Mobile service technician 4.0

Research output: Non-textual formWeb publication/siteProfessional

Abstract

FIMECC S-STEP program has developed augmented reality based concepts of data and knowledge sharing solutions for mobile service technicians. The concepts introduce both new maintenance practises and new interaction tools to provide fluent access to data and knowledge relevant for the task at hand. The solutions will increase work satisfaction of service technicians, improve the productivity of maintenance work and increase customer satisfaction.
Original languageEnglish
Media of outputOnline
Publication statusPublished - 25 Jan 2016
MoE publication typeI1 Audiovisual material

Fingerprint

Augmented reality
Customer satisfaction
Productivity

Keywords

  • augmented reality
  • service business
  • maintenance
  • technician
  • knowledge sharing
  • industrial services

Cite this

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title = "Mobile service technician 4.0",
abstract = "FIMECC S-STEP program has developed augmented reality based concepts of data and knowledge sharing solutions for mobile service technicians. The concepts introduce both new maintenance practises and new interaction tools to provide fluent access to data and knowledge relevant for the task at hand. The solutions will increase work satisfaction of service technicians, improve the productivity of maintenance work and increase customer satisfaction.",
keywords = "augmented reality, service business, maintenance, technician, knowledge sharing, industrial services",
author = "Eija Kaasinen and Susanna Aromaa",
note = "Project code: 108347",
year = "2016",
month = "1",
day = "25",
language = "English",

}

Mobile service technician 4.0. Kaasinen, Eija (Author); Aromaa, Susanna (Author). 2016.

Research output: Non-textual formWeb publication/siteProfessional

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AB - FIMECC S-STEP program has developed augmented reality based concepts of data and knowledge sharing solutions for mobile service technicians. The concepts introduce both new maintenance practises and new interaction tools to provide fluent access to data and knowledge relevant for the task at hand. The solutions will increase work satisfaction of service technicians, improve the productivity of maintenance work and increase customer satisfaction.

KW - augmented reality

KW - service business

KW - maintenance

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KW - knowledge sharing

KW - industrial services

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