
|
Fingerprint
Keywords
- service experience
- user experience
- mediated experience
Cite this
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Mediated Experience in Customer-Supplier Relationship. / Liinasuo, Marja; Dittmar, Anke; Kaasinen, Eija.
35th Annual Conference of the European Association of Cognitive Ergonomics: Transforming the Everyday, ECCE 2017. Association for Computing Machinery ACM, 2017. p. 199-202.Research output: Chapter in Book/Report/Conference proceeding › Conference article in proceedings › Scientific › peer-review
TY - GEN
T1 - Mediated Experience in Customer-Supplier Relationship
AU - Liinasuo, Marja
AU - Dittmar, Anke
AU - Kaasinen, Eija
PY - 2017
Y1 - 2017
N2 - There is an increasing understanding that service and user experience research needs to include the study of the social processes that shape the individual experience. The paper investigates adopted experiences, strongly affected by the outside world, in the context of business-to-business (B2B) services. These experiences are coined as mediated experiences and the paper provides new information about the quality and formation of them.
AB - There is an increasing understanding that service and user experience research needs to include the study of the social processes that shape the individual experience. The paper investigates adopted experiences, strongly affected by the outside world, in the context of business-to-business (B2B) services. These experiences are coined as mediated experiences and the paper provides new information about the quality and formation of them.
KW - service experience
KW - user experience
KW - mediated experience
UR - http://www.scopus.com/inward/record.url?scp=85033455984&partnerID=8YFLogxK
U2 - 10.1145/3121283.3121297
DO - 10.1145/3121283.3121297
M3 - Conference article in proceedings
SN - 978-1-4503-5256-7
SP - 199
EP - 202
BT - 35th Annual Conference of the European Association of Cognitive Ergonomics
PB - Association for Computing Machinery ACM
ER -