Abstract
This paper presents a methodological approach for
developing innovative service concepts. The conceptual
approach and interrogative research methods, which were
applied in two separate case projects, are discussed. The
methodology is technology-neutral and applicable to a
wide range of service concepts.
| Original language | English |
|---|---|
| Title of host publication | VTT Symposium on Service Science, Technology and Business |
| Place of Publication | Espoo |
| Publisher | VTT Technical Research Centre of Finland |
| Pages | 104-112 |
| ISBN (Electronic) | 978-951-38-6330-2 |
| ISBN (Print) | 978-951-38-6329-6 |
| Publication status | Published - 2008 |
| MoE publication type | Not Eligible |
| Event | VTT Symposium on Service Science, Technology and Business - Espoo, Finland Duration: 19 Aug 2008 → 19 Aug 2008 |
Publication series
| Series | VTT Symposium |
|---|---|
| Number | 253 |
| ISSN | 0357-9387 |
Conference
| Conference | VTT Symposium on Service Science, Technology and Business |
|---|---|
| Country | Finland |
| City | Espoo |
| Period | 19/08/08 → 19/08/08 |
Cite this
Sarvaranta, L., & Nykänen, E. (2008). Methodologies for service concept development. In VTT Symposium on Service Science, Technology and Business (pp. 104-112). VTT Technical Research Centre of Finland. VTT Symposium, No. 253 http://www.vtt.fi/inf/pdf/symposiums/2008/S253.pdf