Methodologies for service concept development

Leena Sarvaranta, Esa Nykänen

    Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsProfessional

    Abstract

    This paper presents a methodological approach for developing innovative service concepts. The conceptual approach and interrogative research methods, which were applied in two separate case projects, are discussed. The methodology is technology-neutral and applicable to a wide range of service concepts.
    Original languageEnglish
    Title of host publicationVTT Symposium on Service Science, Technology and Business
    Place of PublicationEspoo
    PublisherVTT Technical Research Centre of Finland
    Pages104-112
    ISBN (Electronic)978-951-38-6330-2
    ISBN (Print)978-951-38-6329-6
    Publication statusPublished - 2008
    MoE publication typeNot Eligible
    EventVTT Symposium on Service Science, Technology and Business - Espoo, Finland
    Duration: 19 Aug 200819 Aug 2008

    Publication series

    SeriesVTT Symposium
    Number253
    ISSN0357-9387

    Conference

    ConferenceVTT Symposium on Service Science, Technology and Business
    CountryFinland
    CityEspoo
    Period19/08/0819/08/08

    Cite this

    Sarvaranta, L., & Nykänen, E. (2008). Methodologies for service concept development. In VTT Symposium on Service Science, Technology and Business (pp. 104-112). VTT Technical Research Centre of Finland. VTT Symposium, No. 253 http://www.vtt.fi/inf/pdf/symposiums/2008/S253.pdf