@inproceedings{8dae40d088bf47138619a52a33edfce0,
title = "Methodologies for service concept development",
abstract = "This paper presents a methodological approach for developing innovative service concepts. The conceptual approach and interrogative research methods, which were applied in two separate case projects, are discussed. The methodology is technology-neutral and applicable to a wide range of service concepts.",
author = "Leena Sarvaranta and Esa Nyk{\"a}nen",
year = "2008",
language = "English",
isbn = "978-951-38-6329-6",
series = "VTT Symposium",
publisher = "VTT Technical Research Centre of Finland",
number = "253",
pages = "104--112",
booktitle = "VTT Symposium on Service Science, Technology and Business",
address = "Finland",
note = "VTT Symposium on Service Science, Technology and Business ; Conference date: 19-08-2008 Through 19-08-2008",
}