Mediated Experience in Customer-Supplier Relationship

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

Abstract

There is an increasing understanding that service and user experience research needs to include the study of the social processes that shape the individual experience. The paper investigates adopted experiences, strongly affected by the outside world, in the context of business-to-business (B2B) services. These experiences are coined as mediated experiences and the paper provides new information about the quality and formation of them.
Original languageEnglish
Title of host publication35th Annual Conference of the European Association of Cognitive Ergonomics
Subtitle of host publicationTransforming the Everyday, ECCE 2017
PublisherAssociation for Computing Machinery ACM
Pages199-202
Number of pages4
ISBN (Print)978-1-4503-5256-7
DOIs
Publication statusPublished - 2017
MoE publication typeA4 Article in a conference publication
Event35th Annual European Conference on Cognitive Ergonomics - Umeå, Sweden
Duration: 20 Sep 201722 Sep 2017
http://ecce2017.eace.net/ (Website)

Conference

Conference35th Annual European Conference on Cognitive Ergonomics
Abbreviated titleECCE 2017
CountrySweden
CityUmeå
Period20/09/1722/09/17
Internet address

Fingerprint

Industry

Keywords

  • service experience
  • user experience
  • mediated experience

Cite this

Liinasuo, M., Dittmar, A., & Kaasinen, E. (2017). Mediated Experience in Customer-Supplier Relationship. In 35th Annual Conference of the European Association of Cognitive Ergonomics: Transforming the Everyday, ECCE 2017 (pp. 199-202). Association for Computing Machinery ACM. https://doi.org/10.1145/3121283.3121297
Liinasuo, Marja ; Dittmar, Anke ; Kaasinen, Eija. / Mediated Experience in Customer-Supplier Relationship. 35th Annual Conference of the European Association of Cognitive Ergonomics: Transforming the Everyday, ECCE 2017. Association for Computing Machinery ACM, 2017. pp. 199-202
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Liinasuo, M, Dittmar, A & Kaasinen, E 2017, Mediated Experience in Customer-Supplier Relationship. in 35th Annual Conference of the European Association of Cognitive Ergonomics: Transforming the Everyday, ECCE 2017. Association for Computing Machinery ACM, pp. 199-202, 35th Annual European Conference on Cognitive Ergonomics, Umeå, Sweden, 20/09/17. https://doi.org/10.1145/3121283.3121297

Mediated Experience in Customer-Supplier Relationship. / Liinasuo, Marja; Dittmar, Anke; Kaasinen, Eija.

35th Annual Conference of the European Association of Cognitive Ergonomics: Transforming the Everyday, ECCE 2017. Association for Computing Machinery ACM, 2017. p. 199-202.

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

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Liinasuo M, Dittmar A, Kaasinen E. Mediated Experience in Customer-Supplier Relationship. In 35th Annual Conference of the European Association of Cognitive Ergonomics: Transforming the Everyday, ECCE 2017. Association for Computing Machinery ACM. 2017. p. 199-202 https://doi.org/10.1145/3121283.3121297