@inbook{05be0cedf59d4513b264a681b3cccadc,
title = "Meeting the demands in Emergency Response Centre work",
abstract = "Finnish Emergency Response Centre (ERC) operations are currently under reform. The aims of the reform include harmonisation of ERC operations at the national level and the development of the information system to be used in ERCs. To get an overview of the situation, VTT, under commission by the ERC Administration, conducted an analysis of the work of ERC operators and examined by means of mathematical modelling and simulation whether operational efficiency could be improved by combining ERCs into larger units.",
author = "Marja Liinasuo and Pirkko Kuusela",
year = "2013",
language = "English",
isbn = "978-951-38-8129-0",
series = "VTT Research Highlights",
publisher = "VTT Technical Research Centre of Finland",
number = "10",
pages = "50--51",
booktitle = "Research highlights in safety and security",
address = "Finland",
}