Projects per year
There is an increasing understanding that service and user experience research needs to include the study of the social processes that shape the individual experience. The paper investigates adopted experiences, strongly affected by the outside world, in the context of business-to-business (B2B) services. These experiences are coined as mediated experiences and the paper provides new information about the quality and formation of them.
|Title of host publication||35th Annual Conference of the European Association of Cognitive Ergonomics|
|Subtitle of host publication||Transforming the Everyday, ECCE 2017|
|Publisher||Association for Computing Machinery ACM|
|Publication status||Published - 2017|
|MoE publication type||A4 Article in a conference publication|
|Event||35th Annual European Conference on Cognitive Ergonomics - Umeå, Sweden|
Duration: 20 Sept 2017 → 22 Sept 2017
|Conference||35th Annual European Conference on Cognitive Ergonomics|
|Abbreviated title||ECCE 2017|
|Period||20/09/17 → 22/09/17|
- service experience
- user experience
- mediated experience
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- 1 Finished
S4FLEET: Service Solutions for Fleet Management
Kortelainen, H. & Töytäri, P.
1/01/15 → 31/12/17
Project: Business Finland project