Abstract
There is an increasing understanding that service and
user experience research needs to include the study of
the social processes that shape the individual
experience. The paper investigates adopted experiences,
strongly affected by the outside world, in the context of
business-to-business (B2B) services. These experiences
are coined as mediated experiences and the paper provides
new information about the quality and formation of them.
| Original language | English |
|---|---|
| Title of host publication | 35th Annual Conference of the European Association of Cognitive Ergonomics |
| Subtitle of host publication | Transforming the Everyday, ECCE 2017 |
| Publisher | Association for Computing Machinery ACM |
| Pages | 199-202 |
| Number of pages | 4 |
| ISBN (Print) | 978-1-4503-5256-7 |
| DOIs | |
| Publication status | Published - 2017 |
| MoE publication type | A4 Article in a conference publication |
| Event | 35th Annual European Conference on Cognitive Ergonomics - Umeå, Sweden Duration: 20 Sep 2017 → 22 Sep 2017 http://ecce2017.eace.net/ (Website) |
Conference
| Conference | 35th Annual European Conference on Cognitive Ergonomics |
|---|---|
| Abbreviated title | ECCE 2017 |
| Country | Sweden |
| City | Umeå |
| Period | 20/09/17 → 22/09/17 |
| Internet address |
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Keywords
- service experience
- user experience
- mediated experience
Cite this
Liinasuo, M., Dittmar, A., & Kaasinen, E. (2017). Mediated Experience in Customer-Supplier Relationship. In 35th Annual Conference of the European Association of Cognitive Ergonomics: Transforming the Everyday, ECCE 2017 (pp. 199-202). Association for Computing Machinery ACM. https://doi.org/10.1145/3121283.3121297