Methodologies for service concept development

Leena Sarvaranta; Esa Nykänen

Methodologies for service concept development

Leena Sarvaranta, Esa Nykänen

Research output: Chapter in Book/Report/Conference proceeding › Conference article in proceedings › Professional

Abstract

This paper presents a methodological approach for developing innovative service concepts. The conceptual approach and interrogative research methods, which were applied in two separate case projects, are discussed. The methodology is technology-neutral and applicable to a wide range of service concepts.

Original language	English
Title of host publication	VTT Symposium on Service Science, Technology and Business
Place of Publication	Espoo
Publisher	VTT Technical Research Centre of Finland
Pages	104-112
ISBN (Electronic)	978-951-38-6330-2
ISBN (Print)	978-951-38-6329-6
Publication status	Published - 2008
MoE publication type	Not Eligible
Event	VTT Symposium on Service Science, Technology and Business - Espoo, Finland Duration: 19 Aug 2008 → 19 Aug 2008

Publication series

Series	VTT Symposium
Number	253
ISSN	0357-9387

Conference

Conference	VTT Symposium on Service Science, Technology and Business
Country	Finland
City	Espoo
Period	19/08/08 → 19/08/08

Access to Document

http://www.vtt.fi/inf/pdf/symposiums/2008/S253.pdf

Cite this

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title = "Methodologies for service concept development",

abstract = "This paper presents a methodological approach for developing innovative service concepts. The conceptual approach and interrogative research methods, which were applied in two separate case projects, are discussed. The methodology is technology-neutral and applicable to a wide range of service concepts.",

author = "Leena Sarvaranta and Esa Nyk{\"a}nen",

year = "2008",

language = "English",

isbn = "978-951-38-6329-6",

series = "VTT Symposium",

publisher = "VTT Technical Research Centre of Finland",

number = "253",

pages = "104--112",

booktitle = "VTT Symposium on Service Science, Technology and Business",

address = "Finland",

note = "VTT Symposium on Service Science, Technology and Business ; Conference date: 19-08-2008 Through 19-08-2008",

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TY - GEN

T1 - Methodologies for service concept development

AU - Sarvaranta, Leena

AU - Nykänen, Esa

PY - 2008

Y1 - 2008

N2 - This paper presents a methodological approach for developing innovative service concepts. The conceptual approach and interrogative research methods, which were applied in two separate case projects, are discussed. The methodology is technology-neutral and applicable to a wide range of service concepts.

AB - This paper presents a methodological approach for developing innovative service concepts. The conceptual approach and interrogative research methods, which were applied in two separate case projects, are discussed. The methodology is technology-neutral and applicable to a wide range of service concepts.

M3 - Conference article in proceedings

SN - 978-951-38-6329-6

T3 - VTT Symposium

SP - 104

EP - 112

BT - VTT Symposium on Service Science, Technology and Business

PB - VTT Technical Research Centre of Finland

CY - Espoo

T2 - VTT Symposium on Service Science, Technology and Business

Y2 - 19 August 2008 through 19 August 2008

ER -