Mediated Experience in Customer-Supplier Relationship

Marja Liinasuo, Anke Dittmar, Eija Kaasinen

    Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review


    There is an increasing understanding that service and user experience research needs to include the study of the social processes that shape the individual experience. The paper investigates adopted experiences, strongly affected by the outside world, in the context of business-to-business (B2B) services. These experiences are coined as mediated experiences and the paper provides new information about the quality and formation of them.
    Original languageEnglish
    Title of host publication35th Annual Conference of the European Association of Cognitive Ergonomics
    Subtitle of host publicationTransforming the Everyday, ECCE 2017
    PublisherAssociation for Computing Machinery ACM
    ISBN (Print)978-1-4503-5256-7
    Publication statusPublished - 2017
    MoE publication typeA4 Article in a conference publication
    Event35th Annual European Conference on Cognitive Ergonomics - Umeå, Sweden
    Duration: 20 Sept 201722 Sept 2017 (Website)


    Conference35th Annual European Conference on Cognitive Ergonomics
    Abbreviated titleECCE 2017
    Internet address


    • service experience
    • user experience
    • mediated experience


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