Methodologies for service concept development

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsProfessional

Abstract

This paper presents a methodological approach for developing innovative service concepts. The conceptual approach and interrogative research methods, which were applied in two separate case projects, are discussed. The methodology is technology-neutral and applicable to a wide range of service concepts.
Original languageEnglish
Title of host publicationVTT Symposium on Service Science, Technology and Business
Place of PublicationEspoo
PublisherVTT Technical Research Centre of Finland
Pages104-112
ISBN (Electronic)978-951-38-6330-2
ISBN (Print)978-951-38-6329-6
Publication statusPublished - 2008
MoE publication typeNot Eligible
EventVTT Symposium on Service Science, Technology and Business - Espoo, Finland
Duration: 19 Aug 200819 Aug 2008

Publication series

SeriesVTT Symposium
Number253
ISSN0357-9387

Conference

ConferenceVTT Symposium on Service Science, Technology and Business
CountryFinland
CityEspoo
Period19/08/0819/08/08

Fingerprint

Methodology
Research methods

Cite this

Sarvaranta, L., & Nykänen, E. (2008). Methodologies for service concept development. In VTT Symposium on Service Science, Technology and Business (pp. 104-112). Espoo: VTT Technical Research Centre of Finland. VTT Symposium, No. 253
Sarvaranta, Leena ; Nykänen, Esa. / Methodologies for service concept development. VTT Symposium on Service Science, Technology and Business. Espoo : VTT Technical Research Centre of Finland, 2008. pp. 104-112 (VTT Symposium; No. 253).
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Sarvaranta, L & Nykänen, E 2008, Methodologies for service concept development. in VTT Symposium on Service Science, Technology and Business. VTT Technical Research Centre of Finland, Espoo, VTT Symposium, no. 253, pp. 104-112, VTT Symposium on Service Science, Technology and Business , Espoo, Finland, 19/08/08.

Methodologies for service concept development. / Sarvaranta, Leena; Nykänen, Esa.

VTT Symposium on Service Science, Technology and Business. Espoo : VTT Technical Research Centre of Finland, 2008. p. 104-112 (VTT Symposium; No. 253).

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsProfessional

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Sarvaranta L, Nykänen E. Methodologies for service concept development. In VTT Symposium on Service Science, Technology and Business. Espoo: VTT Technical Research Centre of Finland. 2008. p. 104-112. (VTT Symposium; No. 253).