Meeting the demands in Emergency Response Centre work

    Research output: Chapter in Book/Report/Conference proceedingChapter or book articleProfessional


    Finnish Emergency Response Centre (ERC) operations are currently under reform. The aims of the reform include harmonisation of ERC operations at the national level and the development of the information system to be used in ERCs. To get an overview of the situation, VTT, under commission by the ERC Administration, conducted an analysis of the work of ERC operators and examined by means of mathematical modelling and simulation whether operational efficiency could be improved by combining ERCs into larger units.
    Original languageEnglish
    Title of host publicationResearch highlights in safety and security
    Place of PublicationEspoo
    PublisherVTT Technical Research Centre of Finland
    ISBN (Electronic)978-951-38-8130-6
    ISBN (Print)978-951-38-8129-0
    Publication statusPublished - 2013
    MoE publication typeD2 Article in professional manuals or guides or professional information systems or text book material

    Publication series

    SeriesVTT Research Highlights


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