Mobile service technician 4.0

    Research output: Non-textual formWeb publication/siteProfessional

    Abstract

    FIMECC S-STEP program has developed augmented reality based concepts of data and knowledge sharing solutions for mobile service technicians. The concepts introduce both new maintenance practises and new interaction tools to provide fluent access to data and knowledge relevant for the task at hand. The solutions will increase work satisfaction of service technicians, improve the productivity of maintenance work and increase customer satisfaction.
    Original languageEnglish
    Media of outputOnline
    Publication statusPublished - 25 Jan 2016
    MoE publication typeI1 Audiovisual material

    Fingerprint

    Augmented reality
    Customer satisfaction
    Productivity

    Keywords

    • augmented reality
    • service business
    • maintenance
    • technician
    • knowledge sharing
    • industrial services

    Cite this

    @misc{808997af6d284749b64e911efeea6bf3,
    title = "Mobile service technician 4.0",
    abstract = "FIMECC S-STEP program has developed augmented reality based concepts of data and knowledge sharing solutions for mobile service technicians. The concepts introduce both new maintenance practises and new interaction tools to provide fluent access to data and knowledge relevant for the task at hand. The solutions will increase work satisfaction of service technicians, improve the productivity of maintenance work and increase customer satisfaction.",
    keywords = "augmented reality, service business, maintenance, technician, knowledge sharing, industrial services",
    author = "Eija Kaasinen and Susanna Aromaa",
    note = "Project code: 108347",
    year = "2016",
    month = "1",
    day = "25",
    language = "English",

    }

    Mobile service technician 4.0. Kaasinen, Eija (Author); Aromaa, Susanna (Author). 2016.

    Research output: Non-textual formWeb publication/siteProfessional

    TY - ADVS

    T1 - Mobile service technician 4.0

    AU - Kaasinen, Eija

    AU - Aromaa, Susanna

    N1 - Project code: 108347

    PY - 2016/1/25

    Y1 - 2016/1/25

    N2 - FIMECC S-STEP program has developed augmented reality based concepts of data and knowledge sharing solutions for mobile service technicians. The concepts introduce both new maintenance practises and new interaction tools to provide fluent access to data and knowledge relevant for the task at hand. The solutions will increase work satisfaction of service technicians, improve the productivity of maintenance work and increase customer satisfaction.

    AB - FIMECC S-STEP program has developed augmented reality based concepts of data and knowledge sharing solutions for mobile service technicians. The concepts introduce both new maintenance practises and new interaction tools to provide fluent access to data and knowledge relevant for the task at hand. The solutions will increase work satisfaction of service technicians, improve the productivity of maintenance work and increase customer satisfaction.

    KW - augmented reality

    KW - service business

    KW - maintenance

    KW - technician

    KW - knowledge sharing

    KW - industrial services

    M3 - Web publication/site

    ER -